Ubi-Chiral

Hey @Judge_Heresy!

I'm very sorry to hear about the delay getting back to your case. At this time our Support team is dealing with a higher than normal contact volume so this can slow down response times. I understand it's frustrating, but a team member will respond as soon as they are able to review the case. Please keep an eye on the case for updates!

Hiya @venky2607!

I'm sorry to hear the Codex page is missing! Can you clarify if you're stuck on "A Brief History of the Hidden Ones" at 5/6 because of this? Or were you able to complete this mission but are missing the page after the fact?

Can you also provide images of your inventory so we can confirm you've got 5 of the 6 codex pages?

Hey @Vlerk2020!

Sorry to hear this issue is persisting!

Do you have Ubisoft Connect installed on the SSD with your games or is it installed to a different drive? I know it can be a pain sometimes, but we would really advise testing the game on the same drive as Ubisoft Connect, preferably still with both on the same drive as your system OS. If you could test that just to rule that out as a possible issue that would be great!

And have you been able to test Valhalla yet and see if there's any issues with that?

Hi @boulder1028!

No updates on this at this time! We'd advise keeping an eye out for upcoming patch notes to see if there's any information about this issue being resolved.

Hiya @Dr-MessyOBGYN! And welcome to the forums!

To clarify, the potions are all there but you do not get a prompt to drink the potion for Svartalfheim? If you try to interact with it despite the missing prompt, does anything happen?

And can you confirm which missions you've completed thus far? Specifically if you have completed "Beyond Fear"?

Knowing exactly what mission you're on can help us get a better idea of what may be causing the issue. You may also find that ...

@AORUS2017

The steps may not always help, unfortunately, but we do ask that you start with those steps as it can help a lot of different issues! If it doesn't help though, that gives us a bit more information about the issue to better narrow down what the cause of it may be.

As for the speed (or rather lack thereof) of airships, this feedback has been sent to the team already that I can see but I have also added your input to the feedback report as well for good measure!

...

Hiya @Whnsiq! Welcome to the forums!

I see this was a duplicate post so I went ahead and deleted the other post so we can keep everything consolidated to one post.

I'm sorry you're running into this error! Let's go ahead and start with some general troubleshooting. If you're still running into this, can you let us know when you first noticed the issue?
...

Hiya @mr_robot_p!

Sorry to hear you're running into this too! Did you also try the troubleshooting steps? If so, did you notice any changes to the issue? If not, please make sure to try those!

I'd also suggest ...

Hey there @Hennesey_Sailor!

To clarify, have you never been able to join any servers? Or are you able to restart your game after getting that message and then join the server?

Let's try clearing the Ubisoft Connect Cache and see if this clears up anything. Do you get any other messages or errors or are you just stuck "Synchronizing"?

Thanks for the update @DodzyTm! We're glad to hear that it's working now.

Feel free to reach back out if you run into any other issues in game!

Hiya @Over_Tomatoed!

I'm sorry you're not able to use your created skin!

Are you getting an error when trying to equip the skin or do you not have the option to equip it at all? If you could provide images or video of you trying to equip the skin in game that would be helpful!

I'd also advise some ...

Hi @krissu1981!

To clarify, did you deliver the conspirators to Archibald but the quest objective did not update? If that's incorrect, please let us know exactly which step you are on in the quest so we can look further into this.

Hiya @jamiewwer1!

Thank you for the video as well as that list of steps you've already tried. As MGuenny pointed out, it does seem like this flickering is caused by changes to the shadows so I'd like to know if messing around with any of the graphics settings has caused any change in this flickering you've run into. Also, around when did you first notice this issue?

Does it appear that the flickers happen completely randomly or upon scrolling over any specific areas or buttons in game?

Please also check if you have Multi Frame Sampled Anti-Aliasi...

Hey @zyx886hoho!

I'm sorry you've run into this issue! The team is aware of and investigating this issue at this time.

I'd advise keeping an eye on our official channels for more information on this as it becomes available!

Hi @nongenuine!

I came across your post about your freezing/crashing issues in game. If you could check out the steps I provided for you there and get back to us on whether that helped or not, that would be great!

Hiya @nongenuine!

Really sorry to see your game is freezing!

Do you notice anything else before the game freezes and the sound cuts out such as high ping or any other issues? Does this happen regardless of the map or mode you're playing?

To start, let's try some general troubleshooting. We'd also want to try ...