Ubi-Chiral

Hey @NiceD!

I understand your frustration, I assure you our teams are looking into missing cross progression issues at this time. As for the delay in response to your case, we're seeing a high volume of contacts at this time so this is causing delays in reviewing cases. A team member will review your case as soon as possible and provide you with an update once they are able to review your case!

Hi @mitabu-GO!

I'm sorry to hear about that! I know you submitted the case a while ago, and I apologize for the delay. Our teams are experiencing higher than normal contact volumes so this is causing a delay in reviewing and responding to cases. I assure you, the team will review as soon as they are able, and once they do you'll be receiving an update on your case. Please keep an eye on the case and on the email associated with your account! Any updates will be visible on the case on the Support site or will be sent to the email that's on file on your account.

Hi @t1ddybo1!

The team is investigating some issues currently with missing cross progression! To clarify, does it seem like you're just playing the account as it was on PC, with none of the PS5 content carried over? Or are you missing items from both PS5 and PC? If you can give us a bit of clarification about what you're seeing and what is missing that would be a great help!

Hello @puceloki!

The team is investigating some missing cross progression issues at this time. Can you provide some more info about what you are missing vs what carried over? Which pro League sets carried over and did you receive all of them? And did you receive all the operators you should or not?

Hiya @ScrawnTM!

Very sorry you've run into this! Could you let me know if you're still missing the battle pass at this time or has the issue resolved?

If you're still not seeing the battle pass, please provide some screenshots of what you're seeing so we can investigate further!

Hey @Kite-Milo!

Sorry to hear about that! Can you give me a bit more information about what is missing? Or has this issue resolved at this time?

If you're still missing the battle pass, please provide images of what you're seeing in game so we can look further into this!

Hey @Lou!

Cross play is working at this time. Unfortunately, cross-play does not work between PC and console. Different console families can play together. PC and streaming can play together. You can find more information here.

Hey @Bowe!

Our teams are investigating missing cross progression at this time.

Are you missing everything that should have carried over or just missing certain items? If you're only missing certain items can you give us a list of what items you are missing?

Hey @WrecK3rr!

Glad the online service error is resolved! As for still not being able to access "The Way of the Berserker", I'd like you to try the following workaround as I've seen it help on most occasions.

First, make sure that the Ubisoft Connect overlay is enabled. Those linked steps will show you where the option is, just make sure it is checked on!

Once the overlay is enabled, open th...

Hey @delonanthony!

You should be able to install the edition you've purchased. It may be having trouble installing if you still have the PS+ version installed so let's try uninstalling that version and reinstalling your purchased Dawn of Ragnarok edition. On top of that, would you be able to provide an image of the error you mentioned?

Hiya @mdhi6182! Welcome to the forums!

I'm really sorry to hear your game is crashing! To begin, please make sure to try the steps here. These are the steps we'd advise starting with for crashes as they can help a variety of issues.

If the crashing persists, please let us know! Any details you can provide such as when/where the game is crashing would be ...

Sorry to hear that didn't help @mitsaek!

As I mentioned, this is something the team is looking into at this time so I'd like a few more details about the issue.

You said you've completed every arc except for Snotinghamscire? Can you provide an image of your current quest list as well as your alliance map so we can confirm this?

Please also make sure that your current save is ...

Hey there @TheNorfolkian!

Sorry to see this is also occurring with the Nature's Altar! We greatly appreciate the video however! If you notice any other instances of this occurring, please don't hesitate to let us know.

Hey @dominantboy!

Sorry to hear about this pile-up with the Jomsvikings! We appreciate the video demonstrating the issue though!

You specifically mentioned these are River Raids issues, so do you not experience this outside of River Raids? And does this seem to be more common in a specific River Raid? If so, please confirm which raid you're experiencing this issue in!

Hi @Carley-Anderson!

Sorry you're having trouble with the Mastery Challenges! Can you let us know what objective you're being shown for this mission currently? And have you tried talking to Hildiran in Ravensthope to see if this helps?

Let's also try verifying the game files and see if the objective progresses!

Hey @mikimmx!

I'm sorry you're having trouble connecting, could you clarify for me if you're stuck on a loading screen or if you're being given an error code/message? If you're getting an error code please let me know what it says! It would also be helpful to know when exactly it appears, such as when loading your save or when accessing Reda's shop. And are you still running into this error at this time or has it resolved in the time since you made the post?

Hey @mitsaek!

Sorry to see you've run into this issue pledging to Snotinghamscire!

Just so you know, I saw you posted a comment on another thread about this. Since it was an older thread I've deleted that comment so we can handle it here.

To make sure we've covered our bases, can you try these general troubleshooting steps for your...

Hey @lelii17! And welcome to the forums!

So we can get a better idea of what you're running into, can you provide an image of how exactly the game is displaying when in Borderless?

Have you tried changing the aspect ratio to see if there's any changes? This may help!

Hi @Judge_Heresy!

I believe I responded to another comment of yours but just in case you aren't tracking that post I wanted to let you know here as well!

I'm very sorry that you've not gotten a response to your ticket yet, I know how frustrating that is. Our team is dealing with a higher than normal contact volume so it may take time to get to your case but they will get to it as soon as they are able. As soon as your case is reviewed you'll be receiving an update so please keep an eye on your case for now!