[2020] Error code 3-0x0001000B

Please refer to this thread for a list of known and reported issues.

We also have an official troubleshooting page that may be of help here: https://support.ubi.com/en-US/FAQ/9/...0000000enwOCAQ

Yes. PC and PS4 are still in maintenance for a bit longer. X1 is online for all closed beta participants. Open beta is still postponed on all platforms.

You can keep up to date on things on this thread: http://forums.ubi.com/showthread.php...ted-2-15PM-EST

Hey all, if you are experiencing this error outside of a scheduled maintenance time or service outage, please try connection troubleshooting (PC, PS4, Xbox). If you are still getting this error, please create a ticket at support with a screenshot of your forwarded ports.

Originally Posted by SpecialVeggie
This only happens when i'm at my friends house and he turns on siege. It's really annoying because i can't play any siege

If you're both trying to play, make sure he has UPNP enabled in his router settings so you both get a unique IP address

Hey HereticACaprico!

Sorry to hear that you have been getting this error code. I understand that you have done Port Forwarding as well as other troubleshooting steps, this is appreciated. We ask that you now create a support ticket and include an image of your Port Forwarding as well as your system files. Steps on how to get these can be found from the link below:

https://support.ubi.com/en-GB/faqs/0...Dxdiag-MSinfo/

Thank you.

Hey mAgic.24K!

Sorry to hear that you are getting this error. We ask that you complete our connectivity troubleshooting guide in order to try and get this resolved.

If the issue is still happening please create a support ticket so we can look into this further for you.

Originally Posted by Kimaenoii
same for me..

Have you had a chance to reach out to Ubisoft Support to get this error looked at?

Originally Posted by GER_Chuckie
Hello together,

im experiencing issues with the game since yesterday evening. Inviting a Friend into a Squad only worked once. Now im getting the named error all the Time.
Is there any Fix for that in sight? I did the Troubleshooting guide already and installed the whole game new nothing seems to work.

Thanks in advance,
Chuckie

Hey there Chuckie!

Have you reached out to Ubisoft Support? They can look into this issue for you.

Hey there, thanks for reaching out.

I'm sorry that you are having this issue, and I appreciate the fact that you have tried some troubleshooting beforehand. If you have performed everything in here, can you please get in touch with us via DM or a Support ticket? We would need to see a screenshot of your port forwarding settings so we can assist further, but we wouldn't want you posting thsi information publicly!

Thank you for reporting these issues to us.

Just to confirm, what ISP are you guys on? Is it all the same for you and your friends who are also seeing this?

Originally Posted by ArsenDeath
Some are different some are the same, more and more of them are getting back access but unfortunately for me still the same. This is the first time I have ever encountered this bizarre problem which I am very sure it is not a problem on my end. Is there like a reset switch somewhere to "reset" my connection with Ubisoft servers? Somehow feels like I have been denied access, my pc and internet works fine with Apex Legends, PUBG and CSGO. It's getting really annoying for this problem to extend through the whole weekend when only during this time most of us have the time to enjoy your product.

Thanks for getting back to us.

There's no way of resetting the connection, however we can always do the best we can to give advice to improve your connection. I am unaware of any connectivity issues on our side that could be causing this, so it may be best to start with standard connectivity troubleshooting.

We have an FAQ here with some steps that may help: https://support.ubi.com/en-GB/faqs/000023138/

Originally Posted by NameLess0024
nope, servers are still unreachable, I even updated the game but still can't connect

Considering you're still experiencing issues, I recommend we now move to a more personalised support option.

Please create a support case on our website with the following added:

- An image of your port forwarding configuration
- An MsInfo & DxDiag report: https://support.ubi.com/en-GB/faqs/000026442/

This FAQ explains how to submit the requested files to us: https://support.ubi.com/en-GB/faqs/000025876/

We will then take the time to review everything, and see if we can determine why this is still happening.

Ah OK, well we are always here if you need anything!

All the best!

Originally Posted by tranbix94
Hello,

I'm posting this message in this forum since the support in China keep answering me thanks to check our tutorial about connectivity despite all my answers.
Me and 3 friends can't access rainbow six server from China since 3 weeks !! The only way to connect is actually to use a VPN on our routeur.
We are all located in different cities and therefore its seems really improbable that the issue come from all of us.
Furthermore, a quick look over that forum show that this problem is recurrent from all SEA.

Would it be possible to have some official announcements from you about issues with SEA server and some updates about when you plan to fix it ?
I wish to add that I open all the ports mentioned in your troubleshot activate the UPNP and set up my routeur with direct PPPOE using a wire cable (NAT2)

Thanks to keep us update as it has been 3 weeks that we are playing mostly other games due to the fact that we can't simply connect to R6 servers.
(not answering thanks to check our tutorials)

BR,

Tranbi.

Hey Tranbi, thanks for getting in touch!

We have not been able to find any connectivity issues on our side and we have not made any changes, so we would need to start with standard connectivity troubleshooting.

