Ubi-Karl

Originally Posted by gege417
bonjour,
demande en anglais:
Hello,
in the queen's quest to build the effel tower:
or find 'on holiday reading for the queen?
thanks in advance,
gégé417

I have tried to answer your query as I can see you posted this before in your earlier message however if I misunderstood your question, would you be able to kindly provide us with more details?

Let us know and we will take it from there.

Hey gege417, thanks for your repsonse!

I believe you are referring to holiday reading for the Queen and where to locate it.

If it is the case indeed, you want to get her a book called '50 Shades of Gravy', which is a reward from 'Tourist Lady' quest .

If however I misunderstood you or you need any further assistance, let us know and we will be happy to help!

Hey Stephen91921, thanks for reaching out and welcome to forums!

As it stands, I can confirm indeed that this particular issue is still being reviewed by our development team and we do not have any updates on this just yet, I am afraid.

As far as the MMR that you were supposed to earn, I understand you're asking whether it will be returned once it's all resolved (correct me if I'm wrong however) - at this moment in time, it's something we do not have any information on just yet. If however your query was in relation whether issue continues to persist then I can confirm that problem is still present however it does not seem to be affecting everyone.

Going forward, as soon as we will have any further information on the issue, details will be posted here, in our official forums, so keep an eye.

Our apologies for the inconvenience this is causing and thanks for bearing with us in the meantime.

Should you have any further quest... Read more

Hey RaidenSA, thanks for reaching out and I am sorry to hear about what happened.

Just to double-check, when you say you got kicked out of the game, do you mean you disconnected or did your game crash?

As far as server-status goes, I've had a closer look however we did not have any outages or degradations around the time of your contact.

In regards to temporary suspensions, I do appreciate this may not be the outcome you are anticipating however our team will be unable to review or overturn these as they're issued by the server-side, I'm afraid.

Hey A.n.d.r.y., thanks for getting in touch!

I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in your native language instead, can you visit our support website and submit a support ticket, where a member of our team will get back to you accordingly!

Hey the-real-skye, thanks for reaching out and apologies about the delayed response from our team.

Can I just double-check whether issue reoccurs to you after you've restarted the game?

If it does, could you either provide us with video footage or advise the exact steps you take prior to it?

Let us know and we will take it from there!

Hey Ferapaj, thanks for reaching out and apologies about the delayed response from our team.

Do you happen to be using any mods by any chance? Also, does this issue occur if you reach at a certain zoom level or does it not affect it?

Additionally, I can see you've attempted to attach some screenshot here however I am afraid we're unable to view it, therefore could you possibly upload it to any image sharing website and send the link over to us to have a look? Alternatively, if you're able to capture video footage of this, that would be very useful too!

Let us know and we will take it from there.

Hey guys, thanks for reaching out and apologies about the deleyed response from our team.

First and foremost, if you haven't already, give the following steps a go and see whether freezes persist.

If it does, is there any chance you could provide us with your system files (DxDiag + MsInfo)? In order to do this, have a look at our dedicated article.

K... Read more

Hey ZdenekDrizga, thanks for reaching out and apologies about the delayed response from our team.

I've had a closer look, however it does not appear that this issue has been brought up before, therefore for reproduction purposes, would I be able to ask for the following:

1. Video footage or screenshot showing the issue. You can then upload it to either video or image sharing website and send us over the link so we could take a look at it
2. Save file of your game in which you ran into this problem. It is normally by default located in %userprofile%\Documents\Anno 1800\accounts.

Once located, you can just simply upload it to any file sharing website and send the link over to us so that we could take a look at it.

Alternatively, you can submit a support ticket in our ... Read more

Thanks for your response there kimitoosky .

If you do have access to your save file where you ran into the Age of Exploration recipe issue, you can just simply use any online file sharing website where you could upload it and once that's done, you should be given a link (URL) that you can share with others, so that they could access the file you've uploaded.

I hope that makes sense. Nevertheless, if you do continue to run into difficulties with this, let us know!

Hey kimitoosky, thanks for reaching out, welcome to forums and sorry to hear about the issues you ran into.

1. In regards to not being able to proceed with Age of Exploration recipe, I can confirm that this has been brought up to our development team, however in order to aid us in further review and for reproduction purposes, is there any chance you could provide us with your save file? It's by default located in %userprofile%\Documents\Anno 1800\accounts

2. As far as losing your save goes, I am not exactly sure what led to it however if you do not have it saved in your save file folder then I am afraid we will be unable to restore the progress you've made on your save file you're referring to.

Should you have any further questions, let us know!

Hey QualityQvQ, thanks for reaching out and sincere apologies about the delayed response from our team.

As far as difficulty goes - it does not impact item rarity and there is no difference between the modes, however as far as expeditions go, harder ones will indeed carry greater rewards.

Hope this helps. Should you have any further questions, let us know!

Hey guys, thanks for reaching out and apologies about the delayed response from our team.

I can confirm that the filtered notifications counting towards maximum stored notifications issue has now been forwarded to our development team for further review.

If we will require any additional information on the matter, we will update the thread accordingly.

SirHarryPierce - in relation to deleting them, this appears to have been already brought up to our development team who managed to reproduce it our side and our team will continue to work on this.

Apologies for the inconvenience these issues may cause and thanks for bearing with us for the time being.

Hey xn-d, thanks for providing all the details on the matter and apologies about the delayed response from our team.

I can now confirm that this particular issue has been forwarded to our development team who will take a closer look at it.

We very much appreciate your communication and should we have any updates, details will be posted here, in our official forums, so keep an eye!

Hey TheTruth86, welcome to forums and apologies about the delayed response from our team.

First and foremost, is there any chance you could provide us with your save file?

It is normally by default located in %userprofile%\Documents\Anno 1800\accounts. Once located, you can just simply upload it to any file sharing website and send the link over to us so that we could take a look at it.

Alternatively, you can submit a support ticket in our website by logging in and selecting 'Contact Customer Support. You'll need to compress your file before uploading and once that's done, let us know!

By providing us with a save file, this will be very helpful going forward in case if our team needs to reproduce mentioned issues on our side.
... Read more

Hey gege417, thanks for getting in touch!

I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in your native language, you can either reach out to us via French forums or visit our ... Read more

So in order to make your file public, you need to:

1. Select the blue Share button in the top right-hand side of your chosen Google Drive file
2. Select > Advanced in the bottom right-hand side, select > Change
3. You’ll see a range of Link Sharing options
4. Choose > On - public on the web > Choose Save (This means anyone on the Internet can find and access your file - no sign-in required)
6. Make sure to copy your new updated URL before sharing it
7. Click Done

Once you do so, this will then allow us to review the document you've uploaded .

Keep us updated!

Quick update - issue was confirmed to be live therefore further investigation will take place for the time being.

Appreciate your effort towards making the gameplay experience better and as soon as we will have any further updates, details will be posted here, in our official forums, so keep an eye!

Quick update - with the information provided, issue was confirmed to be present.

Further investigation will take place for the time being.

Your effort Harry did not go unnoticed so as always - thanks for your communication .

Hope you have a lovely day and if you do run into any other issues or require assistance, feel free to reach out at any time!

Hey C0lbyte, thanks for reaching out!

I see you posted the same query in this thread as well, therefore I'd suggest to try reverting yo... Read more