Ubi-Boost

Hi @zoe_sophie_park! Welcome to Forums! I'm sorry to hear you're temporarily banned due to the game crashing. We aren't able to remove any temporary bans, but we'd like to help minimize the chances of this happening again. As a start, please try all the troubleshooting steps from this guide.

If the game continues to crash, can you please let us know about the following:

• How often has the game been crashing for you?
• Do you get any error messages after the game crashes?
• Do you notice if anything strange happens before the game crash...

@MrBoriz Hi there! Welcome to Discussions! Just to let you know, I redacted the case number from your post for security purposes.

I did take a look into your case and I don't see the team has sent any responses back to you since the time your case was escalated. This kind of issue can take time to investigate. Also, our teams are experiencing a high volume of contacts, so responses are delayed. Rest assured, our teams are looking into your issue and a reply will be sent back to you as quickly as possible.

Thank you!

@HeGGing Hi there! Thank you for translating your post for us! Just to be sure, is the game crashing as soon as you launch it, or does it crash after selecting your character? I understand that you tried a few things to help resolve the issue. Other than reinstalling the game, what other solutions have you tried?

If you haven't already, please complete the troubleshooting steps from ...

@MalleVision72 Hello! I'm sorry to hear you're having this issue on a new agent now. Just to confirm, have you tried all the troubleshooting steps from this guide that ...

@WaynerJames Hi there! Thank you for the confirmation, and I'm happy to hear the game isn't crashing for you after disconnecting your external hard drive!

If you run into any other issues in the future, please feel free to reach back out!

@NightWish36 Hi there! I'm sorry to hear you're experiencing crashes for The Division 2. I recommend verifying game files, as well as completing the rest of the troubleshooting steps from ...

@Zeppi911 Hello! Thanks for the info! Like @Ubi-Poseidon requested earlier, can you please share a video demonstrating this issue? This video can help us take a closer look ...

@RogueAlpha96 Hello! I'm sorry to hear about this issue you're experiencing, and I apologize for any frustration it's causing. To confirm, are you missing your agent in the game, or are you just missing some items and gear?

If you are missing your agent, were you playing the game on a different platform before you got your new PC? Just like ...

@PoohAtrezo Hi there! I'm sorry to hear The Division 2 has been crashing for you after the maintenance today. As a start, I recommend completing the troubleshooting steps from this guide to help rule out any potential conflicts. If the game continues to crash, can you please let us k...

Hello @mtb-booster! We're sorry to hear Rainbow Six Siege was purchased on the wrong account. We can certainly take a look into this. Please crea...

@EatableEla Hi there! Welcome to Forums! I'm sorry to hear you're having high ping while playing with your friends. Just to make sure, have you tried all the troubleshooting steps from this FAQ? If you haven't please give them a try and let me know if the issue persists. Please ...

@LoadingCXZ Hi! Welcome to Forums! I'm sorry to hear you're unable to play Ranked. Please answer the following questions so we can look into this:

• Which platform are you playing on?
• Are you receiving any error messages? If so, which error messages are you getting?
• Do you have a phone number added to your Ubisoft account? If you need help adding a phone number, please follow this guide.
• Do you have 2-...

@NeedImres Hello! Welcome to Forums! I'm sorry to hear you're permanently banned in Rainbow Six Siege. Our teams can definitely look into a ban appeal for you. Please ...

Hi @D3ATHC1AW! Welcome to the Ubisoft Forums! I understand that you're permanently banned in Rainbow Six Siege after someone else accessed your account. I deeply apologize for the frustration this caused. Just to let you know, I redacted the ticket number from your post for security purposes. Also, to help keep your account secured and prevent this from happening again, I strongly recommend for you to follow the steps from this ...

@Classified-exe Thanks for the update! If you haven't yet, please try the basic troubleshooting steps from this FAQ.

If the issue persists, can you please check if your game settings file isn't set to read-only? If you have Rainbow Six Siege installed to its default location, you can find the game i...

@lllF4stylll Hello! Welcome to Forums! I'm sorry to hear you're missing some Twitch drops. Just to be sure, are you missing 6 Esports packs, or are you missing any other drops, like the SI 2023 charm?

Can you please make sure you have your Twitch account linked to your Ubisoft account on the Account Management website? If you're missing the drops on console, please check that your console account is linked to the Ubisoft account as well. If your accounts aren't linked, please link them together and wait 24 hours for the drops to appear on your account. However, if the items are still ...

Hi @Proximo_BE! Welcome to Discussions! I'm sorry to hear you're having issues finding this button in-game. Just to be sure, are you referring to the speed up settings, where you can adjust rate and repetitions to the Riff Repeater?

If possible, can you please share an image showing where this settings button was originally located before it was missing?

Also, please let me know if the issue persists after trying to ...

@YungEli23 Hello there! Sorry to hear you're having troubles playing with your friends on Xbox or PlayStation. To confirm, are you playing the game on PC? If you're playing on PC, you won't be able to play with your Xbox or PlayStation friends since cross-play is not supported between PC and console. You can find more information about this in this FAQ.

I apologize for any inconvenience this has caused you.

@TomAshabe Hello! Welcome to Discussions! I'm sorry to hear you're getting this error when you try to link your accounts. Since this is an account-related issue, we will need you to create a Support case so that our teams can look into this. Alternatively, please feel free to send us a message on ...

@TTV-b894781603 Hello! Welcome to Ubisoft Discussions! I'm sorry to hear you're getting an authentication error. This error usually happens when you are logged into a different Ubisoft account than the one your Steam copy of the game was originally activated. I suggest making sure you're logged into the correct Ubisoft account that has the game activated. If you are sure that you're logged into the correct account, then we'll have to continue assistance through your Support ticket. We'll be able to gather more information there so that we can take a closer look into it.

I unde...