Ubi-Borealis

Hey there guys!

Just to let you all know - our development team are aware of this, and are currently investigating further. We currently have no new information to share, but once we have an update we will post it within the forums.

We apologise for any inconvenience caused. Thanks for all of your reports.

Hey there guys!

Grumbledore and bojetodiko - Thank you for sharing the workarounds that helped to resolve this issue for you.

daniloulf and zdun8 - I'm sorry to hear you encountered this issue. Did the workarounds suggested above help at all?

If the issue persists, please could you update us with the information requested by my colleague Woofer?

- Have you attempted to speak to the coordinator in both solo play and co-op play?
- What did you do immediately before approaching the coordinator to speak with them? Any specific actions, missions, or changes to gear etc. would be helpful to know about.
- Did you try any of the previously posted workarounds, and were they effective or ineffective in resolving the issue for you if you did?
- A video of the issue occuring in-game

Thanks!

Hello there SpaceOps_77!

I'm sorry to hear you're encountering this. Would you be able to send us a video that demonstrates this issue happening in-game, so we can investigate further?

Thanks!

Hey there guys!

Thanks for sharing all of your experiences and workarounds within the thread. You guys makes some excellent troubleshooting points, especially about updating drivers, editing the state.cfg file, and checking various graphics settings, like Vsync.

F1veteran - Did any of these suggestions help to resolve your issue? Or are you still getting low FPS?

Hello there Rockleon_Aman!

I've merged all of your threads together into one thread. Please refrain from making multiple threads about the same topic, as this goes against our forum rules. Spamming the forum will not m... Read more

Thanks for your additional information, guys, and for the update! I'm sorry to hear that you're experiencing this again, Madison.Cade.

It definitely seems odd that this happened twice, in the last manhunt of the season. I'm not sure if that's a coincidence or not, Gyson, but that's for bringing this up.

I've checked with the development team, and we've had some other players report a similar issue. We are currently investigating this issue further.

I've passed on your report to the team. Are there any images/videos you can share regarding the issue that we could pass onto the team? An image showing your season XP and the double XP bar would be useful.

Thanks!

Hey there guys!

Thank you for taking the time to update this thread with your experiences and findings. I've passed on your reports to the team. It definitely seems that whether you own the season pass or not affects this issue, so this is useful information for the investigation.

Once we have new information to share, we will post it within the forums. We apologise for any inconvenience caused and appreciate your patience at this time.

Thanks!

Hello kojiking76!

Our development team have reached out, and would like some additional information from you. It looks like the issue may be related to a vanity item you are wearing, rather than holding the Eagle Bearer itself. Could you please let us know the following information:

- The name of the vanity item you are wearing in-game.
- A screenshot of your Shirt section in the Apparel page.
- A screenshot of your equipped gear in the Inventory page.
- Does this behavior happen only with the Eagle Bearer, or have you noticed it with other guns?

Thanks!

Thanks for that image! I'll pass this onto the team for further investigation.

Thanks for the update, Bs2xs, and for attaching the requested images to your case. A member of the team will reach out to you via your support ticket as soon as they are able to.

For clarity's sake, I recommend maintaining communication via your ticket, rather than through this thread. This will prevent us from repeating steps, or from information being lost.

Thanks!

If you're interested in unlinking your PSN account from your Ubisoft account, I'd recommend creating a support ticket so our team can take a closer look at this for you. You can reach our support teams here:
- Open a Support case
- Start a Live chat
- T... Read more

Hello there ClassyDragon582! Welcome to the forums.

The key should be located in the white locker box inside the tunnels. Could you please take a look and check if you're able to obtain the key from this location?

Thanks!

Hello there Sgt-Clubba!

The DELTA 03 error code means that your connection to the server has been lost. I've checked our servers, and it looks like everything is fine.

Could you please try these connectivity troubleshooting steps? In particular, please ensure that your port forwarding is correctly configured.

If the issue persists, please could you open a support ticket? You can reach ... Read more

Hello there PotatoAimDadYT!

What kind of Xbox controller are you using? Please note that only the Xbox One controller is officially supported in-game.

If this is the controller you use, I would recommend ensuring that your controller drivers are fully up-to-date. If you are using a wireless controller, I would also advise trying a wired connection.

If the issue persists, please don't hesitate to update us!

Hello there heinzbruno-DE!

I'm sorry to hear that you're having trouble collecting the antiviral echo. Would you be able to send us a video that shows that, after interacting with the laptop, the door doesn't open and that you're unable to collect the echo? We can then pass this onto the team for a closer look.

Thanks!

Hey there guys!

Dragonmaster083 - Thanks for sharing this. The Coyote Mask was only unlockable at level 35 as part of the season 1 pass. It's now available as a drop in-game. This thread has some more information on attaining the coyote mask as a drop. Good luck!

Thanks for sharing your own experiences and workarounds, guys!

Tocuni.Dot - Are you still encountering a PC reboot issue when playing the Division 2? Or have any of these suggestions helped?

Hello there lanyu3110! Welcome to the forums!

I'm sorry to hear that you're having trouble purchasing the Warlords of New York DLC. I've taken a look at your account, and it looks like you've been able to successfully purchase Warlords of New York. You should be able to travel to New York now!

Hey there guys!

BSG75_Actual and AC_Khaos - Thanks for reporting which core challenges are not working for you. Our team are aware of this issue, and are investigating further. We currently have no new information to share, and apologise for any inconvenience caused. Once we have new information to share, we will post it within the forums.

BSG75_Actual - You make a good point, and I'm sorry to hear that you feel that you need to leave your clan just to make a new one for the challenge. I'll pass this feedback onto the team.

Thanks for sharing this, Doomava!