Ubi-Baron

Thank you for reporting these issues to us, we're sorry that's been occurring.

Do you get any specific error messages, and if so what does the message state?

We would certainly advise you've been through our connection troubleshooting steps in the guide here.

Thank you for verifying that for us, TerraLocke

This issue has been passed on to the team and is currently being looked into.

Thank you very much for the added reports.

Certainly let us know the Mice that you guys are using, as that can help us look into this.

We've passed the issue on to the team to be investigated further.

Thanks for the extra details and report.

We would certainly be interested in seeing a video of that occurring.

lcthesleeper,

Glad we could help with that, let us know if you run into any other issues!

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Ixemir7-504,

Just to confirm, it asks you to download the game again when you try to play it? This may be due to regional differences in the versions, such as languages. Is your US version digital too?

Hi lcthesleeper,

Is the game from the same region as your account, or are you using an imported version of the game?

PlayStation region lock their DLC content, so if the game is from a different region that the account then you would not be able to access the content with your version of the game.

Hi guys,

Thank you for contacting us.

The Warlord of New York expansion should not be shareable, so you would not be able to access the content on a second or Sub account.

We're sorry to hear that's been occurring for you.

This is an issue that the team are aware of, and this is currently being looked into by the team.

For the moment we apologize for the inconvenience this may cause.

Hi guys,

We can confirm that the Warlords of New York Expansion is not shareable, so to be able to play the new content you would need to purchase it on the accounts in question.

Hey guys,

This is an issue that we've had a number of reports of, and has been passed on to the team to be investigated.

Apologies for any inconvenience this causes for the moment.

Hi TerraLocke.

Thank you for reporting that to us.

Did you have a level 30 character that had already unlocked this Specialization? If so, and you move them into the new expansion content are they able to change to that specialization?

Hi NOVA_Zeta,

Thank you for contacting us.

Just to confirm, you're not able to change weapon at all with the scroll wheel or you now need to go through an additional step when switching?

Thanks for getting back to us.

Having the game from HK would be the issue in this case.

If you purchase the game digitally now, then yes you would immediately have access to the WONY content.

Hi guys,

Not all languages are included in each version of the game, and it will generally be based on the localized version of the shop that is used.

It can also be based around where the original version of the game was intended for. So for instance if you purchased through an unofficial retailer, then the key may only include Russian language.

If the language has changed, where was the game purchased from and which version of the game do you own?

Hi PR0PPANGLESH,

We're sorry you've been encountering that.

Just to confirm, the game is not frozen at this point, it just won't let you progress?

Do you have an alternative controller that you could test to see if the same thing happens?

We would also advise clearing the consoles cache, which will clear the temporary files. You can do this by turning off the console, unplugging it, waiting a minute, plugging it back in and turning it on again.

Hi bibo_XENZIA,

As mentioned above, is this still occurring?

If so, what platform are you playing the game on?

Glad to hear that, Gamermaker101

Thanks for the update!

Thanks for providing those steps, gokhan01!

Hopefully those can help with issues such as this occurring for other players.

Thanks for providing those steps, WP_CamOrry

Hopefully those steps can help with getting this resolved for others seeing this.

Thanks for providing that information, Ayitibob & WizenedOne.

We appreciate you posting that help here, and we'll certainly pass that on to the team.