Ubi-Karl

Ubi-Karl



23 Apr

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @LamFungX, thanks for getting through to us and welcome to forums!

I've had a closer look and can see that you have got through to us indeed and as you've been informed about the outcome already, I am afraid that at this point, there is not much we're able to do.

I do not want to set any particular expectation, however if you are after any details regarding this, you can try contacting BattlEye : (https://www.battleye.com/support/)the anti-cheat system for R6 Siege, and se...

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Ban

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @bokumore, thanks for getting through to us and welcome to forums!

As it stands, you are only able to submit suspension appeal once and if it gets denied, we'd be unable to review the appeal for the second time. To add, when appeal gets reviewed, there is a number of criteria that is being looked into as it's a thorough and detailed process, therefore I am afraid that at this point, we'd be unable to provide you with any further assistance regarding the suspension, however should you happen to have any further queries or run into any other difficulties, you are more than welcome to get through to us at any time.


18 Apr

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Lrom94, thanks for getting through to us, welcome to forums and sorry to hear about the performance issue you've been dealing with whilst playing on Stadia.

After having a closer look, I can see that we've had similar instances being brought up, however this has seemingly occurred after having longer game sessions, where FPS was slowly degrading.

Can I ask if this was somewhat similar experience to you or does FPS drop to 1 almost immediately? Also, does this affect only some particular building or occurs if you enter any building?

Let us know and we will take it from there!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @BLOODBERG, thanks for getting through to us and sorry to hear about your missing rewards from sessions you've had with your friend.

The way it works is there will usually be an email sent to confirm your rewards have been granted to your account, which should be within 24 hours of a reward level being met. For more information regarding your reward progression, have a look ...

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @roadapathy, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with gifting the game to your friend(s).

If you have purchased game copy from Humble Bundle and you have been issued with Activation Key that is only active in certain regions, I am afraid it is not something we'd be able to assist you with and you would need to get through to their support and looking at gifting options as well as see if you're able to get Activation Key replacement which would have no regional restrictions in Argentina.

Apo...

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12 Apr

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @atributes16, thanks for getting through to us, welcome to forums and sorry to hear about the crash issue you ran into after reaching Dawn of Ragnarok.

I've had a closer look and wasn't able to identify any reports that would be within the nature that you've described, therefore after reviewing the communication you've had with our team so far and taken into account what's been mentioned, would I be able to check the following:

  1. Do you possibly happen to be using High Character Textures in-game by any chance?
  2. Do you recall what was the last thi...
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    Ubi-Karl on Support Forums - Thread - Direct

Hey @GrafficGibbon, thanks for getting through to us, welcome to forums and sorry to hear you are having issues with quest 'Crushed Dreams'.

After having a closer look, just as you stated, I can see that this issue has been seemingly addressed, however as you've stated you do still continue to experience it, so that we could re-open the investigation, may I kindly ask for the following:

  1. With the help of 'Share' button functionality, would you be able to record and upload video footage showing the bug?
  2. For reproduction purposes, could you also upload your save file (where issue is present) to cloud? To do this, just simply follow steps outlined in this ...
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    Ubi-Karl on Support Forums - Thread - Direct

Hey @UrbanDiamand, thanks for getting through to us and welcome to forums!

I've had a closer look at it however it does not appear that we have received any similar reports to this, therefore would I be able to kindly ask for the following:

  1. Can you record your in-game footage with 'Share' button functionality and upload video showing this?
  2. For reproduction purposes, may I also ask you to upload your save file (where issue is present) to cloud? To do so, just simply follow steps outlined in this ...
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    Ubi-Karl on Support Forums - Thread - Direct

Hey @aWastedMexican1, thanks for getting through to us, welcome to forums and sorry to hear about the freeze/crash issue you ran into with the game.

First and foremost, for troubleshooting purposes, if you haven't already, you can try the following:

  1. Make sure that your game is fully up to date
  2. Give the following ...
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    Ubi-Karl on Support Forums - Thread - Direct

Hey @Tanja061187, thanks for your response there.

I've had a closer look and can se that we had similar instances being reported by other players too, however re-linking Ubisoft and your 3rd party accounts (you should see yours by accessing account management website) seemed to have helped, so if you are willing to try this, get through to us directly (as it will involve discussing account related details...

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @F4TES1, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with upgrading farms in your Settlement.

I've had a closer look and can see that we have received contacts from other players who have ran into the exact same issue as yourself, therefore accordingly, it has been under on-going review since.

In order to aid the further investigation carried out by our development team, for reproduction purposes, could I ask you to upload your save file (where issue is present) to cloud? To do so, just simply follow s...

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @Farmaken, thanks for the update and sorry to hear that issue persists.

Just to get a better idea about this, may I double-check whether you've noticed any tendencies as far as crash is concerned, such as whether it occurs in any particular location, any particular action or is it completely random, as long as you have 'Ultra-High' settings on?

Let us know and we will take it from there!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @guest-7yM75l6I, thanks for getting through, welcome to forums and thanks for sharing the suggestion!

This particular matter appears to have been already addressed by our team and should no longer persist as long it's fully updated, however should anyone continue to be dealing with this, let us know and we will take it from there!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @GMS4EVERUNITED, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with equipping the armor.

As it stands, I can confirm that we have received a number of player contacts about this and after thorough review, this issue is set to be resolved with one of the future updates, however more information will be available at a closer time, therefore apologies about any inconvenience this may cause for the time being and if you do have any further queries or run into any other difficulties, feel free to reach out at ...

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @Lexx67x, thanks for getting through to us, welcome to forums and sorry to hear about the issue with Raid icon remaining on the map after completion.

Just to double-check, are you possibly referring to Sudwella Monastery? If it is the case indeed, I can confirm that we have received reports about this from other players too and there is an on-going review by our development team, therefore in order to aid further investigation, for reproduction purposes, would I be able to ask you to upload your save file (where issue is present) to cloud? It's fairly straightforward process and all the steps are outlined in this ...

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11 Apr

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Dan_McNobre, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with launching The Division 2.

Please do mind that your issue is quite different from what's been originally posted.

I've had a closer look at your account and in order to troubleshoot this, give the following steps a go first.

Should issue persist, we will need you to get through to us directly, therefore ...

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @MaryMk86, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with accessing Reda's shop.

First and foremost, for troubleshooting purposes, if you haven't already, you can try completing steps outlined in the following article, and see if issue persists.

Should the problem still be there, is there any chance you could share screenshot showing t...

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    Ubi-Karl on Support Forums - Thread - Direct

Hey guys! @camokazi123 @Redviper11

Thanks for getting through to us and sorry to hear about the difficulty you ran into with unlocking the core challenge 'City of Lights'.

I've had a closer look and can see that this has been brought up before and we have an on-going review by our development team, therefore in order to aid the invest...

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @Arlie4, thanks for your input there!

Although it does appear to be something that has been posted by one of our team's representatives, I appreciate your willingness to help here 🙂 .

Should you happen to have any queries yourself, feel free to reach out at any time!