Ubi-Karl

Hey MichiDieRakete, thanks for reaching out and welcome to forums!

I've watched the video footage you've provided and can see exactly what you're referring to.

This is indeed an issue and I can see that the speed is dropping fairly consistently regardless of the terrain.

Are you using keyboard by any chance? If so, would you be able to try and switch up your key bindings to anything else, just for testing purposes.

If you happen to be using controller however, try launching it whilst having unplugged from the cable and then plug it in once it's all loaded.

Keep us updated!

Hey Ellessde25, thanks for reaching out and welcome to forums!

Just as Loud.Clearwater suggested, in some instances, it can up to 24 hours for your content to be received in-game, however should this not change after the period, get through to us via one of the following channels (based on your personal preference) with full and uncropped screenshot showing your proof of purchase for the Club Access and we will get back to you as soon as possible!

1. Support website
2. ... Read more

Hey FTW__DeXTeR, thanks for reaching out to us and I am sorry to hear about the issue you ran into.

I've had a closer look at our server status and can see that there has been a temporary Ubisoft Services maintenance which may have affected your ability to connect there, however this has been concluded on the same day and servers have been working as intended, therefore should issue persist, give the following steps a go and see if it helps.

Keep us updated!

Originally Posted by Bazarland420
Hello ! I know im a little late, but I bought the game too and didnt got the weapon skin. Can someone still help me or is it too late ?

Hey Bazarland420, thanks for reaching out and I can confirm that Future Soldier skin has now been added to your account .

Originally Posted by poopyjoeishere
Can you add...

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Originally Posted by chico__pt
i cant finde the .exe file

Hey Chico, thanks for reaching out and sorry to hear about this.

Have you got Ubisoft Connect launcher installed in your device? As you login to the client with your Ubisoft account credentials, you will be able to download your game files through there.

Should you have any issues, let us know!

Originally Posted by Thats_Mario113
what if this error appears on ps4...

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Hey guys!

I can confirm that this issue has been already brought up to our development team and fix will deployed with one of the upcoming patches however more information will be available at a closer time.

Apologies about the inconvenience this is currently causing and thanks for bearing with us in the meantime.

I've had a look however it seems like you've uploaded the whole folder with all of your saves, so would you be able to point out which one it is?

Hey ThePufosenie, thanks for your response and apologies about the delayed response from our team.

Is there any chance you could provide us with your save file?

It is normally by default located in %userprofile%\Documents\Anno 1800\accounts. Once located, you can just simply upload it to any file sharing website and send the link over to us so that we could take a look at it.

Alternatively, you can submit a support ticket in our website by logging in and selecting 'Contact Customer Support. You'll need to compress your file before uploading.

Let us know and we will take it from there!

Hey AilingTheo, thanks for reaching out and sorry to hear about the issue you've been dealing with.

As this particular issue does not look to be brought up already, for reproduction purposes, would it be possible for you to provide us with the following by any chance:

1. Video footage showing the issue (can upload it to any external video sharing website and send the link over to us to review)
2. Your game's save file, which by default should be located in %userprofile%\Documents\Anno 1800\accounts

Keep us updated and should you have any questions in the meantime, let us know!

Originally Posted by Aleksejgem
Eh. 3 years shave passed. Did you solve it?
I experience the same problem in Jun 2021!

Hey Aleksejgem, thanks for reaching out.

This particular issue has been brought to our attention and reported just recently.

Everything seems to be going well so far and without any further complications so as soon as we will have further updates, details will be posted here, in our official forums, so keep an eye.

Apologies for the inconvenience this is causing for the time being.

Originally Posted by SirHarryPierce
Losing your sort in submenu's is very annoying indeed.

Thanks for the screenshot and I forwarded it over together with the rest of the report .

Hey guys, thanks for reaching out and sincere apologies about the delayed response from our team.

I can confirm that this has been forwarded to our development team who will review this further.

We very much appreciate your communication regarding the matter and apologies for any inconvenience this may cause in the meantime.

Should we have any further updates, details will be posted here, in our official forums, so keep an eye!

Appreciate your response there and I will make sure this gets brought up to our dedicated forum team accordingly!

Originally Posted by attenzionee
Morning,

same bug for me since the latest Update.

Im on DX12 with all the latest GPA drivers.

Hey attenzionee thanks for reaching out and sorry to hear about this.

For reproduction purposes, so that we could look into the matter further, would you be able to clarify the following:

1. In what instances does the problem occur? Are there any particular actions in-game that you've noticed that may lead to this?
2. How often do you experience the problem?
3. Is there any chance could you provide us with video footage of this?

In the meantime, there are a few workaround steps mentioned in the... Read more

Hey Asterix201252, thanks for sharing this!

Quick update - this particular issue is expected to be resolved with the one of the upcoming patches.

More information to follow at a closer time.

Thank you everyone for your continuous effort towards making gameplay experience more enjoyable and if you run into any other issues or have any questions, feel free to reach out at any time!

Originally Posted by Balian792
I have the same problem. I put something in the queue when I had enough points, but when it wanted to start this item research, there were not enough points because I used them meanwhile. Of course it said "queue blocked because a lack of points", but when I emptied the queue the message stayed and stays until now. You can find my savegame here: https://we.tl/t-z3Kz1dNCxl.

... Read more

Hey guys, thanks for reaching out, welcome to forums and I am sorry to hear about the issue you've been dealing with.

It does not look like this has been brought up before, therefore for reproduction purposes, is there any chance you could provide us with any of the following:

1. Video footage showcasing the issue (can upload to any external video sharing website and send the link to us)
2. Your save file (by default located in %userprofile%\Documents\Anno 1800\accounts

Once we have that, we will then be able to proceed with this.

Should you have any questions in the meantime, let us know!

Originally Posted by ReMoTe-04
Dear Karl/Sushi!

Is there any update about this bug?

Hey ReMoTe-04!

Details have been forwarded to our team regarding the issue however we do not have any updates on the matter just yet, I'm afraid.

I can assure you that this particular matter has been in fact brought up on a number of cases however whether this will be changed going forward, ... Read more

Hi everyone,

My apologies as there was some slight confusion on my behalf.

I can confirm that this particular matter is being reviewed by our development team.

As of right now, we had difficulties with reproducing the issue however we have received more documentation to aid us in further review.

Our apologies for the inconvenience this is causing and appreciate you for bearing with us for the time being.

C0lbyte - if you revert your drivers back to 457.51 or anything older, that should help you to resolve the problem.

Should you have any questions, let us know!

Hey guys!

Quick update - this appear to be driver related issue which after thorough review, can only be addressed by Nvidia in this particular case, I'm afraid.

Sir.Sriracha - in relation to the flickering issue you're experiencing - have you had a chance to try and test different video settings in-game to see if it makes any difference? If you have yet to no avail, could you create a separate thread for this, including either video or screenshot showing it as well as what are the steps you take prior to it that leads to flickering, and we will get back to you as soon as possible.