Ubi-Karl

Hey gas-, thanks for reaching out and sorry about the issue you ran into there.

First and foremost, can I just double-check where you've attempted to buy this? Was it possibly through Ubisoft Store by any chance?

Please mind that content may not always be available in all regions therefore if it's unavailable in US Store at the time, then I am afraid you will not be able to purchase it. Additionally, I can see that it is available in UK Store therefore if you have attempted to purchase it through there, then it will lead to the error you've stated.

Apologies if this may not be the outcome you may have anticipated and if you have any further questions, let us know!

Originally Posted by guest-zOnIcG2S
Why is console so poorly treated, you guys only care about pc by giving it new things like match replay But with console we don't get any of that i am ddosed constantly and not giving rollback for it. Your Biggest Community is on Console and you don't care about it. I see people getting banned on PC for Toxic Behavior like Toxic Behavior But on Console No one gets banned. I see PC Players getting banned every minute but on console you'll see a ban wave every couple of months. You don't try to work with sony or microsoft to detect the Xim or the Macros. You don't ban people for anything except when the ddos attack is affecting your severs. You don't care, you don't try to update Battleye you just leave it there for it to do NOTHING and when you r...

Read more

Hey PixelWolf99, thanks for reaching out, welcome to forums and apologies about the delayed response from our team.

As it stands, it is likely that your MMR will not appear directly after the match and can take some time before it's registered, therefore have you possibly looked it up after the last time you restarted your console to see if it was received?

Let us know and we will take it from there.

Hey guys, we can confirm that information provided has been forwarded to our team accordingly. Our apologies about the inconvenience it's causing and if it has been taking longer than anticipated.

FusionPhysx- appreciate you for putting time and putting this extensive post with a workaround and I do hope other players will find it useful too!

Originally Posted by Benjamin_073
I have uninstalled te game and installed it again with enough free space. Still doesnt work. Any other ideas?

Hey Benjamin_073, welcome to forums and sorry about the issue you ran into there.

Can you advise us at what point are you stuck? Are you receiving 'Installation in progress' message as soon as you launch the game? If so, leave the game on, and let the process continue. In the meantime, you can play some Situations.

As time passes, more and more Situations should become available, indicating that installation has progressed. All you need to do, is just let it continue.

If however you are continuing to experien... Read more

Hey SirHarryPierce, thanks for the update there and I can indeed confirm that this issue has now been addressed .

Enjoy your game-time!

Hey MrThebs17, thanks for reaching out to us and sorry about the delayed response from our team.

First and foremost - appreciate your detailed post as you've clarified the situation really well.

As it stands, I am afraid our Support team is unable to manually adjust players' MMR however nevertheless, I see you highlighted a few points regarding the current system so accordingly, I will ensure your feedback gets passed over to our game team on-board.

Apologies if this may have not been the outcome you have anticipated.

I do hope you will continue to be part of the community despite the struggles and will eventually be able to play Ranked games together with the whole team .

Should you have any further questions, let us know!

Originally Posted by ToxicBaguette.-
I am the owner of this account xD

Thanks for your response!

I understand that this may be the case however this is a public platform where information is accessible for everyone and it's something that we're only able to disclose to the owner of the account.

Hopefully this clarifies the confusion.

Should you have any further questions, let us know!

Hey ToxicBaguette.-, thanks for reaching out!

As this is a matter that we're only able to discuss with the owner of the account, so that we could advise you further on this, can I ask you to reach out to us via one of the following channels based on your personal preference:

1. Support website
2. ... Read more

Hey FireFlii-_-, thanks for reaching out and apologies about the delayed response from our team.

You've posted this in Legacy Sub-Forum for Rainbow Six Siege therefore I have moved your thread over to the correct section.

If you do have details of the game you've mentioned, or if you ever encounter suspicious activity in the future again, can you get in touch with us and provide the following details:

1. When did this happen (exact time if possible)
2. Name of the player responsible for the DDoS
3. Any video link is useful

This will allow us to investigate the matter further and take action accordingly.

