Ubi-Karl

Hey Roadie.,

Thanks for reaching out to us, welcome to forums and I am sorry to hear about the issue you and everyone in that game encountered.

So that we could review this a little more in detail, could you possibly advise us the following:

1. What platform are you playing on?
2. What server are you connected to?

I have reviewed our records and can see that we had a degradation around the time of your contact, which may have been possibly the reason for this to happen.

Hey Shineeeeeuh,

Thank you for reaching out to us and I am sorry to hear about the issue you ran into.

Could you try verifying your game files, and let us know if issue remains.

If it does, could you clarify whether this happens all the time or just occasionally? If it happens occasionally, did you notice anything in particular that may be causing the crash?

Hey Crumble_Z,

Thank you for reaching out to us and bringing this up.

This is quite interesting fine you have here. I assume this issue doesn't occur after you fully shut down your system, is that right? Also, does Trackmania still fail to connect after you wake up the PC from sleep mode and disable/re-enable your internet connection?

Hey DuxLike!

Thanks for reaching out to us.

Have you tried claiming Trackmania through the following website? Once completed, you should be able to access the free version of the game .

Hey Shakunet,

Thank you for sharing this!

I do hope whoever is having FPS issue whilst using controller will find your steps useful .

Originally Posted by Whitestar127
I disabled it but my fps is still very low.
I also updated to the latest Nvidia drivers but still very low fps.

Thanks

Hey Whitestar127,

Thanks for keeping us up to date and I am sorry to hear you're experiencing this issue too.

Just for testing purposes, have you also tried unplugging controller at the same time, to see if issue remains?

Hey everyone!

Thanks for reaching out and bringing this up.

Based on the information that has been provided so far, it seems that everyone is having issues in offline mode only. Some players have FPS issues whilst using controller, and others seem to be having problems despite not using controller at all.

Before this gets forwarded, I would like to ask you to try completing steps outlined in the following article, and let us know whether issue persists.

Hey VilzuX97,

Thanks for reaching out and I am sorry to hear about this.

It appears that there are a number of players who are experiencing this and therefore it has been forwarded to our game team for further investigation.

For the time being, can I ask you to visit our support website and submit a ticket by providing the ... Read more

Hey guys,

Thank you for reaching out to us and welcome to forums!

In regards to the crash issue - could you advise what is the exact error message you receive?

As for the performance drop, try completing steps outlined in the following article, and let us know whether you notice any improvement!

Hey mavericklty,

Thank you for reaching out to us and I am sorry to hear about your suspension.

If you would like to appeal the ban, you can do so by visiting our support website and submitting a ticket.

Once that's done, let us know and we will have a look!

Hey dvdsha11!

Thank you for reaching out to us and I am sorry to hear about the issue you're dealing with.

As it stands, I can confirm that our servers are running as intended, therefore in order to troubleshoot this, try completing steps outlined in the following article, and let us know if issue persists.

Hey DWH.LaZy,

Thank you for reaching out to us and I am sorry to hear about the experience you've had so far.

Based on the time of your contact, I can confirm that we did not have a single degradation nor outage, and servers were running as intended.
If you have experienced this on multiple occasions, then there must be connectivity issue somewhere along the way.

In order to improve your connection to game servers, try completing steps outlined in the following article, and let us know whether issue persists.

Hey GymCarr,

Thanks for reaching out to us and welcome to forums!

To correct this situation, I recommend the following troubleshooting steps:

Please, navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Do note, that the Uplay client must be fully shut down at this point and not running in the background.
Open the cache folder and move the "ownership" folder to a safe location.
Once you have backed up that folder, delete the "cache" folder.
After deleting the cache folder, please verify the game files within Epic:
- Open Epic
- Navigate to the game in your Library and click the cog icon.
-click the Verify button once the drop down menu appears.
- After verification, the launch option ap... Read more

Hey dvdsha11!

I have replied to you in the following thread .

Hey Ela_For_Lyf,

Thank you for reaching out to us and I am sorry to hear about this.

I can confirm that our servers were running as intended, and no degradation occurred anytime recently.

I can fully appreciate that your internet service is working fine and you are able to access other things, however there may be a hiccup when contacting Rainbow Six: Siege servers, and therefore in order to improve that connection, try completing steps outlined in the following article, and let us know whether issue persists.

Hey Hrac_online,

Thanks for reaching out to us.

If you wish to contact us directly and send details of the player you wish to report, you're more than welcome to do so via following channels:

1. Support website by creating a ticket
2. ... Read more

Hey Tr3ble_,

Thank you for reaching out to us and I am sorry to hear about the issue you're dealing with.

Just to double-check, have you tried completing steps outlined in the following article?

If you have completed them all, yet issue persists, let us know.

Hey Wakizashi14,

Thank you for reaching out to us and I am sorry to hear about the issue you're having with credits.

Correct me if I'm wrong, but I understand that you have purchased credits that were not delivered. If that is the case, please have a look at steps outlined in the following article, and we will be happy to assist you!

Originally Posted by Zhen--
Yes, but how many days until i can change it next?

Hey Zhen--,

Your last username update was on 23rd of April so on 23rd of May you will be able to make a change.

Hey EliDellMan,

Thanks for reaching out to us.

As it stands, your username can only be changed every 30 days, and your last update took place on April 15th, therefore you will have to wait a little for that.

For more details about username changes and how you can change it yourself, have a look at the following article.