Ubi-Karl

Originally Posted by King0fFarHarbor
Thank you, this helped solve the problem I've been having since the start of this month

Hey King0fFarHarbor,

Thanks for the update and I'm glad to hear it helped!

Hey GuerreroUltimo,

Thank you for reaching out to us and I am sorry to hear about the issues you and your teammates were dealing with.

In regards to queuing up and receiving a message to rejoin ongoing Ranked game, I can confirm that we received a number of player reports for this and issue has been forwarded to our game team for further investigation.

In regards to your party being split when in squad, just to double-check, you've stated that issue happens every time matchmaking is started, however based on your description, this issue didn't happen initially when you guys teamed up? If that is the case indeed, would you be able to advise us the exact steps you take prior to it?

Let us know!

Originally Posted by JLN.-
Yes, I have my graphics drivers up to date which is version 20.5.1 right now.

Hey JLN.-,

Thanks for your response there.

Just to double-check so that I understand this correctly - you launch R6: Siege or Hyper Scape and every single time you get 24 FPS however after restarting your PC you then have normal FPS, is that right? Also, could you clarify as to when did this start happening since? Was it possibly after the latest update? Let us know!

Originally Posted by ISlurpz...

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Hey lamhamjam,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

The temporary suspension on your account is a security measure put in place to prevent fraud attempts.

We do not have a way to remove it at this time and would advise waiting 20 - 60 minutes before logging in again, as every attempt while the account is suspended will extend the lockout.

If you still can't login after 1 hours please try again in 24 hours. In the unlikely event the lockout has not expired after this time, please contact us via one of the following channels and we will review this:

1. ... Read more

Hey sqrungle,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

In regards to Uplay PC client, try launching it with Administrator rights (if you haven't already) to see if it opens up.

If that doesn't help, try whitelisting both Uplay PC and Rainbow Six: Siege clients from your Antivirus.

As a last resort, if you do happen to have BitDefender, try disabling 'Protection Shield', but only during the time you want to play the game.

Keep us updated and should you have any questions, let us know!

Hey jossedepro,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

In order to resolve this, try whitelisting Rainbow Six: Siege Uplay PC client from your Antivirus and see whether problem persists.

As for the file corruption, if it ever happens again, just as ISlurpz suggested, try verifying your game files instead, as this should save you a lot of time .

Should you have any questions, let us know!

Hey Mil0.420,

Thanks for reaching out to us and I am sorry to hear about the delay in getting back to you.

I have forwarded your ticket to one of our regional teams, therefore please be patient and as soon as it's reviewed, you will hear back from us right away, therefore keep an eye on your emails.

Should you happen to have any other questions, let us know!

Hey babyAerw,

Thanks for reaching out to us and welcome to forums!

We're happy to review your ban appeal however this isn't something that we can discuss in public and would instead have to take place in private, however I had a look and can see that you have created a ticket for this matter, therefore I have forwarded it to one of our teams and you will hear back from us as soon possible, therefore keep an eye on your emails!

Should there be any other questions you have, let us know .

Originally Posted by xcel30
Sorry to disappoint but still happening. Also i'm not really sure what you meant with me joiining game in progress being unatural as that is completely on the server side of things i have no control of. Well this time it was indeed in a match that i joined at the start just like any other

Thanks for the update and I'm sorry to hear that issue persists.

So that I would understand this correctly, in regards to the lag, does this happen in every single game you have? Also, did you try to track your ping in the scoreboard to see if it spikes up, or does it stay high all the time?

Originally Posted by xcel30
I played around 5 matches yesterday and this was one of them, so it's completely random when this issue happens. My ping doesn't really spike up an unusual amount ( suddendly going 400 and back if that was your question), it's for the entire match and for everyone on it as once again you can see people going crazy mentioning servers issues on chat

Thank you for your swift response there.

Based on the information you've provided, this does seem like either server attack or exploit usage, since issue doesn't happen in every single game.

