Ubi-Borealis

Thanks for letting us know that, DadKev.

If you encounter this again, please could you take an image/record a video and send it to us? This would help us to investigate the issue further.

Thanks!

Hello there northernroad!

Thanks for your report. I've deleted your duplicate thread, as it looks like you've included more information here. Thanks for adding this.

We'd like to see the image you captured, if possible. You can transfer PS4 images to PC by saving the image to a USB. To do this, please do the following:
- Plug in your USB drive to one of the USB slots on your PS4
- From the home screen, select the the Capture Gallery
- On the next screen, select "The Division 2," and this should display all of your screenshots from the game
- Find the image you would like to transfer to your computer and click the Options button on your controller
- On the right-hand menu that pops up, select Copy to USB Storage Device.
- Select the image by placing a check-mark next to it, then select "Copy" in the lower-right corner. Click "Ok" once you have been displayed the file location, and the image will be copied to the USB.
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Hello there SKYN1R!

I'm sorry to hear this. Could you please let me know the following piece of information:

- Can you recall what the last apparel item you received from a drop was?
- Did you notice any changes between World Tiers? For instance, did you only stop receiving cosmetic drops after reaching a certain tier?

Thanks!

Thanks for the update, Jean-Christophe.

If the issue occurs again, please can you provide us with a video? This will help us to investigate further.

Thanks!

Hey there guys!
tfink660 - SevenNVD makes a great suggestion. Have you been able to try other PS4 discs to see if these work as well? Were you able to reach out to PlayStation Support as well?

JUST_NOOB_IN_DZ - As you mention, it doesn't look like DualSense drivers are available on PC yet. Please note that the PS5 DualSense controller is not one of the supported controllers for The Division 2 either. If it is to be added as a compatible controller in the future, please keep an eye out on our official webpages and within the forums for future updates.

In future, please make a separate thread if you're discussing a different topic. I appreciate that both are about t... Read more

You're welcome!

We currently have no new information to share, but please rest assured that our team are aware of the issue and are investigating further. Any news or updates will be shared within our forums, so I recommend keeping an eye out here for new information.

Thanks!

Hey there guys! I'd just like to provide you with an update.

Our team are still investigating this issue further, and I'm afraid we have no new information to share. Once we have an update, we will share it within the forums.

We apologise again for any inconvenience caused, and appreciate your ongoing patience.

As my colleague Baron mentions, at the moment there are no announced plans for cross play to be introduced between consoles for The Division 2. We apologise for the inconvenience caused.

If cross-play between consoles is to be introduced for The Division 2, this will be shared on our official webpages and within our forums. Please keep an eye out here for future updates!

Hello there jeffsepp! Welcome to the forums!

Thanks for your report. Would you be able to send us a video showing this happening in-game, so we can pass it on for further investigation? Thanks!

Hello there steverogers789!

Thanks for the update, and for providing this additional video. Our team were interested in seeing a video from outside of the shooting range, so I'll pass this along to them now for further investigation.

I'm afraid we have no new updates to share regarding this issue. Once we have new information, we'll share it within the forums.

We apologise for any inconvenience caused, and appreciate your patience at this time.

Hello there ScrbLrdClarence! Welcome to the forums!

It looks like you've posted in The Division Player Support forums first. I've now moved your thread over to The Division 2 forums. Please ensure you post in the correct forum in future!

Could you please send us a video that demonstrates this happening in-game? This will help us to investigate the issue further. Thanks!

Hey there guys!

dommi83 - Welcome to the forums! Thanks for sharing this. I'll pass this information on to the development teams as part of the investigation

SolidStixs - Please rest assured that the issue is still under investigation by our team. We don't have a definite time-frame in which this will be fixed. Once we have new information we will share it within the forums.

Thanks!

Hey there guys!

If you encountering this issue, please could you provide us with video footage that demonstrates this in-game? This will help us to investigate further. Thanks!

Grendel_1337 - Thanks for sharing your suggestion of fast travelling. Thanks for adding your own experience as well, TrumanBurbankAU, creating a possible workaround. We understand that this is not ideal, but I'm glad to hear you were able to complete the mission after trying this.

@jujuu2 Hello there! Welcome to the forums!

Thanks for sharing this within the forum. We actually advise that players disable background applications, such as MSI Afterburner, as these applications can interfere with the game files. You can read more about this here.

@drnilsson Sorry for the delayed response!

Ubisoft+ will grant you access to the premium edition of the game, including expansions and DLCs. You can read more about this here.

Additional content will be directly added to your Ubisoft library for the duration of your subscripti...

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Originally Posted by Ek-BalamGRT
I've already opened a support case on October 27th. Still no response.
Case ID: 12990186

Thanks for sharing your case number with us. I can see that my colleague has reached out to you informing you that your case has been escalated for further investigation. Please note that we cannot give a definite time-frame in which our team will respond, but it will be as soon as they are able to. We appreciate your patience at this time.

Hey there guys!

Ledin7, Ek-BalamGRT, jasondragon141 - If you have tried the connectivity troubleshooting steps, can you please open a support ticket so our team can investigate further. You can reach our support teams here:
- Open a Support case
- Start a Live chat
- ... Read more

Originally Posted by SmoothSeparator
Ok, i will try these steps.
Thank you for your quick response!

You're welcome! Let us know if you require any more support

Thanks for the update, guys!

If you are receiving a notification that your rewards will be granted to you later, rest assured you will still receive them. Our team are aware of this issue, and are investigating further.

If you're encountering this issue, could you please first try our connectivity troubleshooting for your platform:
- PC
- ... Read more

Originally Posted by MARSHALLSTRIKER
i need more testing in this. because you can do the quest only once a week for a guaranted reward i need more time.

here is what i got so far:
-When i started doing the weeklys i played every week with aramusha. this is a few months away but i did it continously because i want a specific shader for aramusha.
i allways got an aramusha reward, i NEVER got a reward for another hero until i got the shader i want. it took about 20-25 weeks.

-then i started playing kensei in arcade and i got a few effects and one shader, but not the shader i wanted. every week i got a kensei reward until the release of Y4S3 Patch in September.

-then Y4 Season 3 Patch was release in september and since that day i played ever ...

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