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@Ibervang
I'm really sorry to hear that. Can you let me know around when this issue began? Does the game crash when trying to complete certain missions or when in certain areas of the map?
Any further details you can provide would be helpful!
@Ibervang
I'm really sorry to hear that. Can you let me know around when this issue began? Does the game crash when trying to complete certain missions or when in certain areas of the map?
Any further details you can provide would be helpful!
Hey @Nephraim!
Sorry to hear you're having trouble with time-limited challenges! Can you let me know around when this issue began? And to confirm are the challenges not updating at all or just updating inconsistently?
I'd also advise trying to clear the Ubisoft Connect cache to see if this helps. If the issue persists, please let me know!
@Trimex86
Thank you for the update! Apologies for the confusion and any inconvenience. I updated the team with this information to let them know the challenge wording is misleading.
Hiya @mrjack157!
Apologies for the delay, we've been quite busy as of late and we're working diligently to respond to everyone!
If you're encountering this message, this could be caused by one of the following.
1) If you purchased the game on another account, you'll need to log into the account it was purchased on in order to access the game.
2) If you haven't reinstalled after purchasing, you may still be launching the free weekend version instead of the full version. Try reinstalling and see if that helps!
If the issue persists, can you ...
@RyanPattenaude
Glad to hear the trophy popped afterwards! If you encounter any other issues, please let us know and we'll be happy to look into it with you.
Hey @Oclavukixus!
Really sorry to hear you're having trouble uploading your maps!
Would you be able to provide an image of the error you're encountering for further review?
Please also try the following steps to confirm the games connection to your system is set up optimally, as this maybe causing the upload issue. If the issue persists after these steps, let us ...
Hi @godlydream!
I see you posted this twice so I deleted the other post for you so we can keep everything under one post!
I'm sorry to hear your game is lagging! If you could give a bit more information that would be great!
Does it lag while you're racing? When editing a map? Or is the lag happening randomly, no matter what you're doing in game?
First, we can try some general steps like verifying game files to see if this helps. Since the lag is so bad it's freezing for about 10 seconds, I'd like to try thos...
Hey @Qarox!
Can you clarify if this only occurs on the screen with the driver and car? Seems the issue isn't occurring on the first screen in the video so can you clarify if the controller was plugged in while on that screen or did you plug it in after getting to the driver screen? And did you connect the controller after launching the game or before launching the game?
As for resolving this, I'm not sure if there's a way to do so. Unfortunately, Switch Pro controllers are not officially supported so we can't guarantee they will work. You can find the list of officially supported peripherals ...
Hey @Ivan_Jerkinov!
I'm really sorry to hear about this! I did see someone else report a similar issue but didn't mention AMD. I appreciate that bit of information!
I know you already reinstalled the game, so thank you for trying that. Could you also try clearing the Ubisoft Connect cache and ...
Hey @dimi-tm! Welcome to the forums!
Thank you for providing a video of this for further review! I know you mentioned seeing this on custom maps and not really checking TOTD/campaign, but could you see if you can confirm this appearing on TOTD or campaign? I'd like to confirm if it's regardless of the map type or if this issue is exclusive to custom maps. Any other details you can provide to help us look into this would be greatly appreciated!
Hey @dlngs!
Thanks for the images! Very sorry to hear this issue is persisting for so long. I've gotten this issue reported to the team at this time, thank you for your report on this issue!
@GoldMountain2
Sorry to hear this issue is persisting! Thank you for trying the executable and letting us know the issue persists. I also edited your post to remove the Support case number but it has been forwarded to the team investigating this at this time.
@AsalTM and @smouse89
Thank you both for adding your report! I've passed them along as well to the team at this time.
@cll0verr
I greatly appreciate the images and the extra information! That's certainly odd that the map changed so much between opening and saving it. I've reported this to the team at this time. Thank you for this report!
Hey @coldfya!
Would you happen to have an image of how the skin originally looked before the update? If so, could you please provide that here for further review? If not, no worries, just let us know!
Thank you for that video @EntryLag!
I've reported this issue to the team at this time. Thanks again for the report!
Thanks for confirming @sushrey1999!
So the team is looking into this issue at this time. We have heard someone was able to workaround the issue by changing texture quality in game so that could be worth a shot for the time being while this is being investigated!
@YesJailMan
Gotcha, thanks for letting us know!
I've reported this up to the team for further review at this time. Thank you for the video and further details!
Hey @doknimi! I sincerely apologize for the delay getting back to your post, we've been quite busy lately. And welcome to the forums!
I'm sorry to hear these steps didn't help! I'd like to try a few other things. First, please try any of the steps here that you haven't tried already.
Next, I'd like to try ...
Hiya @Celine76!
Sorry to hear you're getting this error! I'd advise trying the following workaround for this error.
The workaround will overwrite the current cloud save.
1. Open Ubisoft Connect as administrator, click the menu icon at the top left and go to settings.
2. Untick "Enable cloud save synchronisation for supported games"
3. Make backup of savegames - default location C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames
4. Remove the save file from the original fol...