Ubi-Karl

Hey ImThee,

Thanks for reaching out to us and apologies about the delayed response.

I will make sure that your feedback gets passed along, however whatever concerns issues and community concerns, we have article that is being updated by our game team, therefore this might give you a better idea as to where we stand with things. In regards to sound and audio issues, we're currently gathering as much information on it as possible and our team is actively working towards resolution, as it's one of our main priorities at the moment.
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Originally Posted by Kakarot0114
I didnt pay attention to the maps , but propably the ranked maps . wired . only on drones in attack in the droning phase. No

Thanks for your response Kakarot0114 and I will make sure that your feedback gets forwarded to our game team accordingly.

As the issue is under investigation, as soon as we will have any updates to come, details will be posted here, in our official forums, therefore keep an eye!

I do apologise about the inconvenience this is causing and am thankful for your patience in the meantime.

Should you have any questions, let us know!

Hey Rogziel.,

Thanks for your response there!

Could you confirm whether you had a chance to try steps advised by Ubi-Raziel yet?

Hey Kgss.,

Thanks for your response and I'm sorry that the steps advised previously didn't help.

Some players advised that going to in-game options and then setting the controller sensitivity to maximum has helped, therefore despite of how strange this may sound, give this a go and should issue persist, let us know!

Originally Posted by Zxcyy
same here i would i get 90fps and instead i struggle to get 60

Hey Zxcyy,

Thanks for reaching out to us and I'm sorry to hear about this.

Just to double-check, did you have a chance to do the troubleshooting steps that were advised by Ubi-Litten yet and also, did you try tweaking your in-game video settings, such as disabling VSync, just to see if you notice any improvement?

Originally Posted by KuruptedX_30
I launched the game again today and it ran without any problems. Could be some issue with my net connection or I don't know. But the game is working fine for now. If I face the problem again, i'll contact you guys.

Hey KuruptedX_30!

Thanks for the update and I'm glad to hear that . At the time of your contact, we did experience a temporary degradation, which has been resolved not long after, however is most likely the reason you've been dealing with this.

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Hey sickdrawn,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Just to double-check, did you try reconnecting to the game? If so, what happened?

In order to prevent any disconnections from happening in the future, try completing steps outlined in the following article, and let us know if issue persists.

Hey Reece.5k,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

Just to double-check, do you happen to receive any error messages at all?

Also, if you haven't already, give these steps a go and see whether issue persists.

Hey JaroR6,

Thank you for reaching out to us.

I have reviewed your account records and can see that your game copy has been delivered, however as you've requested refund, your game copy has been revoked and ticket escalated to our store team, who will help to process the refund for you, otherwise your game copy would be visible for you.

Should you have any questions, let us know!

Hey bumberi.,

Thank you for reaching out to us and I am sorry to hear about this.

Some players continue to request past Seasonal Charms to our Support Teams. While we understand the desire to obtain earlier Seasonal Rank Charms, Customer Support will only be able to compensate for any errors in the previous Season.

Should you have any questions, let us know!

Hey lasoline,

Thank you for reaching out to us, welcome to forums and I am sorry to hear about the issue you're experiencing.

Just to double-check, are you unable to launch your game? If so, could you clarify the following:

1. What platform do you play on?
2. Do you happen to receive any error messages?
3. What exactly happens when you attempt to launch the game?

Let us know and we will be happy to look into it!

Hey xJuuzou.,

Thank you for reaching out to us, welcome to forums and apologies about the delay in getting back to you.

The issue you're referring to appears to be something that has been affecting a number of players however has been resolved on 14th of July and therefore should no longer persist.

If however you are still experiencing this, let us know and we will be happy to look into it further for you!

Hey Compote..,

Thank you for reaching out to us and welcome to forums!

As it stands, I have currently removed the link to video footage you've forwarded, as it's against our forums rules, however can confirm that details have been passed along to our... Read more

Hey Xstep.BTW,

Thanks for getting back to us and apologies about the delayed response.

Those penalties are issued server side by an automated system and cannot be overturned. For more information, please see this article.

In this instance, if you haven't already, give these ... Read more

Hey DroolingChimp,

Thanks for reaching out to us, welcome to forums and I am sorry to hear about the issue you ran into.

Could you advise whether you happen to receive any error messages at all? Also, what platform do you play on? If you do happen to have any additional information that could help us to reproduce the issue, let us know!

In case if you haven't already, the following troubleshooting steps will give you a good start, therefore give these a go and keep us updated!

Originally Posted by PigVomit.
Same problem here, it was working fine yesterday. I switch from Vulkan to Direct x and same results, a quick crash to desktop.

Hey PigVomit.,

Thanks for reaching out and I'm sorry to hear about the issue you ran into.

Just to double-check, are there any error messages you receive or does it just freeze whilst loading up? Also, did you have a chance to do the troubleshooting steps that Ubi-Raziel advised?

Hey there!

Thanks for reaching out and welcome to forums!

I've tried to lookup at your account but wasn't able to identify it, therefore could you clarify us what is your current username?

Hey OAstronawta,

Thanks for reaching out, welcome to forums and apologies about the delayed response.

Regrettably this isn't something that we can advise you on and in this instance 'd recommend contacting BattlEye Support directly, to see if they can help you with your query.

In case if you haven't already, have a look at the following article that will allow you to achieve better performance results and see if you no... Read more

Hey Rat-Dad,

Thanks for reaching out to us and I'm sorry to hear about your missing charm.

Some players continue to request past Seasonal Charms to our Support Teams. While we understand the desire to obtain earlier Seasonal Rank Charms, Customer Support will only be able to compensate for any errors in the previous Season. I do apologise about the inconvenience.

Should you have any other queries, let us know!

Hey wokityy,

Thank you for reaching out to us and welcome to forums!

A common issue for this can be background applications that may be causing software conflicts, therefore to check that it isn't the case on your PC, try going through steps outlined in the following article, and let us know if issue persists!