Ubi-Ciel

Ubi-Ciel



31 Aug

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @HenriqueBass538 and welcome to the Ubisoft Discussions!

I understand you're having an issue with the Talents in The Division 2. I'd recommend following @N3mB0t's advice, that should help you 😊

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey @orldan,

I'm glad to hear you were able to obtain the missing blueprint! As for the bluescreen, I'd recommend following all the steps from this article, regarding the troubleshooting of technical issues on PC. These should help you fix the crashing issue 😊...

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @razorgrass,

Thank you for reporting this issue to us and sharing this video! So I can forward it to the dev team for investigation, could you let us know if this happens with all weapons or just specific ones?

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey @LegitBonzai,

No worries, and thanks for sharing this video! I have added it to the issue currently being looked into by the dedicated team 😊

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    Ubi-Ciel on Support Forums - Thread - Direct

@Ojustaboo No worries! Please let us know how it goes and if you need any more assistance 😊

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @orldan!

As mentioned by @jaiant2427 you may need to repeat the last manhunt mission in order to receive the missing collectible. If that doesn't work, please let us know, so we can look into this with you 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @Sector.ARG,

I'm sorry to hear that the troubleshooting steps provided by @Ubi-Cintre didn't fix the crash issues you're facing in The Division 2. So we can fur...

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Ojustaboo and @T-H-U-D-D !

Thank you for reporting this issue with an electrical box in the Summit. So we can forward this to the dev team, could you share...

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    Ubi-Ciel on Support Forums - Thread - Direct

@DutchLMB4ever Hopefully my colleague's advice will help you! If you need any more help, don't hesitate to let us know 😊

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @zxbob and welcome to the Ubisoft Discussions!

I'm glad to hear that the information and workaround provided in this thread have helped you 😊
Please don't hesitate to come back to the forums!

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Relik and @DrNicket !

Thank you for providing us with this information. We have forwarded this to the dev team who is currently investigating this situation. It should be fixed in a future title update 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @warl0kz13 and welcome to the Ubisoft Discussions!

I'm sorry to hear you're experiencing freezes and crashes towards the final reward chest in the Countdown mode of The Division 2. So we can forward this issue to our dev tea, could you provide the following information?

  • Do you encounter these issues only when playing Countdown in parties or when queueing up solo as well?
  • Do you just get disconnected from the game and receive an error, or does the game crash entirely?Β 
Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey guys,

Thank you for reporting this issue to us. As previously mentioned by @Ubi-Milky, could you share images showing this issue happening on your side? This will allow us to forward this possible problem to the dev team 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @apethae and welcome to the Ubisoft Discussions!

I'm sorry to hear that you're not receiving the reward for completing the Gunner Field Research, despite doing the necessary requirements. So we can properly look into this, could you share a video showing this issue? The video you shared seems to no longer be accessible πŸ˜•

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey @hatkoff,

I'm glad to hear that the workaround provided by @Ubi-Cintre worked for you 😊 Please don't hesitate to reach out to us again if you have any other questions!

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @HellsWyrth and welcome to the Ubisoft Discussions!

I'm sorry to hear that the Street Activation Apparel keys have stopped dropping for you. This issue has been forwarded to the dedicated team, who is currently investigating the situation. Once more information becomes available, it will be posted here!


30 Aug

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Zeosh. and welcome to the Ubisoft Discussions!

I'm sorry to hear you're also experiencing this issue. As previously mentioned by @Ubi-TheBerry, we'll need screenshots of your available dyes/skins in order to further investigate this situation.

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @hy7400314 and welcome to the Ubisoft Discussions !

I understand you want to get a refund for The Division 2. To request this refund, you will need to contact my colleagues over at the Ubisoft Support. Here are the links you can use to contact them privately on whichever platform you prefer:

- Ubisoft Support website: ...

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Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @orldan!

I understand the Stats for your level in The Division 2 has not updated. Our dedicated team is currently looking into it. Please keep an eye out for new information and news here 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey guys,

Sorry to hear you're experiencing issues with the Tidal Basin in The Division 2. As previously mentioned by my colleagues, we will need a video of this issue in order to forward it to the dedicated team for investigation. The video can be uploaded to any video-sharing website, such as YouTube or Dailymotion.