Please do mind that player reporting via forums is against our ... Read more

Hey tahaberke06, thanks for getting in touch, welcome to forums and apologies about the delayed response from our team.

I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in your native language instead, can you visit our support website and submit a support ticket, where a member of our team will get back to you accordingly!

Hey thabomb2010, thanks for reaching out and apologies about the delayed response.

I understand where you're coming from however with Barlett Univesity skin it is not as straight-forward as it may sound like and is a little more complicated, I'm afraid.

There is a number of players who are currently affected by this and our development team is continuously working on the matter however we do not have any updates on this just yet.

I can confirm that your details have been forwarded to our game team therefore please bear with us for the time being and as soon as we will have any updates, you will be one of the first to know about this. Additionally, please mind that details will also be posted here, in our official forums, so keep an eye and should you happen to have any further questions, let us know.

Hey Ros0583, welcome to forums and thanks for your response there!

I have watched the video footage you've sent and can see exactly what are you referring to.

So that we could address the matter further, we will need to have a closer look at your hardware, therefore if possible, could you do the following by any chance?

1. Visit our support website
2. Once there, login to your acco... Read more

Hey BroIJustWantElo, thanks for your response there.

First and foremost - I understand you're frustrated for multiple reasons in this particular instance and you're unhappy with the current outcome for the topics you've raised, therefore I will try and break it down for you:

1. Cheater report - I reviewed your case and watched the video footage you've provided. I can clearly see what is it that you're referring to and such experience would be difficult to deal with for anyone I believe, so I see where you're coming from.
Every single report you submit, we have a dedicated team who review those, however this may not always happen immediately as it can depend on a number of factors, such as the volume of reports received at the time, for example. With that in mind, I understand that you're expecting immediate action however I would like to reassure you that these matters are taken seriously as our team has been continuously putting effort towards makin... Read more

Originally Posted by john1038
having same problem.and started about the same time yours did.tried everything still have problems,it works sometimes but not always.

Hey john1038, thanks for getting in touch and sorry to hear about the issue you're having.

So that we could look into the matter further, would I be able to double-check the following:

1. Are you using Vulkan or DX API?
2. Did you notice whether this issue is only happening in certain maps or certain locations?
3. Do you not have the option to do either or is it the case where you do see the option at the bottom however as you press it, nothing happens?
3. Did you identify anything in ... Read more

Originally Posted by ChocolateTHNDR6
Yes i have. I also submitted a ticket awhile ago to the customer support and they just kept telling me to try those troubleshooting steps. None of them fixed anything! I even scoured Google and YouTube for answers but it seems this code never occurs for anyone. I also tried going into the game logs codes and manually changing the server to a different part of the US or even to Mexico and Europe, but to no avail

Hey ChocolateTHNDR6, welcome to forums and appreciate your swift response there.

I had a... Read more

Originally Posted by JackForTheFun
Sadly, i can't .i somehow cannot login in r6fix.com. So i guess you may have to do that for me.

Hey JackForTheFun!

I can confirm that details of the issue have now been forwarded to our development team who will review it further.

Appreciate your communication on this and as soon as we will have any further information, details will be shared here, in our official forums, so keep an eye.

Should you have any further questions in the meantime, let us know! ...

Thanks for clarifying this lyu_grunge69!

I checked it and can indeed see that this issue has been already brought up to our development team who are looking into the matter further.

I have now also forwarded your details over to our team accordingly.

We do apologise about the inconvenience this is currently causing and as soon as we will have further information, details will be shared here, in our official forums, so keep an eye and thanks for bearing with us in the meantime.

Originally Posted by MiSc1985
I have the same problem

Originally Posted by King3421
it doesnt work like that anymore. I played a few levels in blacklist and even got achievements and it still didnt register the game as me owning the game on Ubisoft Connect. So I cant even get the rewards.

Hey guys!

Thanks for getting in touch and sorry about the issue you've been having.
... Read more

Hey xtremexper-G, thanks for your response there.

Going forward, please mind your language when in contact as this is against our forum rules, therefore continuous such behavior may result in suspension.

To find more information about how MMR Rollback ... Read more