Ubi-Ginge

Would you be able to share screenshots of this with us

Would you be able to share screenshots of this with us

Hi Flixayy!
Can you go through the steps found here, and let us know if you're still experiencing this

Pleased to see this helped and you're back up and running

Sorry for our delay in getting back to you.
The feedback has been passed to the relevant team.

Going through the steps found here should resolve this Turronyatta

It can take up to 24 hours for purchases to go onto accounts, especially during busier periods.
If you have still not received it after this time, can you please contact us via Facebook PM or Twitter DM and include a fullscreen uncropped screenshot of your email receipt, as well as a screenshot showing the battlepass locked in game.

Hi AteMyBanana!

As this is an older game, it does not officially support PS5 controllers.
You can find a list of supported peripherals here

Hi lokasik!
Can you get your friend to go through the steps listed here
If they still have the same issue after this, can you get them to contact us via Facebook PM or Twitter DM with a screenshot of their ports forwarded and we can look deeper into this

Hi GlennFlatpack
As part of the support team as opposed to being part of the dev team, I'd be unable to answer points A & B, but I can certainly pass this on to the dev team.
Can you confirm this happens each time you do this boss, or was it just an isolated incident?

Thanks for contacting us about this Rakmarok!
I've passed this information and video on to the relevant team for further investigation

Thanks for reporting this Saku_Ice!
Have you had this happen multiple times, or just the once?

Hey Alecus84!

This issue should be resolved.
If you are still experiencing this issue, can you please provide a video.

Originally Posted by Gadgetguru09
Ubisoft Connect downloaded and installed an update this morning. Now the game won't launch. I get: Launch Error Failed to start the game (2)

Originally Posted by Luckshadow
Went to End Task and found the game "running" in the background. After that, I was able to launch the game with no issues.

Does this step help you Gadgetguru09?
Pleased to see y... Read more

Would you be able to share video footage of this with us Dubltap_DB019?

Hi Ravenloft666!
Do you still experience this after verifying the game files?
(As a D&D player, I'm loving the username by the way!)

Pleased to see this is resolved
Enjoy the game!

Pleased you're back up and running

Do you still experience freezing after going through the steps listed here?

So we can look deeper into this, can you share a video if it happens again