Ubi-Keo

Hi @sunny-sonja I'm sorry to hear that you are still experiencing this issue.

I'm afraid the video hasn't been posted. I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread.

Hi @XAROKK I'm sorry to hear that your game keeps crashing after you kill Sinmara in the quest 'Pride of the Aesir'.

Could you please check the PC troubleshooting article and go through any of the steps you may not have tried, then try again.

If the issue persists can you try creating a new manual...

Hi @XBL_Laberbacke apologies for the late response.

Title Update 1.7.0, released on February 21, is the final update to address bug fixes in Assassin's Creed Valhalla. As a result, any new issues reported will not be addressed by the development team. Thank you for your understanding.

Hi @Wolfy97615 thanks for your post, it's appreciated. What you said could be correct yes, this can occur if the game was redeemed on another account.

...

Hi @AmsAmri apologies for the late response.

Yes this is the correct forum to report issues for Assassin's Creed Valhalla. We also have a general discussions forum in which you can discuss other topics with other players.

Can you confirm if you have installed the latest update (1.7.0) and launched the game in online mode, and if so is the challenge still locked?

Hi @DEMIANMOYA apologies for the late response.

I am also sorry to hear that you have experienced an issue redeeming a code.

Can you confirm if you are still experiencing this issue? If you are could you also confirm if the code is for the base game or additional content, and where you are trying to redeem the code when you receive the error.

Hi @Aladdin728 apologies for the late response.

Yes you should be able to use the Ubisoft Connect rewards on a new save file. You would have to progress so far through the game before these become available, however if you are already half way through I do not understand why those rewards are still unavailable.

Can you confirm if this is still the case after installing the last update (1.7.0) that was released on Tuesday?

Hi @SpirantCrayon22 apologies for the late response.

Thanks for your comments.

As I have mentioned to you in the past, when reporting an issue we require as much information as possible, including a video or screenshots demonstrating the issue. All issues that are encountered cannot always be reproduced and other players may also not experience them.

Therefore we would be grateful if you could provide those to us when reporting an issue.

Hi Vikings!

After thorough investigation, the development team is unable to provide a solution for the reported issues. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.

With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue. If you wish to discuss further with our team, please open a case on our support website. 

We will now lock this thread.

Hi Vikings!

After thorough investigation, the development team is unable to provide a solution for the reported issues. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.

With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue. If you wish to discuss further with our team, please open a case on our support website. 

We will now lock this thread.

Hi Vikings!

I would like to provide you with an update on the issue where music rarely plays in-game.

After thorough investigation, the development team the development team was unable to reproduce this issue. Title Update 1.7.0, released on February 21, is the final update to address bug fixes in Assassin's Creed Valhalla. As a result, any new issues reported will not be addressed by the development team. Thank you for your understanding.

We will now lock this thread.

Hi Vikings!

After thorough investigation, the development team is unable to provide a solution for the reported issue. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.

With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue.

We will now lock this thread.

Hi Vikings!

After thorough investigation, the development team is unable to provide a solution for the reported issue. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.

With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue.

We will now lock this thread.

Hi Vikings!

I'd like to reach out to you all with an update. The development team have confirmed that this issue wherein weapons / shields have disappeared from the inventory should be resolved with the release of Title Update 1.7.0 which was released on February 21st.

You can read the full patch notes here.

We will now lock this thread.

Hi Vikings!

After thorough investigation, the development team is unable to provide a solution for the reported issues below. When assessing the complexity of the issues and number of players affected, the team had to prioritize issues that had a comparatively higher impact.

With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for these issues.

• Unable to collect key at Hvallgrof Outpost
• Wealth in Hvallgrof Outpost in Vinland has fallen through the map

We will now lock this thread.

Hi Vikings!

After thorough investigation, the development team is unable to provide a solution for the reported issue. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.

With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue.

We will now lock this thread.

Hi Vikings!

I'd like to share an update regarding the investigations that have been taking place with the Mastery Trials of the Wolf. You can learn more about each reported issue below:

• Enemies can become stuck in stone in Templeborough Fort.
  • Investigation Status: Could Not Reproduce following TU 1.3.1.
  • Comments: Following the release of TU 1.3.1, the development team were unable to reproduce this issue in-game during testing.

• Oil jars can randomly explode, preventing gold from being achieved.
  • Investigation Status: Could Not Reproduce following TU 1.3.2
  • Comments: Following the release of TU 1.3.2, the development team have been unable to reproduce this issue in-game during testing.

• Enemies will som...

Hi @EroSennin_69 I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your post for me?

Alternatively, you could create a support ticket and our Customer Support team will assist you further.

@Astrayel I'm sorry that the troubleshooting did not help.

To investigate the issue further you would need to create a support case and provide your system files. I can create a case for you if you would like me to?

Before I do this you could also try the following:

• Use the AMD Cleanup Utility: (https://www.amd.com/en/support/kb/faq/gpu-601), which is essentially the same as DDU but may be worth a try
• Do a ...

Hi @Astrayel I'm sorry to hear that you are experiencing this display issue in-game.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

...