Ubi-Keo

Hi @Gdog215 apologies for the late response.

I am also sorry to hear that you are experiencing an issue with the Regulus crafting recipe.

I can confirm that this issue has been reported and is being investigated.

Could you please provide some screenshots or a video to show that you have the Police 686 magnum replica and that you cannot craft the Regulus exotic pistol.

If you provide a video I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

@Thorantor2411 thanks for the screenshots provided, I will report this to the development team to investigate.

Hi @JTalbot4 I'm sorry to hear that you are experiencing issues installing your purchased version of Assassin's Creed Valhalla due to installing the PS+ version previously.

As the game has been removed from the PS+ subscription now and if you have fully uninstalled the PS+ version and are logged into the correct account that you purchased the game with, then you should be able to download and install the game.

We would be able to look into this further for you, however we would need to create a support case to do this. Would you like me to create a support case for you?

@Thorantor2411 thanks for the update and for the screenshots.

I can see that the Twilight Pack is only shown as partially owned. Can you click on the Twilight pack in the store and provide another screenshot to show which items are being recognised as owned and which are not, and another of your inventory showing all items of the Twilight Pack equipped.

@WolfVein_ thanks for the information provided.

I can understand, however as I mentioned we would be unable to look into this further via the forum as we would need to look at your account to investigate further.

Hi @Thorantor2411 I'm sorry to hear that you have received a duplicated item.

Can you confirm if both items appear in your inventory? If so could you provide a screenshot to show this.

Hi @samcshat I'm sorry to hear that you are experiencing an issue with the free PS5 upgrade.

I can confirm that there was an issue with the free PS5 upgrade sometime ago, however this was resolved.

Could you please confirm your PSN account region and the region code on the back of your game case.

Hi @WolfVein_ I'm sorry to hear that you are missing the Twilight Pack.

The Twilight Pack was included in purchases or pre-orders of Assassin's Creed Valhalla: Dawn of Ragnarök made before 9 April 2022 from participating retailers, it was later made available for purchase in the Helix Store.

I'm afraid that we would be unable to assist with this issue via the forum. I also apologise that you have not received a response to your support case. I understand there is currently a high volume of contacts which is why it is taking longer than usual to respond to support cases. Our Customer Support specialists will respond to you as soon as it is possible.

@SpirantCrayon22 @azullFR thanks for the update.

I will report this issue to the development team so that they can investigate further and to see if they can reproduce it on all platforms. So far these are the only reports we have received since the 1.7.0 update.

@DubStteppeR ok thanks

Hi @orldan @skojjalar @azullFR @SpirantCrayon22

I'm sorry to hear that you have experienced an issue claiming the free weekly item.

Just to confirm is this issue only occurring on Tuesday during the reset of the weekly item or do you also encounter this after Tuesday?

...

Hi @dbabis apologies for the late response.

I am also sorry to hear that you are experiencing an issue with the quest 'King Killer'.

There were two issues related to the quest 'King Killer' that the development team were unable to resolve which are mentioned in the megathread here.

Title Update 1.7.0, released on February 21, is the final update to address bug fixes in Assassin's Creed Valhalla. As a result, any new issues reported will not be addressed by the development ...

Hi @karsje06 apologies for the late response.

To confirm are you referring to the mystery quest 'Crushed Dreams'?

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Hi @FearlessRares apologies for the late response.

I am also sorry to hear that you are experiencing an issue redeeming a code. Could you please confirm the following:

• Which game the code is for?
• Which platform the code is for?
• What the code is (game, season pass or additional content)

Hi @Hhope124 I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your post for me?

Alternatively, you could create a support ticket and our Customer Support team will assist you further.

Hi @DubStteppeR I'm sorry to hear that you are unable to view your photos for Assassin's Creed Valhalla on the photomode website.

Could you please go through the browser troubleshooting then try again.

If the issue persists please let us know.

Hi @vatolCZ I'm sorry to hear that you have not received your Ubisoft Connect reward and that your units have been deducted.

I'm afraid that this is something we are unable to assist with via the forum, however I can see that you have already created a support case.

Our Customer Support specialists will reply to your case as soon as it is possible.

As we are unable to assist further via the forum I will now lock this thread.

Hi @SomalieDXB I'm sorry to hear that you are experiencing issues downloading your expansions.

The region of the game disc must match the region of the PlayStation account in order to download and access the content. As the content was purchased on a US PSN account you would need a region 1 game disc.

The only other alternative would be to contact Sony for a refund request then repurchase the content on your other PlayStation account that matches the game disc region.

Hi @bonfirebon I'm sorry to hear that the trophy 'Completionist all the way' has not unlocked for you.

Can you please confirm the following:

• If you have unlocked the trophy on another platform previously?
• If you have completed all Mysteries, Wealth, and Artifacts for all of the territories in Norway, England, Asgard, Jotunheim and Vinland?

Hi @D0dzzy81 I'm sorry to hear that you are unable to access the Dawn of Ragnarok expansion.

If the game is not appearing in the manage game content section then it seems as though it may be region locked. Can you confirm the region code on the back of the game box and what country your PlayStation account is registered under.