If you ever encounter similar activity again, can you please reach out to us via one of the followi... Read more

Originally Posted by intelntl
Today I reached the maximum: 80 ms. This is ridiculous, I used to play with 35 ms....

Hey intelntl!

Thanks for the update and I am sorry to hear about this.

I have reviewed your ticket and can confirm that there was an update sent a moment ago, therefore have a look when you get a chance and keep us updated.

Originally Posted by BlackPhoeniX..
And today I saw the maximum value 90 ping too.. I was getting 45... I am waiting...

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Originally Posted by BlackPhoeniX..
Thank you for answered. Yes, I did what I can do to find my problem and sent you. I am looking forward to fix the issue, I hope you fix as soon as possible. Because I am waiting almost since 2 months. Have a nice job. Thanks again.

No worries at all there, we will do our best to get this resolved for you.

Hey Jokisho,

Thanks for reaching out to us and I am sorry to hear about what happened.

I can see that you've submitted a ticket for this, therefore in order for us to review your ban appeal, any discussion in regards to the suspension itself will take place via ticket as we do not discuss these individual matters in public.

I have sent you verification email a moment ago, therefore when you get a chance, check your email inbox and click the verification link inside. Once that's done, let us know via ticket and we will proceed with your appeal.

Should you have any questions in the meantime, let us know!

Hey MajinBuusBoobs,

Thanks for reaching out to us.

I have reviewed your ticket and can see what you're referring to.

Regrettably as the appeal was denied, our Support team is unable to assist you any further with this.

If you do however have a strong case and firmly believe there was a mistake somewhere, you might have some luck contacting BattlEye, however I do not want to set any expectation for this.

Hey White_Mask,

Thanks for reaching out and I am sorry to hear about this.

If you have already completed all of the steps mentioned in the following article, yet issue persists, please note that this is something that is currently under investigation by our game team.

I can only apologise about the inconvenience and thank you for your patience whilst this is being looked at.

Should we have any updates coming up, details will be posted here, in our official forums, therefore keep an eye!

Hey guys,

If appeal has been denied, our Support is unable to provide you any further with it, however I am happy to pass your feedback along.

If you do believe that there has been a mistake somewhere along the line, you can try contacting BattlEye, to see whether there's anything that they can help you with, however I do not want to set any expectation for this.

Originally Posted by LyfizMine
That's the issue man. Instead of getting a response like "we are looking into the game and everyone invloved in the ddos."

Instead I get pretty much a **** me in the face from a ubi rep.
3 abandons. ALL due to DDOS went fro. Gold 1 to gold 3 in 1 day. Sad.

Hey LyfizMine,

If you ever encounter suspicious activity such as DDoS for example, we will need you to provide us with the following information:

1. When did this happen (exact time if possible)
2. Name of the player responsible for the DDoS
3. Any video link is useful

Once provided, we will forward the details over to our game team who wil... Read more

Hey Kayron_16,

Thank you for reaching out to us and I am more than happy to answer the questions you have:

1. The answer to this is yes. We're actively addressing the issue and we are providing updates on the top issues and community concerns, where this is one is in fact one of them, so to find more details, have a look at the following article. In regards to the numbers and how many accounts were banned, this isn't something that I would be able to disclose, regrettably.

2. When it comes down to reporting players who a... Read more

Hey MrXBlade,

Thank you for reaching out, welcome to forums and I am sorry to hear about what happened.

I reviewed your account and we're more than happy to look into this for you, however before we're able to proceed, we will first need you to reach out to us via one of the following channels, as we would be unable to discuss the outcome of the appeal via forums:

1. Support website by creating a ticket
2. ... Read more

Originally Posted by jzi3m
So my dad, sister and I just wanted to play together, but for my dad there where no Server. My sister can normally conect, but my dad doesn´t even see the server. Can anybody help me?

Hey jzi3m,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Just to double-check, have you possibly tried to ask your dad to create server instead, and see if it appears on your list? Also, to double-check, are you all connected through the same WiFi and do you all have the same access? Let us know!