- Did this issue seem to start after an update?
- Are your friends receiving the same error?
- Is your NAT type red or green when you click on the Settings cog wheel at the top-right corner?

Thank you!

Originally Posted by tranbix94
Hi Raziel,

This issue did not occur after an update.(it start to occur end of last month)
My friends has the exact same error message.
I'm on PS4 sorry I forgot to mention it earlier and so I can't find the wheel you're talking about. Nevertheless, all other games work pretty fine and my nat type is 2.

Thanks,

BR,

Tranbi.

Hey Tranbi, thanks for getting back in touch!

Are you and your friends with the same internet provider? If so, what is the same of this provider?

Considering a VPN works fine, that tells us it is a home network issue, so I'm trying to determine specifically what may be the cause.

We have an FAQ here with steps that are worth trying: https://support.ubi.com/en-GB/faqs/000024362/

Hey dannyel819,

Are you also on PS4? What internet provider are you using?

Hey there,

Can you try the steps below and let me know if it resolves your issue?

1) Open the Network and Sharing Center by right clicking on the network icon on your Windows 10 desktop and then select Open Network and Sharing Center.

2) Right click on the network adapter you are looking to change and then select Properties.

3) Uncheck the box for Internet Protocol Version (TCP/IPv6) and then click OK.

Pleased to see you're back up and running as your should be

Hey there bbibbios!

I'm sorry that you are unable to connect. Can you please run through this FAQ to try to resolve?

It will ensure a stable connection to the servers. If the issue persists after this, please get back in touch via a ticket, and be sure to include a screenshot of your port forwarding settings!

- Spud

Sorry to hear that folks.

Just to confirm, are you still experiencing connection issues?

Hello G7.Hibiki! I am sorry to hear that you are encountering this error in Rainbow Six Siege. This is a standard connectivity error, for which I'd like to recommend some connectivity troubleshooting in the first instance.

Would you mind confirming for me the platform it is that you play on?

Hello everyone,

If encountering the error "3-0x0001000B", this indicates that you are experiencing difficulties with connecting to the Rainbow Six Siege servers.

For such an issue, in the first instance, we would recommend completing the appropriate connectivity troubleshooting for your platform:

- PC

- PlayStation 4

- Xbox One

If issues persist afterward, please open a support case via our website and attach screenshots of your completed portforwarding and (if on console) the results of your console internet connection test.

Hey there Efosamark, welcome to the Ubisoft Forums!

Can you please confirm for me which platform you are playing on, what steps you've taken so far to troubleshoot the issues you are experiencing, and if you noticed these issues starting after a particular date or game update?

I do completely understand your frustration, dePhantomremix, and I will do everything I can to assist you with this error and work with you to try to find a resolution.

To be able to move forward in my investigation, however, I will need to ask that you - as with all players who ever find themselves in your position - complete the troubleshooting I have recommended, and provide me with the resources and files I need next to take a closer look into things. Without this troubleshooting having been done and the additional information I've requested, I'm limited in what I can recommend that is specific to your situation.

You may be able to play other games or connect to other services, but if there is an issue with your network and / or your communication to our servers specifically, it is likely that your ability to play Rainbow Six Siege will be impacted. The troubleshooting we recommend is to address this possibility, and many others.

I hope that this makes sense. I'll be happy to assist you further once I have confirmation that you have performed the recommended steps, and I have received the further information requested via a support case on our website. Please leave your case reference in this thread for me to take a look at.

Hey Raifu.!

Thanks for reaching out and I'm sorry to hear about this issue you're dealing with.

In order to improve your connection to our servers, I would like to ask you to complete steps outlined in the following article.

Should your problem persist, please let us know and we will be happy to look into it further.

Hey fEL1X97,

Thank you for reaching out to us and I am sorry to hear about this.

Just to clarify, are you possibly receiving error code 3-0x0001000B? If so, not sure whether you've tried already, but there's a dedicated article regarding the issue, therefore try completing steps suggested and let us know whether your issue persists.

Moving this thread to Support for better visibility.

Hey folks,

Can you confirm the platform you're both playing on?

Moving this to Player Support! Are you still having issues?

Hi bibo_XENZIA,

As mentioned above, is this still occurring?

If so, what platform are you playing the game on?

This error is quite generic and essentially means that you've lost connection to the R6 servers.

If the issue remains and there is no current outage, please follow this support article: https://support.ubisoft.com/en-GB/faqs/000027319

Moving this to Player Support!

Hello there! There was some degradation with Siege around the time of these posts. It has since been resolved. Can you both please let me know if you're still having trouble connecting in the game? Thank you!

Hi Lt_Dans_Legs! I'm sorry to hear that you're receiving this error after the latest update in Rainbow Six Siege. My first suggestion would be to verify the game's files in Uplay. Doing so will ensure that all the required game files are installed correctly. Then, if you're still receiving this error, please complete the steps in our connectivity troubleshooting guide for Siege. This will ensure your connection to the game's online services is optimized.

Our team at support.ubi.com would be glad to provide more specialized assistance if needed!

