Ubi-Boost

@MaxDxrk Hi there! I'm sorry to hear you're experiencing long queue times in Rainbow Six Siege. Please let us know about the following:

• Are you getting any error messages after waiting for a certain amount of time to find a match?
• Are you experiencing long queue times for any specific game modes?
• Is this happening whenever you try to queue by yourself, with friends, or both?
• Which data center are...

@Gekota Hello! I'm sorry to hear you're permanently banned in Rainbow Six Siege. We can certainly take a look into a ban appeal for you. This will just have to be done in a Support ticket as we cannot discuss ban details publicly.

Our teams have been receiving a high volume of contacts, so it's taking longer than usual to send a reply. However, we will send a response to your Support ticket as quickly as we can.

Thank you!...

@cceynar Hi there! Just to confirm, were you able to find the Ubisoft account that has your PC copy of the game activated? If you haven't yet, we will have to continue this in a ...

@JohnLun3 Hello! I'm sorry to hear you're stuck in a blue screen while playing a Ranked match. To help us look into this, please let us know about the following info:

• Which platform are you playing the game on?
• Is this the first time this issue happened for you?
• Does this happen as soon as you find a Ranked match?

As soon as we have this info, we'll be happy to take a look into this iss...

Hi @GreenLikeTea! I'm sorry to hear the game has been crashing for you, and you were unable to connect to a match. As a start, please complete these ...

@konclan Hi there! I'm sorry to see you're getting this connection error while trying to reconnect to a match. Just to be sure, have you already tried these ...

@blucazo0 Hi there! I'm sorry to hear you were temporarily banned. To help us look into this, please let us know about the following:

• Are you getting any error messages when you try to reconnect to your matches?
• Did you receive any error messages the last time you were disconnected?
• If you are getting any error messages, please let us know which ones you see.

Also, I suggest trying these ...

@Skerrpt @nongenuine Hi there! I'm sorry to hear some challenges aren't updating for you guys. Are you guys still noticing this issue after the launch of Year 8 Season 1? If so, are there any specific Battle Pass and weekly challenges that aren't updating, or is this happening for all these challenges?

@DangGuitar-R2D Hello! Sorry for the delayed response. How often is the game freezing, and how long do they usually last? Also is the game freezing randomly, or is it freezing after something specific happens?

Just to help rule out any potential conflicts, please try these b...

@ekra Hello! Welcome to Forums! I'm sorry to hear you're having issues joining or inviting your friends. To confirm, are you trying to use the Ubisoft Connect overlay to play with your friends? What is the online status you and your friends are on?

Also, can you please provide a video demonstrating the issue? That will help us get a better idea what is happening. Just to let you know, you may have to upload the video to a video sharing platform such as YouTube and share the link.

Thank you!

@Goku-Vida-Loka Hello! Welcome to Discussions! There are multiple different kinds of causes for a game to crash, so it's hard to say exactly why it's crashing. To help rule out any potential causes, please try all the troubleshooting steps from this guide.

If the game continues to crash, please let me know about the following:

• When have the crashes started to occur?
• Is the game crashing while playing a specific game mode?
• Are you getting any error messages after the game crashes?

@TurtleGod Hi there! I'm sorry to hear you're missing your items from cross-progression after linking your accounts. Since this is an account related issue, can you please ...

@Yukithebest_KU Hey there! Welcome to Forums! It sounds like you should have access to the Battle Pass since you have access to the skins for Ace. Since the new season started today, can you please launch Rainbow Six Siege to check if you have the Battle Pass now?

@BwanaCrab Sounds good! Just let us know if you're still connecting to the wrong Data Center after trying the troubleshooting steps @Ubi-Dastan provided, and we'll take a look into the issue further.

@O-P-F-O-R Hello! Welcome to Discussions! I'm sorry to hear you're missing the Year 8 Battle Pass. There was a degradation earlier today that affected player inventories, however it should be resolved now. Just to confirm, are you still missing the Battle Pass?

@Lie-nus Thank you for mentioning this! Knowing which version of the game someone's running is definitely useful information!

Hey @Serpiente78! Welcome to Discussions! I'm sorry to hear you're getting this message whenever you try to launch the game. It sounds like you're getting an authentication error. You usually get this error when you try to launch a game from Steam, but you're logged into a different Ubisoft account than the one the game is activated on. As a start, I recommend making sure you're logged into the Ubisoft account the game is activated on. However if you're still getting this error, please ...

@zig1 Hi there! I'm sorry to hear you're missing some items after linking your Xbox account to your Ubisoft account. This isn't something we are able to assist with in Discussions. So that our teams can assist you with this issue, please create a support ticket. Alternatively, please feel free to contact our teams on ...

@ContiJ_2003 @Spectre1267 Hello! Welcome to Discussions! I'm sorry to hear you guys are missing your Battle Pass tokens. The team is aware of this issue and it's currently being looked into. I forwarded your reports to help with the investigation.

@Situf Hi there! Welcome to Ubisoft Discussions! I'm sorry to hear you haven't received your charm as well. Can you please create a support case? We'll be able to take a closer look into this issue there.

Thank you!