Ubi-Karl

Hey Doofenator,

Thanks for the update and I'm glad to hear it's all resolved for you .

Hope you have a great game-time and should you require assistance in the future, do not hesitate and reach out at any time!

Hey Alphawolf205690,

Thanks for reaching out to us, welcome to forums and I am sorry to hear about the issue you ran into.

In order to resolve this, have you tried reinstalling your game? Also, do you own physical or digital game copy?

If it's digital, simply delete it from your PS4, then go to PS4 Store > Library > Purchased > and re-download it, to see if issue remains

If it's physical, delete it as well and then reinstall it by using your disc.

Should issue persist, let us know!

Hey EatMaBulletzz,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

This seem to be quite unusual problem and I can see that you've done multiple steps to resolve this to no success.

Do you possibly have mobile data at all? If so, give this workaround a go and see whether that helps:

- When the download stops, pause it.
- Disconnect the system from the internet.
- Completely exit Uplay.
- Connect the system to another internet source, for example, a mobile hotspot.
- Start Uplay again.
- Try resuming the download

Keep us updated!

Hey Nexos_7,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

I've reviewed your specs and can see that you meet our system requirements, so there is no issue on that side.

Could you advise whether you happen to receive any error message at all? Also, did you notice anything in particular that may be causing this?

In order for us to get an idea of what may be causing the crash to occur, we would need to have a better look at your system, therefore for us to do so, I would need to ask you to do the following:

1. Visit our ... Read more

Hey HA7C0N,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

I can confirm that this has been brought up to our game team, as we have a number of players who are experiencing this issue too, therefore it is currently under review.

As soon as we will have an update, details will be posted here, in our official forums, therefore keep an eye!

I do apologise about the inconvenience and am thankful for your patience in the meantime.

Should you have any questions, let us know!

Hey GowtherPuppet,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Have you had a chance to check Epic Games Status at the time this happened? If servers were down for any reason, then this will be the reason you've been experiencing this. If however servers are showing up as 'Operational' yet error message still comes up, I'd recommend to reach out to Epic Games Support for assistance.

Should you have any questions, let us know!

Originally Posted by MaruTaun
My voice chat treshord record was on 100 and I lowered it to 35. Now it works, also i couldn't upload a picture, sorry.

Thanks for the update MaruTaun and I'm glad to hear that .

Hope you have a good game-time and should you require assistance in the future, do not hesitate and reach out at any time!

Hey Worcuus!

Thanks for reaching out to us.

As it stands, as advertised, this particular bundle only includes weapon skin for the exact guns you've mentioned (Source). Whether it will be added or not is something that I do not have information on, however rest assured, I will make sure your feedback gets passed to our team accordingly!

I am sorry if this was not the outcome you may have expected however as advised, we're unable to overturn the decision and therefore will not be able to assist you any further in regards to the appeal.

Wish you all the best in your future gaming endeavors.

Hey Blitz.Badger,

Thank you for reaching out to us and welcome to forums!

Please note that any discussion in relation to your account's appeal will have to take place via ticket that you've created for the appeal.

I carefully reviewed your account records and as it stands, I can confirm that the decision will regrettably not be overturned.

Should you have any other questions, let us know.

Hey Alligatorrr05,

Thanks for your response there.

I can clearly hear the difference in both video clips and it does indeed look like something has changed.

Could you possibly advise whether you've got a surround sound feature enabled on your headphones? As this does sound like this.

If you're unsure, I'd recommend to try and check whether you get the same sound by using another audio output, such as other headphones or speakers, as this will help us to narrow down the cause of this.

Keep us updated!

Hey Ahmedmk11,

Thanks for reaching out to us, welcome to forums and I am sorry to hear about the issue you ran into.

Just to double-check, do you have PS Plus membership active? Also, do you have your PS4 system activated as primary? To do this, just go to Settings > Account Management > Activate as your Primary PS4.

Let us know!

Originally Posted by Crazytown9736
So you cant do anything even if I have video proof of the player?

Hey Crazytown9736,

As advised by Ubi-TheBerry, due to on-going investigations regarding such a complex topic, we would be unable to assist you with this just yet, however should there be any updates on the matter, details will be posted here, in our official forums, therefore keep an eye.

In the meantime, should you have any questions, let us know!

Hey xcel30,

Thanks for your response there.

It seems rather unusual that you're able to join game that's already in progress rather than joining the game right from the start.

I do understand that having multiple people experience the same problem will always indicate that issue is not on players' side, however in order to eliminate any limitations and establish better connection to Siege servers as well as reduce your in-game ping, try completing steps outlined in the following article, and let us know if you notice any improvement at all. ... Read more

Hey ydebukcsonr,

Thanks for reaching out and welcome to forums!

If you had a chance to check your spam and junk folders, yet you cannot locate it there, we would need you to reach out to us via one of the following channels, as we will be discussing your account related information:

1. Support website by creating a ticket
2. ... Read more

Originally Posted by Spekktrum.
Well, it happened again: 4-0xFFF0BDE5

and again ... i play a game of quick match, freezes in 3rd round. Try to boot the game again, and I get the error code/connection failure

Hey Spekktrum.,

Thanks for the update there and I'm sorry to hear that.

Just to double-check, did you have a chance to try the steps that Ubi-Raziel advised yet? If not, give them a go and see if issue remains.

Additionally, if you do happen to have any 3rd party accounts linked to your Ubisoft account, that you believe are unnecessary, unlinking them has seemed to help some players. To do this, please refer to steps outlined in the ... Read more

Hey Bawskee.-,

Thanks for reaching out and welcome to forums!

You will be able to change your username on 26th of July .

Hey CannotAim-_-,

Thanks for reaching out to us!

I've just looked up at your account and can see that your username change was made a good few hours ago, which means that right after 30 days period you will be able to change it again.

As it stands, regrettably there is no way of checking this, however if you are ever unsure, you can reach out to us and we will be happy to look this up for you!

Originally Posted by ClusterC
Game is actually broken. Uphill struggle every round to get anywhere because of these mouse and keyboard hackers. It's supposed to be a competitive game and it's just garbage now. All time favourite game flooded with cheaters and Ubisoft and PlayStation won't do a thing about it. Controllers should in no way be playing against MnK...

Hey ClusterC,

Thanks for reaching out and sharing your feedback.

I do understand that occasionally you may encounter cheaters in-game, however rest assured, our anti-cheat system is being consistently updated and we're doing our best to stay on top of it.

In regards to mouse and keyboard, I... Read more

Hey SinfulPhantasma,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you're having.

I've reviewed your ticket and after double-checking with the team, as previously advised, regrettably we would be unable to provide this reward on another platform for you, as this reward has long since passed and we can no longer review these requests.

I do apologise if this may be not the outcome you have expected.

Should you have any questions, let us know!