Ubi-Keo

Ubi-Keo



21 Feb

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@pug987 could you also please try restarting the game again and confirm once you have done this as your last login time was over an hour ago.

I will then forward your details onto the development team to investigate further if the issue persists.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Ruuki202 I'm sorry to hear that you have also experienced this issue.

Could you also please try restarting the game again and confirm once you have done this. I will then forward your details onto the development team to investigate further if the issue persists.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@KannarmGaming @CursedPanther thanks for the update. I'm sorry to hear that restarting the game and launcher did not resolve the issue.

Could you please retry...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Pol-0 I have moved your post to The Division 2 forum as you have posted in Assassin's Creed Valhalla.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @TBone-Alin I can understand your frustration, however as mentioned the issue with screen tearing and FPS drops on Xbox Series X will no longer be investigated. We can only recommend going through the troubleshooting suggested.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @azullFR thanks for your input as always, it's appreciated 🙂

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@knausis you're welcome, I'm pleased to hear that you have finally received your playing cards 🙂

With regards to the delay, again I can only apologise. This wouldn't generally be the case, however as I mentioned due to the high volume of contacts it is taking longer than usual to reply.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

I'd like to reach out to you all with an update. The development team have confirmed that this issue wherein previously purchased items are missing from the inventory should be resolved with the release of Title Update 1.7.0 which will be deployed today at 12 pm UTC/GMT, 1 pm CET, 7 am EDT, 4 am PDT, and 11 pm AEST. You can read the full patch notes here.

If you are still experiencing this issue after installing the new update then please don't hesitate to share an update within this thread so we can notify the development team. When sharing a new report, please can you provide us a list of...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

I'd like to reach out to you all with an update. The development team have confirmed that this issue wherein the Captain at Katzenelnbogen isn't counted when the kill is confirmed should be resolved with the release of Title Update 1.7.0 which will be deployed today at 12 pm UTC/GMT, 1 pm CET, 7 am EDT, 4 am PDT, and 11 pm AEST. You can read the full patch notes here.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

I'd like to reach out to you all with an update. The development team have confirmed that this issue wherein the Light-Fingered skill prevented key items from being picked up should be resolved with the release of Title Update 1.7.0 which will be deployed today at 12 pm UTC/GMT, 1 pm CET, 7 am EDT, 4 am PDT, and 11 pm AEST. You can read the full patch notes here.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

I'd like to reach out to you all with an update. The development team have confirmed that this issue wherein an error occurs when trying to claim the free weekly item should be resolved with the release of Title Update 1.7.0 which will be deployed today at 12 pm UTC/GMT, 1 pm CET, 7 am EDT, 4 am PDT, and 11 pm AEST. You can read the full patch notes here.

If you are still experiencing this issue after installing the new update then please don't hesitate to share an update within this thread so we can notify the development team. When sharing a new report, please can you provide us with the a video which shows the following:

  • You have the latest Title Update in...
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17 Feb

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @yuan980520 @Gauxllow I'm sorry to hear that Brigid is missing and no longer appears in the settlement.

I can confirm that this issue was reported previously, how...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @ChrisBoTa I'm sorry to hear that you are experiencing an issue with one of the order members, this is not a known issue.

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @DunogRamedu I'm sorry to hear that you are experiencing issues accessing your DLC content.

I'm afraid if the DLC's are installed and it's not detecting them in-game the only option would be to connect the console to the internet and ensure you have all the latest updates installed then try launching the game again whilst connected to the internet. If this still doesn't work I would recommend uninstalling then reinstalling all of the DLC's again then retry.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @fr0stbyte612 I'm sorry to hear that you are experiencing issues with your cloud save.

At this stage, we are unable to guarantee full compatibility between Ubisoft games and services and Steam Deck / SteamOS. Certain games could work; however, we are unable to assist in case of compatibility issues.

You can also reach out to the ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @knausis I have received a reply from the Community team. Please check your support case for more information as I cannot post it here on the forum.

Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @xosski I'm sorry to hear that you are getting stuck inside the airlock.

I will await the video demonstrating this issue.