Ubi-Keo

Ubi-Keo



22 Feb

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @JiminiFrog I'm afraid that the issue with the trophies will not be fixed.

I have updated the ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

I would just like to provide you with an update on Reda's daily contracts.

The daily quests are generated depending on a variety of factors and limitation. If the systems cannot find a quest that falls within these limitations (player location, etc.), no new quest will be generated.

As Post-Launch support for Assassin's Creed Valhalla is coming to an end, we are unable to make any changes to this system.

I will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

After thorough investigation, the development team is unable to provide a solution for the reported issue. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.

With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue.

We will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

After thorough investigation, the development team is unable to provide a solution for the reported issue. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.

With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue.

We will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

After thorough investigation, the development team is unable to provide a solution for the reported issue. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.

With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue.

We will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

After thorough investigation, the development team is unable to provide a solution for the reported issue. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.

With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue.

We will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

After thorough investigation, the development team is unable to provide a solution for the reported issue. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.

With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue.

We will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

After thorough investigation, the development team is unable to provide a solution for the reported issue. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.

With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue.

We will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

After thorough investigation, the development team is unable to provide a solution for the reported issue. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.

With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue. If you wish to discuss further with our team, please open a case on our support website. 

We will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

After thorough investigation, the development team is unable to provide a solution for the reported issues. When assessing the complexity of the issues and number of players affected, the team had to prioritize issues that had a comparatively higher impact.

With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue. If you wish to discuss further with our team, please open a case on our support website. 

We will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Ramsitel I'm sorry to hear that you are also experiencing crashing after installing the latest update.

Could you please try running Ubisoft Connect and the game with administrator rights to see if that helps as Dialon2022 mentioned that this re...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @SpirantCrayon22 thanks for reporting this.

I can confirm that this particular issue was not addressed with the 1.7.0 update. I can also confirm that after thorough investigation, the development team confirmed that they were unable to continue looking into a potential fix for this issue as they needed to focus on issues that have a comparatively higher impact on the gameplay experience.

This was mentioned in the ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @LucasGabi27 I'm sorry to hear that your game is also crashing to the desktop after installing the latest update.

I have merged your post with this thread.

If you haven't already tried, please run through the PC troubleshooting in the support article here then try again. The support articl...

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21 Feb

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @BloodAngel569 I'm sorry to hear that you are experiencing issues launching the game after installing the 1.7.0 update.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Dialon2022 I'm sorry to hear that your game is crashing after installing update 1.7.0.

I'm afraid that it is not possible to roll back to the previous update.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article c...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

We are aware that some players encountered an issue after installing the 1.7.0 update today wherein items, opals and helix credits disappeared from their inventory.

If you do experience this please restart your game and the missing items should be restored.

If the issue persists after restarting the game, please let us know.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@KannarmGaming thanks for the update.

If you have any further issues please let us know.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@pug987 @CursedPanther thanks for the update, I'll let the development team know.