Ubi-Ciel

Ubi-Ciel



14 Sep

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @MadBankerII and @RZenteno, welcome to the Ubisoft Discussions!

I understand you cannot find your R6S stats/progress when switching from console to PC and/...

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Comment
    Ubi-Ciel on Support Forums - Thread - Direct

@Jackplayer No worries, I have taken care of the other messages you posted here! If you have any other questions, please don't hesitate to come back to the forums 😊

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey @Atmotrix,

I'm sorry to hear that the steps I provided didn't help. So we can further look into this with you, I have opened a case for you, which you'll be able to access via the Ubisoft Support website. I recommend sending us your GameSettings.ini file via this case. This file can usually be found under - "documents/My Games/Rainbow Six - Siege/*UserID*/GameSettings.ini"


13 Sep

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @ImAkyy!

To change the currency you're using to make in-game purchases through Steam, you can use the information provided in this article: https://help.steampowered.com/en/faqs/view/2B3F-DAEF-846B-A0E8#othercountry

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @ounooo, welcome to the Ubisoft Discussions!

I understand you've experienced a crash resulting in a ban in R6S. After looking into this, I can assure you that this issue has been forwarded to our dev team, who is currently looking into it. Should they need more information, I will get back to you 😊

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey @m3lzy, welcome to the Ubisoft Discussions!

Unfortunately, we do not have any information regarding the addition of the Welcome Packs on Steam. I'd advise regularly keeping an eye on the Steam store, just in case 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Atmotrix and welcome to the Ubisoft Discussions!

I understand you have been experiencing crashes in R6S due to an error code. To attempt to fix the situation, I'd recommend changing the "UseProxyAutoDiscovery" value from 0 to 1 in GameSettings.ini file, as this seems to have worked for other players!

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @NeedyBelt341688 and welcome to the Ubisoft Discussions!

Are you still experiencing inverted sounds in R6S? If so, have you made sure that your game is up-to date?

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Jackplayer,

I'm sorry to hear you also received duplicate items from Bravo packs. Please be assured this issue has been forwarded to our dev team, who is currently looking into it. Should they need more information, I will get back to you 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @Art3m1s-G3R,

Thank you for getting back to us with these details! Please be assured this issue has been forwarded to our dev team, who is currently looking into it. Should they need more information, I will get back to you 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey guys,

I understand your game gets stuck when finding a matchmaking on the new Stadium Bravo map. Please be assured this issue has been forwarded to our dev team, who is currently looking into it. Should they need more information, I will get back to you 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey guys,

I understand you've been experiencing crashes on R6S without the ability to rejoin. Please be assured this issue has been forwarded to our dev team, who is currently looking into it. Should they need more information, I will get back to you 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey guys,

I understand the matchmaking in R6S is placing you in the wrong Data Center. Please be assured this issue has been forwarded to our dev team, who is currently looking into it. Should they need more information, I will get back to you 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Bustedjumpshot and welcome to the Ubisoft Discussions!

Thank you for sharing this issue with us. So we can further look into this, could you please share a screenshot of the message you're receiving?

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @QwazyQuickmath and welcome to the Ubisoft Discussions!

I'm sorry to hear you're also experiencing this issue with your mouse when closing R6S. Please be assured that this issue is still under investigation by our dev team, and they are still working on a fix. As soon as more information is available, it will be posted ...

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Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @weuk8u and welcome to the Ubisoft Discussions!

I understand your R6S stats have not updated in a while. Could you please provide us with more information regarding this, such as where you are looking us those stats?

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @VolveAlMenuBobo,

I understand you've seen some unexpected mouse movements in R6S. So we can look into this for you, could you share a video of this behaviour with us? The video can be uploaded to any video-sharing website, such as YouTube or Dailymotion.

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Winstonian,

I'm sorry to hear you're experiencing crashes when playing on the Bravo Stadium map. To attempt to resolve this issue, I'd recommend following all the steps from this article, regarding the troubleshooting of technical issues on PC - as well as these ...

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12 Sep

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there guys and welcome to the Ubisoft Discussions!

I understand your friends appear as offline on the Ubisoft Connect launcher, and your invites display as expired. To attempt to resolve this issue, I recommend completing the following steps:

  • Ubisoft Connect connectivity troubleshooting steps.
  • Clearing the Ubisoft Connect Cache.
  • Closing Ubisoft Connect directly via your task manager.


This last step has also proven to work for most players in your situation!

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @BMJ040 and welcome to the Ubisoft Discussions!

The function of cross-progression in Rainbow Six: Siege is currently not supported, but it should be available during the Year 7. For more information, I recommend taking a look at this article!