Ubi-Karl

Hey Woodsong1969, thanks for getting in touch and sending details of the issue.

As it stands, I can confirm that we have received similar reports about the same issue and it is currently under investigation by our development team.

Our apologies about the inconvenience this may cause for the time being and as soon as we will have further information, details will be posted here, in our official forums, so keep an eye!

Hey SirHarryPierce, thanks for getting in touch and forwarding the details of the issue.

I can confirm this has now been forwarded to our development team for further review.

If there will be any additional information we may need, will let you know!

Hey Tcalp, thanks for getting in touch and sorry to hear about the issue you're having to deal with there.

Just to double-check, can you tell us what is the exact error message you receive, or is it just 'Ubisoft Connect Error' and nothing else?

Let us know!

Originally Posted by Studinano
Hi !

I just wanted to report that I have the same bug. I was wondering if it could come from the fact that I didn't do the campaign ? (I reinstalled the game recently so didn't actually redo the campaign.)

I hope the problem will be solved soon. I can't wait to be able to fully enjoy the game !

Hey Studinano, thanks for getting in touch, sorry to hear you're having to deal with this as well and we will do our best .

As far as what may possibly lead to issue - appreciate you f... Read more

Hey Ravenfury7, thanks for getting in touch and sorry to hear about the issue you and your friend ran into there.

First and foremost, can I ask you to try completing steps outlined in the following article, which will help you to establish the best possible connection to game servers and ensure that there are no issues on that side.

Additionally, can you double-check if you have language/profanity filter enabled? If you do, try disabling it (both) and see if issue persists.

Keep us updated!

Originally Posted by panda_loony
But why?
What if I live abroad and its much more easier to play the game in my native language. I have payed for it more than 100 eur and cannot choose the language I prefer? Its so odd.
Now I feel like I just waisted my money... My first frustration was when you took off the game from Steam, and now this. I will never buy your games again.

Hey panda_loony, thanks for reaching out and welcome to forums!

If you possibly purchased one of our games from our Ubisoft Store however it doesn't have the language you would like to be using - in these particular instances, we are more than happy to look at the possibility of refund. If yo... Read more

Originally Posted by WerberVonFett
Lol I think Aleksejgem saw your join date of Oct 2018 and thought it was a post date.

Fair enough, you might in fact have a good point there as I wasn't exactly sure where the 3 year period came from .

Hey SirHarryPierce, thanks for getting in touch and sorry to hear about this.

If you do continue to experience this, we will be more than happy to look into it, therefore if possible, let us know if you can provide the following:

1. Video footage showcasing the issue or ideally, save file of the game (in case if you manage to locate it)

Let us know and we will take it from there!

Originally Posted by SirHarryPierce
Also fixed, awesome!

Apologies about the delayed response and I'm glad to hear this!

As far as interregional manual ship sending goes (correct me if I am referring to a wrong one), our team has managed to reproduce it on our side however it's still under investigation therefore as soon as we will have any further updates, will let you know!

Originally Posted by Bazarland420
Thank you very much ! Its nice seeing such a good player support these days.

No worries at all, any time!

Hey KyloWRLD, thanks for reaching out and welcome to forums!

I've had a closer look at your account and can see that some of your purchase attempts from the day before has in fact went through, therefore can I just double-check whether you do still require assistance with this?

Let us know and we will take it from there!

Hey punkrockhd, thanks for getting in touch!

As of right now, I can confirm that this issue has been indeed brought up to our attention and is currently under review by our development team.

I fully appreciate the frustration this may be causing and can assure you that we will do our best to get the matter resolved as soon as possible.

Once there will be further information, details will be posted here, in our official forums, so keep an eye.

Hey Ghosty51, thanks for reaching out and sorry to hear about the issue you've been dealing with as I fully appreciate how frustrating it must be to deal with this all.

As of right now, I can confirm that this issue has been brought up by a number of players and has been under investigation by our development team since, however we do not have any updates on this just yet, I'm afraid.

We appreciate you for bearing with us for the time being and as soon as we will have any further information, details will be posted here, in our official forums, so keep an eye and apologies for any inconvenience this may cause.

Hey guys, I can confirm that this issue should now be resolved however if anyone continue to experience difficulties, let us know and we will have a look!

Hey guys, this should be now resolved however if anyone continues to experience the issue, let us know!

Hey HardCoreLucifer, thanks for reaching out and apologies about the delayed response from our team.

If you continue to have difficulties with finding a match, could you advise us which data center (server) are you connected to and also, what is the game mode you're attempting to find the match for?

In the meantime, in order to ensure that you have the best possible connection to game servers, you can complete steps outlined in the following article.

Keep us updated!

Hey L2_Trust, thanks for reaching out and sorry to hear about this.

You should be able to change your resolution within in-game settings, however if you're not able to do so, can you advise us if you're running the game on laptop by any chance?

Let us know and we will take it from there!

Hey SkyIr., thanks for reaching out and sharing your feedback regarding matchmaking in-game - I will make sure it gets forwarded to our game team accordingly.

In the meantime, as matchmaking itself is quite a complex topic, in order to have a better idea of how it works, have a look at our dev blog.

Should you have any further queries or would like to share more details on the matter, let us know!

Hey guys!

This issue should now be resolved, however if you continue to have difficulties with this, please let us know.

Enjoy your game-time!

Originally Posted by Godverdommeman
i had the same problem last night all butons were working exept A some times it just didnt register.

Hey Godverdommeman, thanks for reaching out and sorry to hear about this.

Could you advise us whether this was a single instance or are you experiencing this regularly? Also, during the time it was unresponsive, did you possibly have a glance at your key bindings within in-game settings to see if 'A' is still set?

In the meantime, if you haven't already, try ... Read more