Ubi-Keo

Ubi-Keo


29 Jul

Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm sorry to hear that you are experiencing this, I will report it to the dev team.

In the meantime could you please try manually configuring your data centre by checking the support article here.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
This issue is still being investigated and there is still no workaround at this time.

Please keep checking here for news and updates on Hyper Scape.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
I am sorry to hear that you are experiencing this issue.

Could you please check the system requirements to ensure that you meet the requirements to play the game.

If you do meet the requirements then please try these PC troubleshooting steps.

If the issue persists, could you please submit a ... Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm afraid the image is still not showing. If you are experiencing issues adding an image in the post, could you please upload it to a file sharing website then provide the URL link here.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Unfortunately I am unable to view the image. Could you please try posting it again.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
We are aware of an issue with launching Hyper Scape with the Vulkan system. Please update your drivers prior to launching Hyper Scape. Once your drivers have been updated, please restart your PC and try again.

Also please check the system requirements here to ensure your PC meets the requirements to play the game.

If the issue persists, could you please submit a supp... Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Thanks for the image of the error.

I have reported this to the dev team and I will update this post once there is an update available.

27 Jul

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Thanks for confirming your PC specifications.

If you haven't already please add Hyper Scape to the whitelist of your anti virus software, run the game as an administrator and disable any background applications that may be running.

If you have tried all of those steps and the ones that are provided in the support article above, then could you please submit a support ticket and attach your system files (... Read more
Post
    Ubi-Keo on Support Forums - Thread - Direct
If you are encountering any connectivity issues with Hyper Scape then please check the support article here for troubleshooting.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Hyper Scape automatically matches players with the data centre with which they have the best ping.

You can change your data centre manually. To do this, please check the support article here.

I will however pass on your feedback to the Hyper Scape team.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm sorry to hear that you are experiencing this issue with Hyper Scape.

I can see that you currently have a support ticket logged. Could you please provide updated system files and our support team will assist you further.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm sorry to hear that you are experiencing this issue.

Could you please provide a video of the issue and confirm how often you experience this and if there is a certain way to reproduce it.

10 Mar

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by bopha
I’m using my original character in the expansion. Not a booster one. I can access the 3 original with no issues. I cannot activate the gunner, firewall or the other recent one with the rockets. I cannot go back to DC until I’ve completed the expansion. I’d like be able to utilize those classes while playing the expansion, not after.
Can you confirm which edition of the game you have?

09 Mar

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by adi_dmc
But why is it possible to share the expansion on xbox consoles? in the ps store it clearly says "One-time license fee for play on account’s designated primary PS4™ system and other PS4™ systems when signed in with that account".
This is something that Ubisoft needs to fix, because it clearly creates a disvantage for the PS4 users.

I'm waiting for your reply, pls....
I am unable to confirm this.

If any additional information becomes available, it will be posted here on the official forum and on our ... Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct
I can confirm that this has been reported to the dev team who are investigating.

The game should eventually load after several minutes if you leave it.

We apologise for the inconvenience caused.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Please note that only Control Points that are in the Seasonal Manhunt should reset.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by acarradice
Having same issue cant access the 3newer specialisations
Could you please list the specializations you are experiencing issues with and confirm if you are using a boosted character?

Originally Posted by Gibson_Mell
Is there any update on this problem, in patch notes this bug isnt even mentioned.

This is gamebreaking and FALSE ADVERTASING and devs cant even acknowlodge its existence....
Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm sorry to hear that you did not receive 'The Grudge' SMG after defeating Keener.

We have received some other reports of this issue and it has been reported to the dev team.

We apologise for the inconvenience caused.

28 Feb

Comment
    Ubi-Keo on Support Forums - Thread - Direct
I can confirm that this is a known issue and has been reported to the dev team who are investigating.

We apologise for the inconvenience caused.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm sorry to hear that you have experienced this issue.

Are you able to provide a video?



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