Ubi-Ginge

Hey Umbout2
Would you be able to share video footage showing you trying to change levels on your level 30, and being able to on your level 40?

If you're still having issues making purchases in the store after enabling the overlay, can you fire a DM on Twitter or a PM on Facebook so we can look deeper into this.

Thanks for the footage Romuluss.!
This is currently being looked in to by the game team

If you're still experiencing this, can you please contact us via Facebook PM or Twitter DM so we can look deeper into this. When you do this, please let us know your clan name as well as the username and email on your account

If you're still experiencing this, can you contact us via PM on Facebook or [URL=Twitter DM[/URL] so we can look into this

Not a problem. If you need us again, you know where we are

Hey TheIrishman005!
Feel free to contact us privately on either Twitter or Facebook and we can get this passed on to the relevant team

- Ubisoft Support

Not a problem.
When there is an update to this, you'll get an email to the address linked to your account

Thanks keine82
I've passed this on to the game team

Hey angrybearduk!
Can you upload the screenshot to an image hosting service like photobucket, or Imgur, and link us to it.
Do you have the same issue when purchasing directly from our online store?

Hi ToNY.HAYABUSA!
It can take up to 24 hours for purchases to go onto account, especially during busier times.
If you've not received the credits after 24 hours, can you contact us via either Twitter or Facebook with a fullscreen uncropped screenshot showing your email receipt and we can look deeper into this.

Hey vWraithz-!
I've passed this on to the game team for further investigation.
When there's an update on this, you'll receive it to the email address on your account

Hi gigirocksps and cometenno
At this time, this is still being investigated

Hey Ob1sApprentice!
Can you go through the steps in this link, especially the part about port forwarding
If you still have the same problem after this, can you please let us know

Hi Ben!
Would you be able to share video footage of this with us

In order to look deeper into this, can you please provide the following information -
CHARACTERS MISSING:
ARE ANY CHARACTERS HARDCORE CHARACTERS?:
LAST TIME ACCESSED:
ESTIMATED PLAYTIME:
CHARACTER LEVEL:
ESTIMATE OF XP:
DARKZONE LEVEL:
GEAR SCORE:

Hey QnHarleyPnkRngr!
Have you experienced this before/since the clip you recorded?
Do you still get the same freezing after going through the steps in this link?

If you're missing character(s) in game, can you provide the following information -
CHARACTERS MISSING:
ARE ANY CHARACTERS HARDCORE CHARACTERS?:
LAST TIME ACCESSED:
ESTIMATED PLAYTIME:
CHARACTER LEVEL:
ESTIMATE OF XP:
DARKZONE LEVEL:
GEAR SCORE:

Would you be able to share video footage showing you're still experiencing this @Megatrondur

Can you DM us copies of your DXDiag and MSInfo files via either Twitter DM or ... Read more