Ubi-Borealis

Hey there guys!

Dre_G_Writer - Thanks for your report, and for including several different videos. I've passed this information onto the team for further investigation.

K0pfk4putt - Thank you for sharing your experience with this issue as well. I'll include your comments within the report.

Thanks for sharing your additional discoveries. Please note that you can check out a non-exhaustive list of known issues ... Read more

Hey there Rufelieux!

The key should be located in the white locker box inside the tunnels. If the key isn't dropping for you, please could you send us an image/video showing this?

Could you also let us know if you are using more than one character? CommandCntrCmdr and R3klsDrv3r mention that they were able to collect the key using different characters, with CommandCntrCmdr pointing out they couldn't collect the key with the character created in NYC. Could you let us know if you created your character in NYC or in DC?

Thanks!

Hello there gregos1990!

Apologise for the delayed response. Just to confirm, have you began playing the Warlords of New York expansion yet, or are you still in DC?

If you are still in DC, then please note that your level will be capped at 30. You will only be able to go beyond this after travelling to New York.

If you have travelled to New York, and you're still unable to level up, please don't hesitate to update us.

Hello there Cutty_Dutch! Welcome to the forums.

Once a season is over, you will only be able to replay the final Prime Target missions (Jupiter) and receive comms from this mission. Other target missions cannot be replayed once the season is over, which means you will be unable to receive the comms from these missions.

We apologise for this inconvenience. I've passed on feedback about being able to collect the other comms after the season has ended to our team.

Hey there guys!

I'm sorry to hear that you're encountering this issue. This should now be resolved, so can you please ensure that you have the most recent version of Ubisoft Connect installed?

Thanks!

Hello there IoanVonHans!

I've reached out to the development team and can confirm that this is working as intended. If you are below 15% armor, critical hits repair 3% missing armor. Kills allow you to repair up to 100% armor for 4-10s, based on your Weapon core attribute.

We apologise for any confusion caused, and I will pass on your feedback regarding this.

It's definitely strange for it to appear again out of nowhere. I hope the tentativeness becomes more certain as the next few days pass.

If the issue continues to persist, please don't hesitate to update us and we'll take a closer look.

Thanks for explaining further for me.

You should be able to toggle your mission mode between "Manhunt" and "Normal," just as you would for an "Invaded" mission. Could you please try switching to "Normal" mode for me to see if you're able to access the mission now?

If you're still unable to access the mission, please don't hesitate to update us.

Hello there nuxbag!

Thanks for the video.

Could you please provide more information about the issue you're encountering? Are you trying the replay the Bardon Schaeffer Manhunt, or are you encountering another issue that is causing you to be locked out of Coney Island due to the Manhunt?

Thanks!

You can take a screenshot in-game by clicking the "Share" button on your PS4 controller. You could also take a photo with a camera, if you'd like.

You would then need to upload the image to a sharing platform and send us a link so we could take a look.

Thanks!

You're welcome!

Our team are now investigating this issue further. We appreciate you taking the time to submit the report. Thanks!

Thanks for the update, PriestofMidian! I'm glad to hear that the game is running better.

If you're still encountering issues, please feel free to open a support case so we can take a closer look. You can reach out to us via social media using the links my colleague Swaggins has provided above, or by starting a live chat.

Thanks!

Hello there HarryWraith!

Thanks for including information on how to re-create this.

Our team are aware of this issue, and are currently investigating further. We apologise for any inconvenience caused and appreciate your patience at this this time.

Hello there grrrl212!

Thanks for taking the time to work this all out!

Could you please send us an image of description of the "Trauma Specialist" talent?

Could you also please clarify whether this is feedback regarding the effectiveness, or lack of effectiveness, of the gear combination, or if you believe that there is an issue with the damage calculation?

If it is the latter, could you let us know what you believe the damage calculation should be, compared to the damage totals you worked out?

Thanks!

Hey there guys!

Mr.Maxroll - We apologise for the delayed response. We are currently experiencing a high volume of contacts, so our response times may be slower than usual. Please bear with us while we try to get back to you as soon as possible!

I've taken a look at your case and I can see that one of our agents reached out to you with a response that what you're encountering is a visual error. As a few other players have reported they're encountering the same issue here, I'd like to collect some additional images from them. Thank you for including a video and images in your support case already for us.

iosutron, CinnaBro, MexicanBatman_, TallDarknNerdy - Would you be able to send us an image/video that shows you have all items are showing as collected, but that you are missing items from your inventory? If you know which items in particular are missing, please could you let us know these as well, so we can see... Read more

Hello there vm4M9Tz4pB!

Could you please send us a video that shows the talent for the Striker Battlegear isn't working for you in-game?

Could you also describe in more detail how exactly the set bonuses aren't working for you? By the sound of it, it looks like you're only having issues with building stacks. Is this damage stacks or self-healing bonus stacks?

Hello there Realtriippy! Welcome to the forums!

Thanks for trying some troubleshooting steps for us already. I'm sorry to hear that these didn't seem to help resolve the issue.

Would you be able to send us a video that shows the textures not loading in-game for you, so we can take a closer look?

Additionally, could you let me know the following information:
- Does this only happen in certain locations/after certain events, or is it random?
- Are you running the game with DX11 or DX12?
- Is reloading the game the only way you're able to resolve the issue when it happens? Or do the textures load in after a while?

Thanks!

You mention that the computer that triggers the veil mask quest refuses to work. Would you be able to send us a video that shows you unable to trigger this computer?

Just to confirm - you were able to defeat the three other hunters (Lucky, Paranoid, Trip)?

Thanks!

Hello there Marc0Poli0!

I was unable to find your support ticket. Would you be able to let me know the case number?

Additionally, if you haven't already, would it be possible for you to send us a video that shows this issue happening in-game? This would help us to investigate the issue further and to see if there were any patterns, beyond it being the 2nd piece of loot.

Thanks!

Hello there DIDJAMOM!

I'm sorry to hear this. If you haven't already, please could you try some basic troubleshooting steps for us?

If the issue persist, could you please provide us with more information:
- Does this only happen when you take over control points? Or does it happen during other events?
- Do you receive any error messages at all when this happens? If so, what are these?

Thanks!