Ubi-Keo

@Poluuux11 you're welcome

Hi @JaimSandar @Oatiecrumble @Crossaber @V4MPiR1 @chacachaca13 @VanSven the development team have been unable to reproduce this issue.

Can you confirm if you are still experiencing this? If you are could you please provide a video. If you already provided a video previously could you provide an updated one if poss...

Hi @chacachaca13 the development team have been unable to reproduce this issue. They have asked the following:

• Do you have a stable internet connection whilst playing the game?
• What did you do in-game prior to the issue happening?
• What graphical preset and resolution are you playing on?
• If you are using Nvidia as your GPU, do you have certain features enabled/disabled in Nvidia GeForce Experience or Nvidia Control Panel such as DSR Factor, Image Scaling, etc? Can you provide a screenshot regarding this? Same question applies if...

Hi @AlpineBrisket the development team have been unable to reproduce this issue and have asked the following:

• Does this issue occur for you in every countdown attempt?
• Does the issue ever occur on other game modes too?
• Have you tried resetting to default the UI settings? If so did it help?
• On what graphics settings are you playing on?

They have also asked if you can provide your ...

Hi @AlpineBrisket the development team have been unable to reproduce this issue and have asked the following:

• Is this also happening when playing solo?
• Did the issue only occur on challenging difficulty?
• Is this also happening when dying before extraction? Or only after being extracted?
• How many times was the issue encountered?

@Poluuux11 yes if you go into the skill tab and select the 'Light-Fingered' skill there is an option to reset the skill which disables it.

Hi @EivorRules thanks for the update.

I'm sorry to hear that the issue still persists after trying the troubleshooting that was suggested.

I can confirm that we have had other reports of those particular errors in the crash logs in another thread ...

@Domaz_the_Gamer apologies for the late response, and thanks for the update.

We are aware that this issue can occur sometimes when the game has been purchased from the Epic Store and installed through the Epic Games launcher. It attempts to download the full game again in the Ubisoft Connect launcher.

Once the game has been activated we would recommend downloading the game in the Ubisoft Connect launcher instead of the Epic Games launcher. Therefore I would advise to uninstall the Epic Games launcher installation then install the game from the Ubisoft Co...

Hi @Katsoeli I'm sorry to hear that you have not received the swordfish and that you are also experiencing issues with some of the mysteries.

You should receive one final delivery from the fishing hut after you have completed all other deliveries which rewards you with the swordfish.

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

As for the issue with the two mysteries, can you confirm which myst...

Hi @Poluuux11 I'm sorry to hear that you are experiencing an issue opening the door in the 'Deoraby Spar Cavern'.

This issue may be caused by another issue related to the 'Light-Fingered' skill. The issue has been reported and is being investigated. We also have a megathread for this issue ...

@tqmdave when reporting an issue to the development team we need to provide as much information as possible to help the development team reproduce the issue. If possible a video demonstrating the issue would be appreciated.

However, I have still reported this issue to be investigated.

Hi @naidim I'm sorry to hear that you have experienced this issue.

If possible I would recommend loading a previous save before you started the quest and try again, however if this is not possible could you please provide a video to demonstrate the issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check ...

Hi @Snakeeater49910 I'm sorry to hear that you are experiencing an issue with the quest 'Sweetening the Pot'.

I can confirm that this issue is related to the skill 'Light-Fingered'. The issue has been reported and is being investigated. We also have a megathread for this issue here.

If possible can you try loading a previous save before you started the quest, then go into the skill tab an...

@Caranthir09 I'm sorry to hear that the steps suggested did not help to resolve the issue.

Our Customer Support specialists will investigate this issue further and provide you will additional troubleshooting to try. Please note as there is a high volume of contacts it may take a little longer than usual until you receive a response to your case.

Hi Vikings!

I can confirm that the issue with the online service error whilst trying to redeem the free weekly item is being investigated by the development team.

If you experience this error try closing and relaunching the game then try claiming the free weekly item again if you haven't already done so. However, if that does not work please try again later.

We will update this thread as soon as we have more information.

Apologies for the inconvenience caused.

Hi @ruchhouwer43 I'm sorry to hear that you are experiencing a connectivity error.

If you are still experiencing this could you please go through the connectivity troubleshooting then try again.

If the issue persists can you confirm...

Hi @lefiathCZ I'm sorry to hear that you also experienced an issue with the quest 'Holy Day'. This particular issue was never reported.

With regards to the quest 'Binding Fate' this is still being investigated. I am pleased that you were able to resolve both issues by having your FPS capped to 60.

As this is an old thread I will now lock it. However, if you have any further issues please create a new post.

Hi @K4r4h the development team has confirmed that they were unable to continue looking into a potential fix for this issue as they needed to focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this is not the outcome you were hoping for and I can only apologise.

As the issue will no longer be investigated, I will now lock this thread. 

Hi @knausis I'm sorry to hear that you have not received any response with regards to the Assassin's Creed playing cards that you won.

I can confirm that our Customer Support specialists do their best to reply to support cases as soon as it is possible, however due to the high volume of contacts this is taking longer than usual, for which I apologise.

I'm afraid that this is not something that we can assist you with on the forum, however I have forwarded on your details to our Community team who will look into this for you.

Hi @Bengassa I can confirm that Steam achievements are not supported for Assassin's Creed Valhalla.

There is a thread regarding this topic on the Steam forum ...