Ubi-Karl

Hey SONNY_IS_SONIC,

Thanks for reaching out and welcome to forums!

Based on the information you've provided, it seems that you've purchased your Deluxe Edition in Year 4, whilst your friend purchased it in Year 5. Now despite it being the same edition, the content is different as it has been purchased during different Season, and to find out what are the differences between Year 5 and Year 4, have a look at the following article.

Should you have any questions, let us know!

Hey Gh4viz,

Thanks for the update and I'm delighted to hear that .

Hope you have a great game-time and should you require any other assistance, do not hesitate and reach out at any time!

Hey somersaulter,

Thanks for sending us the report. I will make sure this gets forwarded to our game team for further review.

Going forward, you can either use in-game functionality to report players or alternatively, reach out to us directly via one of the following channels:

1. Support website by creating a ticket
2. ... Read more

Hey insomnia_zero,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Do you remember whether there was anything that happened before this, that may have triggered the issue to occur? Also, did you have a chance to check your installation folder to see if your game files are still there?

Hey JackTheFishh,

Thanks for reaching out to us and I am sorry to hear about what happened.

Those penalties are issued server side by an automated system and cannot be overturned. For more information, please see this article

Could you clarify the part where you said you were unable to have enough time to reconnect? Did this possibly happen towards the end of the game? Let us know!

Also, taking into consideration that your disconnection occurred due to internet issue, in order to help you to establish a better connection to Siege servers and possibly ... Read more

Hey sickdrawn,

Thanks for reaching out and I am sorry to hear about the issue you've been dealing with.

I can confirm that this has been passed along to our development team for further review.

Please make sure not to leave any ongoing games, as the sanction could be triggered once the game that was left has finished.

Additionally, if you do happen to encounter disconnections on frequent basis, try completing steps outlined in the following article, as it will allow you to establish better connection to game servers.

Should yo... Read more

Hey xRailYourAnusx,

Thank you for reaching out to us, welcome to forums and I am sorry to hear about the issue you ran into with Rainbow Six: Siege.

I can confirm that it has been a little tricky for us to reproduce the issue, therefore do you possibly have video footage of this, or alternatively, could advise us the exact steps you took beforehand, that would allow us to reproduce this bug on consistent basis?

Let us know!

Hey HujMund,

I've replied to you in the following thread, therefore have a look when you get a chance!

Hey HujMund,

Thanks for reaching out to us.

I do appreciate that the original thread creator stated that connectivity is not the issue, however in order to resolve this, we strongly advise to try completing steps outlined in the following article.

If issue remains, keep us informed and we will look into it further!

Originally Posted by Yo.GetClapped
Is there anyway that I could change the license? When I first launched the game I accidently put in an E-mail that was not mine. (I thought it was) and now when I go to launch the game it gives me multiple errors.

Hey Yo.GetClapped, thanks for reaching out and welcome to forums!

If you have by accident linked your Rainbow Six: Siege copy of the game to the wrong account, we can look at possibly transferring it over to another account for you.

To do this, we will need you to reach out to us via one of the following channels:

1. ... Read more

Hey PH.ratbu,

Thanks for reaching out and welcome to forums!

If verification is not available within Epic, please install the game files in Uplay. If you need to verify the files after installation, you can do this via the following:-

- In Uplay, click on Games tab at the top of the window
- On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
- Click on this arrow to make a drop-down menu appear, then click on Verify files

When this has been completed, try launching the game again.

Hey Chevalier_dEon,

Thanks for reaching out, welcome to forums and I'm sorry to hear about the issue you ran into.

I've looked up at your account and can see that there was a window of delay, however credits have been delivered to your account .

Should you need any further assistance, let us know!

Hey jsven007,

Thanks for reaching out to us and I'm sorry to hear about the issue you ran into.

In order to resolve this, please try running Uplay as an administrator. to do this, go to the following location:

1. C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher
2. Right click Uplay.exe
3. Select properties
4. Switch to the compatibility tab and tick run this program as an administrator.
5. Click Apply and then OK

Should issue remain, let us know!

Hey milkoncheese,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you've been dealing with.

Have you had a chance yet to complete steps outlined in the following article? If you haven't, give these a go and should issue persist, let us know!

Hey guys!

Rogue.272 and SN.Missile - thanks for sharing steps that have helped you!

THEWEB2006 - just to double-check, did you have a chance to give these steps a go yet?

Hey Alligatorrr05,

Thanks for reaching out to us, welcome to forums and I am sorry to hear about the issue you've been experiencing.

To find more information on the latest update, have a look at the following website.

As for the sound issue, I can confirm that we're having a few sound issues however this does not appear to be anything similar to other reports, therefore is there any possibility you could provide us with video footage showing it?

Hey Loading_Mox,

Thanks for reaching out and welcome to forums!

I've looked up at your account however do not see any suspension active. Could you possibly clarify whether you've been referring to some temporary suspension or abandonment penalty? Also, can you provide a little more detail on this and we will be happy to help!

Originally Posted by Woah_2005
i havent changed it since i made the account was made. every name i pick is invalid even if it is random letters and numbers that nobody else would choose

Hey there Woah_2005, sincere apologies about the delayed response.

I've reviewed your account and can see that changes have been made relatively recently so it seems that your issue no longer persist .

Orig...

Read more

Hey Roadie.,

Thanks for reaching out to us, welcome to forums and I am sorry to hear about the issue you and everyone in that game encountered.

So that we could review this a little more in detail, could you possibly advise us the following:

1. What platform are you playing on?
2. What server are you connected to?

I have reviewed our records and can see that we had a degradation around the time of your contact, which may have been possibly the reason for this to happen.

Hey Toby_chubbs,

Thanks for reaching out and welcome to forums!

In order for us to review your ban appeal, we will need to ask you to create a support ticket, however as you've done it already, we will just ask you to be patient and once your case is reviewed, we will get back to you shortly.

Thank you for your patience and anything in relation to the ban will be discussed via ticket.

Should you happen to have any other questions, let us know!