Ubi-Ginge

Ubi-Ginge



07 May

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    Ubi-Ginge on Support Forums - Thread - Direct
Just the bugs should be fine THE_KiRRAx
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Thanks for contacting us about this THE_KiRRAx.
Hopefully your workaround will assist other players get around this.
Could you possibly link us to video footage of this issue happening?
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    Ubi-Ginge on Support Forums - Thread - Direct
Hi Coldsynergy!
This sounds like an odd one, and one I've not seen other reports of.
Could you possibly send us video footage of this happening.
Can you also confirm your connection is set up correctly according to the steps found here.
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    Ubi-Ginge on Support Forums - Thread - Direct
Hi GoMamba!
Can you share a video showing your map screen showing the issue in more detail
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    Ubi-Ginge on Support Forums - Thread - Direct
Hi arch533r
Would yoube able to share video footage of this happening
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    Ubi-Ginge on Support Forums - Thread - Direct
Would you be able to share video footage of this with us Rekoil101?
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hi Last-Wish!
Do you still have the same issue after going through the steps found here?
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    Ubi-Ginge on Support Forums - Thread - Direct
Hi Drdeadlift69!
Can you share footage of this?
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    Ubi-Ginge on Support Forums - Thread - Direct
So we can look deeper into this, can you please share screenshots showing that you've met the requirements but it is still locked

06 May

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hi fatummedicum!
Sorry for our delay in getting back to you. Are you still experiencing this? Would you be able to share a screenshot or video of it?
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hi GorbinBleu!
Regretfully we're unable to assist with ban appeals on the forums.
The team that handles bans try to get back to customers within 3 working days
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hi lansfear81!
Would you possibly be able to share video footage of this so I can pass it on to the relevant team for further investigation
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hi Fin41-W4v3-Jo3!
Regretfully we're unable to access filebin.
Can you contact us via Facebook PM or Twitter DM with copies of your DXDiag and MSInfo files.
Alternatively, you can set up a case on our ... Read more
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hi Cass..
Can you go through the steps found here, especially the part about port forwarding. If you still have the same problem after this, please let us know.
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    Ubi-Ginge on Support Forums - Thread - Direct
Hi fat3244!
Am I right in seeing this is now resolved?
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    Ubi-Ginge on Support Forums - Thread - Direct
So I can look into this, can you confirm your case number mdagli1
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    Ubi-Ginge on Support Forums - Thread - Direct
Are you only able to play after exiting and relaunching the game?
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hi AngelOfDeeath and TacoTijmen!
When the game crashes, are you getting any particular error messages or codes?
You also mention chatting with support about this previously AngelofDeeath. Can you let us know your case number.
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
If you are experiencing this issue, and haven't already, can you please let us know the make and model of the controller you're using when this happens, as well as how it is connected.

17 Apr

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hi all.
This was linked to server degradation that has since been resolved.
If you're still experiencing issues, please let us know.