Ubi-Borealis

Originally Posted by TyranqK
Hello,
I encountered this problem shortly after I bought the hero. After playing him I realized I can't bash in offensive stance. I noticed that binding guard break to my side mouse button is more comfortable for me than pressing any key on keyboard. But not with Highlander, with this hero specificly the game stops reading my bind to guard brake after entering the offensive stance. Every other hero is fine, graps, bashes. Only Highlander has this problem (Only with him I saw it). Tried to rebind that to "V" and bashes worked perfectly fine.

Hello there TyranqK! Welcome to the forums!

Just to clarify - have you been able to find a wo... Read more

Originally Posted by Funny.exe
I bought the game through uplay launcher but I play it through steam and club challenges will not unlock I've completed the whole story but still no challenges unlocked I get achievements but not challenges done.

I also submitted a support ticket to the uplay website but today the website wont load to see my report.

Hello there Funny.exe! Welcome to the forums!

I'm sorry to hear this. To help us to investigate further, could you let us know the following information:
- What's your case number?
- Which challenges are locked for you?
- Could you please provide images that shows you have met the requirements of these ch... Read more

Originally Posted by Pinto991
I paid $99 USD for the complete edition and after hours of frustration I quit. It is typical of your products to be full of painful startup experiences. When I buy a game I should be able to click and play. Instead I have to search forums, reinstall, run as administrator, add various additional files etc etc...I am done with your games. You once were a respected developer but now I just don't have faith in your platform.


I am getting a refund through Steam for my $99 USD.


Goodbye UBISOFT

Hello there Pinto991! Welcome to the forums.

I'm sorry to hear you're not satisfied with the troubleshooting steps that... Read more

Hello there cap.cla!

I'm afraid we don't have any information available to share at the moment about whether your save progress will transfer between next-gen consoles. I would recommend keeping an eye on our official website for further news and updates as we get closer to the release date!

Originally Posted by TTV_Raizen_OW
Too late, the game is dead now

Hyperscape was a very fun game, but it's bugs killed it! Next time give some attention for other regions players please, nobody likes to play with or against high latency folks.

GG, but not WP
_______________

PS: You guys gonna say you always cared about all regions players, but your actions shows much more than words

I'm sorry to hear that you feel this way. Please be assured that our team are investigating this issue further. As mentioned by my colleague Swaggins, I'm afraid that we have no new updates to share. Once this changes, we will share it within our forums. We apologise... Read more

Originally Posted by cap.cla
Thanks for the information.
Like I said in the other discussion,I've already changed my preorder.
I think that I've finally understood how the free upgrade works,also thanks to some videos about the upgrade of the ps3 games to their ps4 version.
If the free upgrade will work like the upgrade of Assassin's Creed IV,it will be a problem because at the moment I don't have a broadband at home,but I think that this problem will be solved before the release of the ps5.
.

You're welcome, cap.cla! Thanks for the update!

If you have any further questions, please don't hesitate to reach out to us again ... Read more

Originally Posted by TribalMhyneer
Thanks but it's only the PS4 version that can be pre-ordered. I want to pre-order the PS5 version. As it looks like you're not doing one (as the other editions has a PS5 option in the drop-down list), I have had to pre-order the PS4 version and will have to upgrade it to the PS5 version which I did not want to do.

It looks like the Collector's Edition is only available with the physical PS4 disc, which can be upgraded to the PS5 version at no extra cost.

I'll pass your feedback onto the team regarding a physical collector's edition. I understand that you've been unable to purchase the product you wanted, and apologise for any inconvenie... Read more

Originally Posted by PlagueOfNoob
Yeah I tried via a Hotspot but No Change.

I don’t feel like it will be resolved by Sunday and then the Season will be over. I’m just trying to get it resolved before end of Season. I work 10 hours a day and when I’m actually home, support doesn’t really look at my ticket as far as I can tell.

I'm sorry to hear that the issue still persists.

Please be assured that our team will respond to you as soon as we are able to. Our team is working very hard as of late to contact everyone back as soon as they can while contact volumes have been higher than normal.

I can see that your case has been escalated to our Hyper Scape ga... Read more

Thanks for trying the other troubleshooting for us!

I'm sorry to hear you're having trouble opening a support case. If it's easier, you can also reach out to us via live chat, Twitter and ... Read more

Thanks for updating the case!

We understand that troubleshooting can feel time consuming. We appreciate you taking the time to carry out these steps for us as we investigate further. I can see that my colleagues have asked if you're able to test using an alternative network (such as a mobile hotspot) to see if the error continues when using another network to the one you usually connect to. Could you please try this for me and then update the case with your results? Thank you!

Hello there WiFi_Homicide! Welcome to the forums!

Thanks for sharing this. I'll pass it onto the dedicated team.

Thanks for the update, PlagueOfNoob!

I recommend that you open a support case on our dedicated website. Could you please include all the troubleshooting steps you have tried so far in your case notes, and attach an image of your port forwarding? This will help us to take a closer look.

Once you've opened the case, could you share you case number here so we can check it out? Thanks!

Thanks for sharing!

I can see that my colleague has asked you for an image from your PS4 connection settings. When you're able to, could you please update the case with this image? Thank you!

Originally Posted by Super_III
Pretty much the title, i have played atleast 1 full mission of future soldie, but the weapon skin wont unlock in Rainbow six siege

Hello there Super_III!

To ensure you get the best support for your issue, I've moved your thread to our Rainbow Six: Siege Player Support forums, rather than our Ghost Recon Wildlands Player Support forums.

I can see that you own the game, but I can't see any evidence that you have launched the game. Would you be able to send us an image that shows you've completed a mission in Ghost Recon Future Soldier so we can take a closer look? Thanks!

Originally Posted by yousof3sa
Hello I playing hyperscape but the way of the start solo and squad mode have a long time to match making please help me thanks

Hello there yousof3sa! Welcome to the forums!

If you have not already, I recommend trying the steps from this troubleshooting article. In particular, I recommend ensuring you have set up po... Read more

Originally Posted by carl25828
i tried reinstalling uplay but i did not do other things because i might end up destroying my pc
just to be specific of the problem here is an image of what happens when i start the game https://postimg.cc/rdDSjbcT the cpu usage will go higher in about 10 sec and it does not move forward from the hyperscape page

Thanks for the update, carl25828!

The other steps on the troubleshooting article shouldn't harm your PC. Were you able... Read more

Hello there PlagueOfNoob! Welcome to the forums!

If you have not already, could you please try these troubleshooting steps.

If the issue persists, please don't hesitate to update us!

Originally Posted by IlluBlack
I am trying to play but the game is not working. Always this error:



It was working before, but now I cannot play.

The error is poping up always after the first loading screen, when you get into your lobby after pressing one key.
I have a Processor AMD A8-9600 RADEON R7 I know it's not the best but I do know the game runs, because it was working before.

It would be really great if they could fix it :'(

THANK YOU <3 It's a great game <3 :'c

Hello there IlluBlack!

I'm sorry to hear you're encountering this error. I've looked up your error code, and it seems likely that it is r... Read more

We would appreciate it if players could send us a video clip of this happening, as it will help us to investigate the issue further.

Thank you for the additional info, mental_kakapo, and for letting us know that it's happened on multiple controllers for you, PhoenixKing1611. This additional information helps us in understanding the issue better.

Thank you for those images, shop1819207979!

I've reached out to our game team, and they've asked if you can record a video attempting a control point that has a yellow marker, and it not counting towards to requirements of finding Luna. Once you have recorded this video, could you please send us a link so we can take a closer look? Thank you!