Ubi-Chiral

Hey @LOCUSTSN1P3R, and welcome to the forums!

I'm sorry you're having trouble getting Julmust to drop! I've reached out to the team to get more information on this to see if Julmust should be available or not at this time.

Hey @N3mB0t!

The issue with exotic components not received from deconstructing Doctor Home has also been reported!

If anyone is still encountering issues collecting Doctor Home after the mission ends, please let us know so we can update the team.

Thanks for the images @Zou2017wwe!

To look into this a bit further, can you let me know if the character that is missing materials was one that was boosted or started directly into the Warlords campaign? Or did you start that character on the main campaign?

Hiya @TomWalks28!

Thanks for that video showcasing the issue! I've reported this to the team at this time, if you encounter this in another mission or on another difficulty, please let us know and we'll update the team with any further details you find.

Hey @TomWalks28!

I'm sorry to see that! I understand this is frustrating because it is useful to be able to see this information readily! I want to get this reported up but would like a bit more information before doing so. Please provide clarification on the following:

1. When did you first encounter this issue?
2. Does this happen in all team modes or only a specific mode?
3. And does this seem to impact viewing certain skills or is it random which skills are not shown?

Hey guys! I'm really sorry for the delay and sorry to hear you've both been waiting on a support ticket for a while. I know that's frustrating. We're quite busy at this time and the team is working hard to respond to everyone, it make take time but you should receive a response to your tickets when the team is able to review them.

As for the issue in game, would either of you happen to know exactly which items disappeared so we can take a closer look into this? And to confirm, the items didn't get sent to your stash/mailbox?

Hey guys!

We haven't received an update on that report, so I unfortunately don't have clarification on the intended behavior of the trait just yet. When we get clarification, we'll be sure to update you all.

Gotcha, thanks for the update @kw_jn!

I've reported this to the team at this time, thank you for pointing it out!

Hey guys!

Sorry to hear about these crashes! The team is looking into an issue with the game crashing when fast travelling between NY and DC. It seems this occurs when a global directive is active, so do either of you encounter the crash if you do not have a global directive active?

@allenli2017 Just a reminder, but these are the English discussion forums so please be sure to translate your post before posting so we can better assist you as per our rules ...

Hey @FGwalker!

I'm sorry you're encountering freezing issues in game! I know how frustrating that is!

I'd advise giving these general troubleshooting steps a try and see if this helps with the freezing you're encountering. If the issue persists though, please let me know any other details you can about the issue! For instance, if it happens in certain a...

Hey everyone!

The team is looking into an issue preventing players from getting Doctor Home at the end of the manhunt so I'm adding all of your reports for the team to look into. I know it's frustrating, but thank you for letting us know!

@V4MPiR1 I've edited your recent comment to fall in line with our ...

Hey everyone!

The issue with The Doctor Home not granting exotic components upon being deconstructed has been reported and the team is looking into it at this time. I've added all of your reports at this time to help the team that's looking into this!

Hiya @Skill-Bill! And apologies for the delay getting to your post.

I'm sorry to hear you've not been receiving the holiday login bonuses! This has been reported to the team and they are investigating issues with login rewards not being received. I've gone ahead and added your information to the report at this time.

Hey @Framejoy!

Very sorry to hear you've had trouble accessing the DLC! It looks like there may have been a delay with the content activating to the account, are you still running into issues accessing the New World Rising DLC or has the issue resolved at this time?

If the issue persists, can you update us and let us know so we can take a closer look into this?

Hey @Mamahood! Apologies for the delay getting to your post, we're seeing a high volume of contacts at this time which is causing response delays.

I really appreciate you bringing this issue up! Thank you for the detailed descriptions with the accompanying images! To look a bit further into this, could you let me know if this same thing happens with other factories placed in the same location? And does this happen on other sections of the outer edge of the trade union influence or just that specific spot?

@Clickbeetle

If you're still unable to make a purchase, make sure your Ubisoft account information is 100% filled in and accurate. This includes name, gender, preferred language, etc. The name should also match the name for your chosen payment method! Sometimes discrepancies or missing information in the account can cause this error and filling that in on the account management site can prevent the error from r...

Hey @Hepbmstl!

Sorry you've run into trouble adjusting the resolution! If you verify the game files, do you still run into this issue? I've also seen some players run into a similar issue that were able to Alt+Tab out and back into the game and this may help with getting to the settings/option menu to adjust resolution from there.

If the issue persists, please try completely reinstalling the game and let us know of any changes to the issue!

Hiya @ORorong and welcome to the forums!

I'm really sorry to hear you're still encountering issues running Anno 1800. I appreciate you reaching out to let us know! I've forwarded your information to the team at this time to confirm the issue is still occurring for some players. Please keep an eye on our official pages for updates on this issue!

Hiya @gunslingerito!

I'm sorry you're having trouble with your save game! Are you running into an error when trying to load the save? If so, please let me know what the error is or even provide an image of the error if possible! Can you also confirm if this issue occurs with all saves or with a particular save?

As for playing with mods, you're wel...

Thanks for the update @Hannover8!

Sorry this issue is persisting! And I'm sorry for the delay in getting to your case and responding here. I see you uploaded a system file to one of your cases. Could you also upload your launcher logs to your case for further review? And can you also confirm when you first encountered this error message?