Hey Mountain-BSB! I'm sorry to hear that you're receiving this error code in Rainbow Six Siege. For starters, please try verifying the files for Siege in Uplay. Then, complete the steps in this connectivity guide if this error persists. This will ensure that your connection to the game's online services is optimized.

If you do not notice any improvements after completing those steps, please upload a screenshot of your port forwarding configuration to our team at support.ubi.com. Thank you!

Hi Operators!
If you're experiencing issues with connecting to the game servers, c an you please go through the steps listed here (Especially the part about port forwarding)
If you still have the same problem after this, can you please let us know.

Hi GGBro.CBx!
If you're still having issues connecting to the game servers, can you please let us know the platform you are playing on, as well as any specific error messages/codes you are getting.

@ Casual-boi - Are you still experiencing issues with connecting to the servers?

Hey Mikkel2580,

Are you still experiencing connection issues in game?

Hey folks,

Can you confirm if this issue is still persistent?

What platform are you both playing the game on?

Thanks for the continued updates on this, folks.

Apologies for any inconvenience caused while we look into this.

Hey lasse311,

Sorry to hear that!

Can you confirm the platform you're playing on?

Thanks for the continued updates on this, folks.

Apologies for any inconvenience while we look into this!

Glad to see this issue is resolved!

Please let me know if you're still unable to connect.

Hey Stroke, what kind of connection issues specifically? DC's, unable to connect, or something else?

Originally Posted by PPStroke
When I first open up siege, it shows "connecting to rainbow six siege server" for about 3 minutes, then displays error "3-0x0001000B".





hope this is enough.

Which datacenter are you connecting to?

Hello everyone, I've merged these threads together to keep all these reports in one place as there have been quite a few over the last few years.

This error code 3-0x0001000B means there is a problem with our servers. Usually you will see this while there is a outage, degradation or maintenance.

To check on our server status please use this link -
https://rainbow6.ubisoft.com/status/

If this is not the case, please try the following Siege connectivity steps for us, including port forwarding on your router to ensure you have the best chance of connecting to our servers -
PC connectivity - https://ubi.li/YPwnl
XB1 connectivity - https://ubi.li/dy5LX
PS4 connectivty - https://ubi.li/12soI

If you are still having issues after following all of our connectivity steps, can we ask you the following questions -

- When did you notice this first started affecting you?
- What region do you live in?
- What is you IP address if you know it?
- Who is your internet service provider?
- Are you using wired ethernet or WIFI?
- What kind of router do you use - make/model/serial no.?

Answering these questions will help us pin point any problems and where they are happening, then we can better report these incidents when a lot of players come through to us via this thread.

Please make sure to post this information, in this new thread we have created, here -
https://forums.ubisoft.com/showthrea...000B-Post-here!

Thank you!

Hi there! Sorry to hear about this 3-0x0001000B error code when opening your game. This is an error regarding the connection to the Ubisoft servers so I would like to suggest completing the troubleshooting guide here. I see you mention already restarting and resetting your router so you can feel free to skip over the steps asking to reset your network hardware again. The guide will provide instructions to enable UPnP and forward ports for the game as well as trying a wired connection.

Please let us know how it goes!

Hi again fellow Havoc! Thanks for getting back in touch with an update. If you are playing on a shared network (such as on a military installation or school network) I can also recommend to try using a different DNS on your console. This can also help out if you are on a home network but tend to have others on the network gaming or streaming.

DNS stands for Domain Network Server and is pretty much a phonebook for the internet. Trying out a third party DNS such as Google's or Open DNS's can help determine if maybe your internet service provider's DNS isn't inclusive enough to accommodate the connection you need.

From the PlayStation home screen:

1. Navigate to Settings ► Network ► Set Up Internet Connection.
2. Select either Use Wi-Fi or Use a LAN Cable, depending on your setup.
3. Select Custom. (If you already have custom values for any of the settings below, feel free to use them instead of the automatic options. )
4. On the IP Address Settings screen, select Automatic.
5. On the DHCP Host Name screen, select Do Not Specify.
6. On the DNS Settings, select Manual.
7. Using the on-screen keyboard, set the Primary DNS: 8.8.8.8 and the Secondary DNS: 8.8.4.4. Note: This is provided by Google.
8. On the MTU Settings screen, select Automatic.
9. On the Proxy Server screen, select Do Not Use.
10. When given the option, select Test Internet Connection.

If you do not see any improvement please update this thread with any numeric error codes you may running into.

@HavocReaper31 Let us know either way and we'll be happy to assist you further as needed!

@HavocReaper31 To help with this error a bit further could you open a Support ticket next? You can link your Discussions post in your ticket description as well so an agent can pick up where this thread leaves off! If you run into any issues creating a ticket on the Help website please try out our guide here.

Hey @HavocReaper31, I'm sorry to see that you have issues logging into your Ubisoft account on the support website.

If the issue persists, you can still reach out to us through Twitter or Facebook where we can carry on with the steps once you have linked this thread