Ubi-Karl

Originally Posted by Solaris90
Same Issue here... this really is a showstopper!!
Should be patched asap!

Thanks for your input Solaris90, we will do our best!

Originally Posted by ZeoN_MAVRISE
i play on the south east asia server.
it happens regularly.
yesterday , it happened in the ban phase of ranked i got banned because my teammates cancelled the match; this was the first time it happened in the beginning of the match, but in other situations, it occurs in the middle i would have to close the game and reopen in order to rejoin the match.
the error message came with the code
2-0x0000c015

Thanks for your response there.

In this particular instance, we have a dedicated article for the error code you're receiving, therefore taking into consideration that you have solid internet, try completing steps outlined... Read more

Hey Ace_ichris-6,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Just to double-check that I understand this correctly - by saying endless queue, do you mean that whenever you're searching for online match, you never managed to connect? Also, do you happen to receive any error messages at all?

Let us know and we will be happy to look into it for you!

Hey DzikMaciek,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

Just to double-check, are you able to re-send the image you've attempted to upload? You can do this by using one of the image sharing websites and sending us the link over.

Hey clarkkent94,

Thanks for the update and I'm glad to hear you managed to resolve it .

Should there be anything we can help you with in the future, do not hesitate and reach out at any time!

Originally Posted by Tacozez
I’m gonna try to set it to another key and the cause of this “bug” doesn’t seem to stem from anything I’ve noticed, I was playing t-hunt with a friend they died spectated me and also saw this “bug” happening too.

Thanks for your swift response there and keep us updated.

Do you possibly know whether your friend has been experiencing anything similar in that game or just in general?

Hey Tacozez,

Thank you for reaching out to us, welcome to forums and I am sorry to hear about the issue you've been dealing with.

Just to double-check, have you tried changing the ADS button to something else, let's say keyboard button, to see if issue remains?

Also, you said that issue only happens at times, therefore have you possibly noticed anything in particular that may have an effect to this?

Originally Posted by tehPwnishr
The propability, that everytime I wanna play online, I join an empty server by accident is close to 0.
But every time I try to play online it says "starting server". Maybe that is part of the problem?
When playing solo I CAN blend in other drivers, so that tells me there is a connection to some part of the servers.

If it helps: Initially I had epic game store installed, but when opening the game I needed the UPLAY client as well. Since I dont own any other games on UPLAY, I installed it the first time. From then on I deinstalled epic again and now I use Uplay. Could that be a problem?
Edit: Re-Downloading the game did not fix the problem.

Most of the Connection steps are too technical for me....

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Hey Wojtech5000,

Thank you for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Would you be able to advise us whether you happen to receive any error messages at all? Also, does this tend to happen all the time or did you notice anything in particular that you might be doing in-game that causes the crash to occur?

The more details you can provide on this, the better. Alternatively, video footage showing the crash is very good too .

Hey DarknAce,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

First and foremost, could you advise us what is the error message that you receive when this occurs? Also, have you noticed anything in particular that may be causing it? Additionally, what happens if you make more that just a few modifications? Does it still crash or not? Reason I'm asking is because this information can really help us if we need to reproduce the issue, therefore the more details you can provide, the better.

Let us know!

Hey Mashdon,

Thanks for reaching out and bringing this to our attention.

After reviewing the information you've provided, I can now confirm that details have been passed along to our game team, who will investigate the issue further.

If there will be any additional information that we might need, we will let you know.

In the meantime, I do apologise about the inconvenience this may cause and am thankful for your patience whilst we're looking at it.

Should you have any questions, let us know!

Hey SkyLick,

Thank you for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Just to double-check, I can see that you've stated you tried launching the game with Admin rights, however to make sure you did this correctly, have you tried going to your game files, locating RainbowSix_Vulkan.exe and then launching it with Administrator rights, to see if issue remains?

If you have, yet issue remains, let us know and we will look into it further for you!

Hey htimh,

Thanks for reaching out and welcome to forums!

I see you managed to get this resolved, therefore I'm glad to hear that.

Hope you have a good game-time and should there be anything we can help you with in the future, do not hesitate and reach out at any time!

Hey aari2000,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

Is there any possibility you could provide us with video footage of this? Also, can you clarify what access you got?

Hey PotKettleBlack.,

Thanks for reaching out to us!

I appreciate your concern regarding this, however as long as your PC or mobile device isn't compromised, having 2-FA feature will certainly prevent anyone from logging in to your account.

If however we do have a scenario where account has been hacked and cheated on, this will be looked at and evaluated appropriately when in process of ban appeal however I would be unable to discuss this in detail.

In regards to the other players you've mentioned, regrettably we also would be unable to discuss someone else's suspension however these things are always being carefully looked at and assessed before making the decision.

Should you have any other questions, let us know!

Hey nono35420,

Thank you for reaching out to us!

Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

Alternatively, if you prefer to contact us in your native language, you can either visit our French Forums or you can go to our su... Read more

Originally Posted by HicksFamily6ix
Thank you for your quick response.

As it turns out, one who purchases "RSS: UE" would, in fact, need to have the XBOX multiplayer online pass in order to simply play this game.

Whether that is the doing of Ubisoft or Microsoft/XBOX is moot at this point. The overarching reality is, it is stupid and counterproductive to force me (and others like me) to ONLY be able to play online. I recently purchased Ghost Recon: Breakpoint Ultimate Edition and this does NOT force the multiplayer only issue. SIDE NOTE: I would advise you, Ubisoft, NOT to EVER force that issue either. It's dumb. If I want to play online/multiplayer, THAT SHOULD BE MY CHOICE. Just like it should be my choice if I want to play solo/single campaigns against A...

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Originally Posted by EpicGamese2457
Thank you very much!

No worries at all .

Hope you good game-time and should you require assistance in the future, do not hesitate and reach out at any time!

Originally Posted by BadSpider1
I played on this account multiple times lmao

When you launched your game for the very first time, you were asked to permanently link it to one of the Ubisoft accounts.

If you're unable to locate the account you have it linked to, we will be happy to look into this for you, however as it will involve discussing your account related details, we will need to ask you to reach out to us via one of the following channels:

1. ... Read more

Hey Acroklisi,

Thanks for reaching out to us and welcome to forums!

Please note that whatever concerns your content being transferred from one platform to another - this isn't something we're able to do at this moment in time and therefore I do apologise if this may not be the outcome you might have been expecting.

Should you have any other queries, let us know!