Ubi-Keo

Ubi-Keo


27 Feb

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Hi guys,

I'm sorry we have no further information at the moment, the issue is still being investigated. As soon as there is an update you will be notified via the forum and your support ticket.

We apologise again for the inconvenience and thank you for your patience.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by Lazmanstanding
All enemies in division 2 are INVISIBLE right now since tuesday the 25th. They can attack me but i cant attack back due to them technically not being there. The support website has been useless thus far. Please help.
I'm sorry to hear that you are experiencing this issue.

Could you please provide a video?

25 Feb

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by lakshans389
Yes.

hey,It worked
i just reinstalled the launcher.
THANK YOU
I'm pleased your issue is resolved, thanks for letting us know.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by Sigma_Bridge
I have the same problem here and I went to that “West End” location but the whole island has been reworked probably because of a classified assignment there. The path to the SHD cache is now blocked. Is there a way to temporarily remove year 1 pass? This is really driving me mad.
I'm sorry to hear that you are experiencing this.

It is not possible to remove the year 1 pass from your account.

Have you unlocked the SHD caches network via the laptop located in the Campus' public space?

Can you also provide a video to show which SHD cache you are unable to access due to the location being blocked. ...
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by MuleskinnerLU
I solved the issue. After working with Nvidia and finding out some info. In the end, the fix for me is Turn Direct x 12 Rendering off and then re-load the game and it was good. I did a full hardware and OS analysis, so nothing else is wrong in my machine and NO OTHER GAMES cause this issue. Honestly, to Ubisoft support this is an issue with your Directx12 Rendering with the development of the game. You should look at patching this as it's a common issue and I bet you could replicate it with another computer (If you can't I would be shocked since there is tons of people who have this issue).
I'm pleased that your issue is resolved. I will pass your f... Read more

24 Feb

Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm sorry to hear that you have not received your rewards, this is still being investigated by the dev team.

Could you please submit a support ticket if you haven't already done so as our Support team can check your account and also gather more information for the dev team if required.

We apologise for the inconvenience caused.

30 Jan

Post
    Ubi-Keo on Support Forums - Thread - Direct
Hi Operators,

Please check this article for more information about Vulkan API. There is an important notes section at the end of the article regarding GPU drivers and unsupported hardware.

When you launch Rainbow Six Siege after installing the latest update you may experience one of the following issues:

The option for Vulkan does not show up on Steam version

. If the option for Vulkan is not available then please make sure that all of your drivers are up to date
. Try restarting Steam
. Start the game by going into the installation fold... Read more
Post
    Ubi-Keo on Support Forums - Thread - Direct
Hi Operators,

Please check this article for more information about Vulkan API. There is an important notes section at the end of the article regarding GPU drivers and unsupported hardware.

When you launch Rainbow Six Siege after installing the latest update you may experience one of the following issues:

The option for Vulkan does not show up on Steam version

. If the option for Vulkan is not available then please make sure that all of your drivers are up to date
. Try restarting Steam
. Start the game by going into the installation fold... Read more

28 Jan

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by Daniel_Scioli.-
Began to troll during an entire ranked match getting in the crossfire to make us get killed due to the friendly fire protection, it can be seen in this video:

https://www.youtube.com/watch?v=iyfh5u3zbJY
I'm sorry to hear that you have experienced this.

I have had to edit your post as you cannot post other players usernames on the forum.

I will however pass this onto the Rainbow ... Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm only able to assist in English on this support channel. Would you please be able to translate your question for me?

Alternatively, you could create a support ticket and choose your preferred language from the drop down menu in the upper left corner.

13 Dec

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by HawkyCZ
Got the game yesterday, got to this sidequest. I think I had Berryl at 50 Reputation when accepting the quest and then due to deteriorating time or something it lowered to 48 before I got to her and transfered goods "None-of-your-bussiness" to my ship. Had to go to a location to give the goods to a named ship. It all went well and quest finished without problems. But due to reasons I reloaded, got to her harbour for the goods again and then the target location was my ship and no named ship. Following reloads didn't fix it.
I'm sorry to hear that you are experiencing this issue.

Unfortunately it sounds as though this is an issue with your save ... Read more

10 Dec

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by nuxbag
?
As Ubi-Mark previously advised, the videos have been passed onto the dev team.

I can confirm the issue with the exclamation mark for a new project is a known issue and is already been investigated.

16 Oct

Comment
    Ubi-Keo on Steam Forums - Thread - Direct
Originally posted by KeVsPiXEL: Currently i managed to connect to the server occasionally i still get the error while in the menu and in a match (casual and ranked) and when during a ranked game i get that error there would be no way for me to join back even restarting the game. Seriously fix it please, i won't be playing the game until it is fixed.

I'm sorry to hear that you are experiencing this issue.

Can you please try the following if you haven't already done so:

. Flush your DNS[support.ubi.com] then try again.
. ... Read more

15 Oct

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Hi guys,

I am sorry to hear that you have received a match abandonment penalty.

You can receive a penalty for abandoning a match even if you haven't done so. You may have encountered a game crash or may have been disconnected for some reason. Unfortunately the game cannot distinguish the differences and can only see that you left a match.

There can also be a delay with the penalty being applied to your account, for instance it could be from a previous match you have played.

If you have experienced any game crashes or connection issues then please try the relevant troubleshooting steps in the links below as this may help to prevent this from happening again:

PS4
... Read more

14 Oct

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Hi guys,

I'm sorry to hear that Rainbow Six Siege keeps crashing.

Do you receive an error message when the game crashes? If so can confirm what the error is.

17 Sep

Comment
    Ubi-Keo on Support Forums - Thread - Direct
If you have tried thePC troubleshooting"] PC troubleshooting steps and the issue persists could you please submit a support ticket and attach your system files (... Read more

23 Aug

Comment
    Ubi-Keo on Support Forums - Thread - Direct
I am sorry to hear that you have experienced this and I can understand your frustration. The dev team are aware of this issue and are currently investigating.

We are dedicated to ensuring a positive gaming experience and maintaining the integrity of the game. If you encounter a player you suspect is causing issues with the connectivity on purpose then please do report them to us.

For reporting players, the best way to do this is in-game. See our FAQ on how to do that here. If you were not able to report in-game, can you please create a support ticket on our support website with any video evidence ... Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by ThomasHague
Can you add the tts to my uplay libary please
Please check again as I have added this to your account.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
I have added this to your account, please check again.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by GINYU.
i don't have tts added in my account either, can fix this ?
I have just replied to your other post. I have added this for you, please check again.



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