Ubi-Baron

Hi HeatheN.Tv,

We're sorry to hear that's been occurring.

Due to the Name & Shame rules on the forums, we did need to remove the name from your post.

As it has been reported, the support team will look into that and take appropriate action.

Hi Aimanaliiiiii,

Just to confirm, you are on PS4?

The initial download on PS4 is not the whole game, it's just the initial game data to allow the game to launch.

You can check the download progress of the actual game by highlighting it in the menu, pressing the Options button and selecting Information. It will then show the download progress there.

Hi VladimirPuddin-,

Thank you for reporting that to us, were sorry to hear that was the case.

While In-game purchases will usually be with you instantly, they can take up to 24-48 hours to arrive.

If they are still missing after that point, to help us look into this further, please speak with the team through the site here:

• Ubisoft Support Twitter
• ...

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Thanks for giving that a try.

You mention a few different mice, do they all have their own software or just Plug-n-Play?

I'd certainly also advise trying in a Clean Boot, just to make sure nothing else is interfering with the game at all. You can do that through the steps in the Support Article here

Hi dylanteo0405

I responded to your post in the main thread on this here

Thank you for contacting us, we're sorry to hear that's the case.

Do you use any overlays at the same time as the game? For instance Discord, or MSI? This is something that can effect the game controls, so it's worth trying with these disabled.

It would also be worth checking the game settings file in the My Documents, and trying to move that to the Desktop. This will reset the settings, and it would be worth seeing if that helps.

Hi parsa789,

You'd want to get them to run through the connection troubleshooting steps suggested above. Particularly around Forwarding the Ports that the game requires.

Thank you for confirming that, frenchkiwijuice.

The first thing we'd advise is restoring the licenses for the console, you can do this through the steps in the guide here.

Could you please also let us know the PSN ID on your account?

Hi P4ulis123,

If you haven't already, please speak with us through one of the channels below:

• Twitter
• Facebook
• Support Site...

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Hi Zainolol,

We're sorry to hear that's occurred.

Please make sure you have included the following in your case:
CHARACTERS MISSING:
LAST TIME ACCESSED:
EST. PLAYTIME:
CHARACTER LEVEL:
EST. OF XP:
DARKZONE LEVEL:
GEAR SCORE:

This will help the team to locate this character for you.

Thanks for getting back to us, Zydyk.

Just to confirm even after fixing this it will go back to this mode if you try to swap characters, or it might then work for the whole session and only occur again the next day?

Hi Zydyk,

Thanks for reporting this to us, and we're glad to hear that you were able to get this resolved.

We appreciate you coming back to provide the steps you took to resolve this. Just to confirm, does this keep occurring for you or was it just this once?

We're sorry to hear that, DeenoG59

Have you been through the troubleshooting that has been provided in this thread for other users?

Hey guys,

Thank you for reporting this to us, apologies for the delayed response.

Just to confirm the default Save Game location would be here:

• %userprofile%\Documents\Anno 1800\accounts

One thing I'd ask you to try if you haven't already, is trying to open/save the game from a different Windows User Profile with Admin rights. You can do this through the steps in the guide here. This would be to check if this may be a rights issue.

Hello M_Zen,

Thank you for reporting that to us, we're sorry to hear that's been occurring for you.

The first thing we'd advise, if you haven't already is verifying the game files. This will check for missing or corrupt files and replace them. For Uplay you can do this by clicking on the menu under the game in the Games List. For Steam you can follow the steps in the guide here.

Thank you for reporting this to us, guys.

We're sorry to hear that's been occurring for you. Would you be able to provide us with a video example of that occurring? This helps us to look into this, as we can pass it on to the team.

Can you complete the Mission outside of the Invaded mode?

Hi itzz_agent,

Just to confirm, this is when initially launching and trying to link your Epic account with Uplay? If so, please try running through the troubleshooting steps in the guide here.

Thank you for reporting these issues to us.

Just to confirm, what ISP are you guys on? Is it all the same for you and your friends who are also seeing this?

Hey guys,

We're sorry to hear that's been occurring for you.

What platform are you playing the game on?

Unfortunately it's not possible for us to manually unlock trophies, so for the moment you would need to continue playing games to try and unlock this in the meantime.

Originally Posted by guest-k9op1btT
oyun nickim KroniasS . nickin kayıtlı olduğu hesabı öğrenmek istiyorum

Unfortunately our support staff here are only able to provide assistance in English. If you are able to provide a translation of this, then we can take a look at it for you.

Alternatively there may be another user here who can help you or you can speak with our Support team through the contact site ... Read more