Ubi-Ciel

Ubi-Ciel



06 Sep

Comment
    Ubi-Ciel on Forums - Thread - Direct

Hey there @MMackeyHolla and thank you for getting back to us with this information!

I can see that you mentioned this issue occurs each time. So we can forward this to the dev team for investigation, could you please send us a video displaying this bug? The video can be uploaded to any video-sharing website, such as YouTube or Dailymotion 😊

Comment
    Ubi-Ciel on Forums - Thread - Direct

Hey there @earclimax3id and thanks for getting back to us with this information.

So we can forward this to our dev team, could you please send us screenshots showing the different stats that are displayed in R6E and on the Ubisoft Connect launcher?

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey @JTwinleaf We understand how you feel towards the situation and can assure you that all feedback and suggestions are taken very seriously to improve your experience 😊
If you ever need any more assistance, please don't hesitate to come back to the forums!

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Thepunisher._._ and welcome to the Ubisoft Discussions!

I'm sorry to hear you have been getting a connection error message when attempting to launch For Honor. To attempt to resolve this issue, I'd recommend following all the steps from this ...

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Aetherian_ and @RisingLegion!

I understand you've been experiencing crashes when dismantling rewards granted via the Rewards screen. This is currently ...

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01 Sep

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Rogervonshruber and welcome to the Ubisoft Discussions!

I'm sorry to hear you're unable to launch The Division 2, as you're stuck on a loop on the Ubisoft Connect launcher. To attempt to resolve this issue, I'd recommend following all the steps from this article, regarding the troublesho...

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Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey hey @orldan !

I'm glad to hear you received the missing collectible after replaying the Manhunt mission 😊

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @KtDodye and welcome to the Ubisoft Discussions!

I understand you've been experiencing freezes on The Division 2 and that the troubleshooting steps you previously followed didn't help. So we can further look into this for you, could you please send us your system files? To send them to us, I have created the support ticket 16977049 for you, which you'll be able to access via our Support Website. The system files we will n...

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    Ubi-Ciel on Support Forums - Thread - Direct

@razorgrass No worries, in the meantime, don't hesitate to let us know if you need anything else 😊

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey hey @HenriqueBass538, thank you for your suggestion, I'll make sure to pass it on to our dedicated team 😊

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Sushi-Boy. and welcome to the Ubisoft Discussions!

I understand that the item Engraved Muzzle for the project Rats Gnaw Our Bones to get the Regulus didn't drop. This issue should be solved as of the 27-08-2022. If you are still experiencing this issue, please share a video of this with us, so that we can forward it to the dedicated team.Β The video can be uploaded to any video-sharing website, such as YouTube or Dailymotion.

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @Alex_RKB,

I'm sorry to hear that the troubleshooting steps provided by @Ubi-Milky didn't fix the crash issues you're facing in The Division 2. So we can further look into this for you, could you please send us your system files? To send them to us, I have created...

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @B0baChef!

I'm sorry to hear you experienced crashes when playing the Countdown mode of The Division 2. Rest assured, this issue is under investigation by our dedicated team, who is doing its best to resolve the situation soon!


31 Aug

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @hunterfiveseven!

I understand that the progress is not tracked for the Summit Combat Mastery Merit in The Division 2. We have forwarded this for investigation, in the meantime, please keep an eye out for new information and news here!

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    Ubi-Ciel on Support Forums - Thread - Direct

@HellsWyrth Ah, thank you so much for helping me πŸ€—
...

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @XIXT_T and welcome to the Ubisoft Discussions!

I'm not sure that I understand the issue you're facing. Could you come back to us with a bit more details on the situation?

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    Ubi-Ciel on Support Forums - Thread - Direct

@HellsWyrth Thank you for providing us with more information! As previously mentioned, our dedicated team is aware of this situation and is currently investigating it 😊

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Ziroshiba and welcome to the Ubisoft Discussions!

I see you didn't receive the Sharp Shooting specialization despite completing the Stronghold in DC. Are you still experiencing this issue? If so, could you share a video or a screenshot showing you didn't receive it? This will allow us to understand the situation!

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

@Oatiecrumble No worries, if you need any more assistance, please don't hesitate to let us know 😊