Ubi-Ginge

Ubi-Ginge



08 Nov

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Can you let us know if this is still happening after updating your GPU drivers

05 Nov

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
I'm sorry to see that this is happening again

Do you have any apps running in the background?
If so, can you please disable all background apps.

Please let us know if this helps.

04 Nov

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hey jailedfreedom!
If the crashes come back, you know where we are
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Pleased to see you're back up and running as your should be

04 Aug

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
I'm sorry to see you are both experiencing this.

At what point are you both getting this error? (Is it after installation, before, upon launch, after launch, during linking?)
Could you both set up cases on our support site and upload screenshots showing the error in question, and your Epic Library.

Once you have done this, can you please let us know your case number so we can look deeper into this.

07 Jul

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hey xElectriX_v2!

The ports needed for PC are different to PS4.
Can you go through the steps in this guide here.
This should get you up and running

29 Jun

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hey TMXBOOM
I have manually added the test server onto your account.
It should be in your library next time you log in to Uplay.

06 May

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Welcomee to the foums yee_cake
Do you still have the same issue after verifying the game files in steam?

14 Apr

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hey Nymmerria and welcome onto the forums

Can you please set up a case on our support site and upload a screenshot showing your ports forwarded.
We will then be able to look into this f... Read more
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hi Foam_Peanut,

Sadly, we are unable to refund in-game purchases.
You can find more information on our refund policy here: http://store.ubi.com/uk/faq

06 Apr

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hi Optimus9398!
I have made sure the TTS is on your account
You should now be able to access it from Uplay PC

26 Mar

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Thanks for the heads up about the D-Pad Stoibles
Can you try that UndockingPine4 and let us know if that works for you as well.

18 Feb

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hey MalibuTiger22!

I'm sorry to hear that the TTS for Rainbow Six: Siege is not shown in your games library anymore.
I can confirm that the TTS will only be visible during active TTS phases. Therefore you should be able to see and access the TTS as soon as a new test phase starts.

You can find more information on the TTS here.
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hi Ducks_kill,
As advised, the TTS server version of the game will only be visible whilst the TTS is active.

31 Jan

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hey SharkMonkey

Some players report that having software running that uses overlays cause issues with their mouse.
Please disable all background applications / deactive Discord and any other programs using an overlay.
Once this is done, can you test it, and let us know if there is any improvement.
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Hey N3mBot,

Log files are located in the installation directorey of Uplay, in a folder called "Logs"
I'd also recommend running through this short guide to see if this helps.
Comment
    Ubi-Ginge on Support Forums - Thread - Direct
It could be using your mouse on a smooth wood surface.
My desk isn't shiny, but it's an absolute nightmare to use a mouse without a mouse mat :/

It could also be worth going through this guide to make sure everything is up to date and to make sure the utilities you have running in the background are not causing this.

20 Jan

Comment
    Ubi-Ginge on Support Forums - Thread - Direct
Welcome to the forums PopeofNope2458!

If you encounter players like this, feel free to report them from directly in game.
When reported, we can then conduct an investigation into their behaviour.