Ubi-Keo

Ubi-Keo



17 Feb

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Civodul2019 I'm sorry to hear that you are experiencing connectivity issues.

To confirm is it Rainbow Six Extraction or Rainbow Six Siege?

Comment
    Ubi-Keo on Forums - Thread - Direct

@Civodul2019 I'm sorry to hear that you are experiencing connectivity issues.

To confirm is it Rainbow Six Extraction or Rainbow Six Siege?


16 Feb

Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @Civodul2019 I'm afraid that we can only assist you in English on this forum, please repost on our French forum here

Or if you can translate your post into English then we will be happy to assist you further on this forum.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Civodul2019 I'm afraid that we can only assist you in English on this forum, please repost on our French forum here

Or if you can translate your post into English then we will be happy to assist you further on this forum.
...

Read more

14 Feb

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @mozuku_4e I have moved your post to The Division 2 forum as you posted on the Rocksmith forum.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Proximo_BE I have moved your post to The Division 2 forum as you posted in the Rocksmith+ forum.

Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @GeardoTheVet thanks for screenshots and information.

I have reported this issue to the relevant team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @DiGam3 apologies for the late response.

I am also sorry to hear that you are experiencing an issue with For Honor.

Could you please provide a detailed description of the issue.


07 Feb

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Adriian1231 apologies for the late response.

I am also sorry to hear that your game is crashing when you fast travel or when you hover your mouse icon over the count down icon.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. Th...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @OmegaKorn apologies for the late response.

I am also sorry to hear that you are experiencing crashes whilst playing The Division 2.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most com...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @AlpineBrisket apologies for the late response.

Thanks for your feedback regarding the Countdown UI, I have forwarded this on to the Division 2 team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @RoadWind_22 apologies for the late response.

I am also sorry to hear that your skills rolled back.

Can you confirm if this is on your main character and if you have created any new characters recently? If so did you recently unlock a new skill with the new character?


03 Feb

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @nongenuine the development team have been unable to reproduce this issue and have asked the following:

  • Where did you encounter the rogues?
  • Did the issue only occur once or do you experience this all the time?
  • After restarting the game is the issue still occurring?
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@knausis you're welcome 🙂

And of course, if you do not hear anything within 2-3 weeks then please feel free to reply to this thread and we can chase it up for you again.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @TheSipmsons I can confirm that if you purchased the Season Pass from the Ubisoft Store that it would not be compatible.

You would need to purchase a Season Pass or DLC's via the same client that you purchased the base game on, therefore in your case you would need to purchase the Season Pass from the Steam Store.


02 Feb

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @tqmdave the development team have had a look at your save and confirmed that there was not enough progression on your save to access the quest 'Sister of Sorrow' and would need another save file.

Could you please go to the location of the locked door, make sure that the quest is tracked in your quest log, then create a new manual save and ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @ryan-de-looze I'm sorry to hear that you are unable to progress in Verica's Tomb. Looking at the images it appears you have moved the large boulder object from the corner where it was originally. I am unable to see where that has got stuck. You should be able to climb the large boulder to obtain the key from the cage.

So we can get a better understanding of the issue, could you please provide a video.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you als...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@AlpineBrisket thanks for the information provided, I have forwarded this on to the development team.

If possible could you also create a support case please and provide your system files then reply to this thread once you have done that and I can also forward those on.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@knausis I can only apologise.

As mentioned I have forwarded your details on to our Community team who will look into this for you.