Ubi-Keo

Ubi-Keo



05 Apr

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Vieux-Geek apologies for the late response.

Thanks for your post, I'm pleased to hear that you have resolved the issue with the game crashing.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @dubelj01 apologies for the late response.

Thanks for the update, I will lock this thread since your Jomsviking is not missing.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @TheSpartan1988 apologies for the late response.

I am also sorry to hear that your game keeps crashing when you unlock an achievement.

If you haven't already, could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 


04 Apr

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @lloydrm I'm sorry to hear that you are experiencing an issue with the quest 'War in the North'.

Please try loading a previous save if possible, before you started the quest then try again. However, if this is not possible or you do not have a previous save that you can load without losing too much progression then can you try verifying your game files to see if that helps.

If the issue persists can you provide a video that demonstrates this issue.

I wo...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @lilith85 apologies for the late response.

I'm afraid that we can only assist you in English on this forum, please repost on our German forum ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @DeadpanSnail apologies for the late response.

I am also sorry to hear that you are experiencing an issue with the quest 'War in the North'.

From what I remember I can't recall needing to play a game of Orlog in this particular quest. I have also checked a walkthrough and cannot see this quest objective.

Can you provide a detailed description of what happened as you mentioned you were instructed to pla...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @wraithmyth apologies for the late response.

I'm pleased to hear that you have found the option to start a new game. Please note when starting a new game your auto saves will be overwritten, however any manual saves you have made will remain and can be loaded again.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @SpirantCrayon22 apologies for the late response.

Thanks for the information provided.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @natefilm1 apologies for the late response.

I am also sorry to hear that you are experiencing issues accessing the Season Pass content.

I have created a support case for you and our Customer Support team will look into this further. You will receive an email with more information. 

As you will receive further assistance via your support case I will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Pskordilis apologies for the late response.

I am also sorry to hear that you are experiencing screen tearing and FPS drops.

As mentioned previously in this thread and in the megathread that was created for this issue ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @LostWindsurfer apologies for the late response.

I am also sorry to hear that the Ubisoft Connect core challenge 'The Odyssey' has not unlocked.

I have reported this issue to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @SoloStrider7 apologies for the late response.

I am also sorry to hear that your game keeps crashing.

We had created a thread for players who were also experiencing this issue with those errors in the crash logs. Please check the best answer in the thread ...

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31 Mar

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @mircearoata I'm sorry to hear that you lost a ranked match.

I have forwarded this information on to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @prohjort thanks for the information provided.

I have created a support case for you so that our Customer Support team can investigate this further. You will receive an email explaining how to access your support case and what additional information we require from you.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Gulimja @Zerknesss @lightning51 I'm sorry to hear that you did not receive the standard access after purchase.

We would advise to wait up to 24 hours for the purchase to apply. As it is has be...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Evo-Chris92 thanks for reporting this.

Before I report this to the development team could you please take a look at the PC troubleshooting article and ru...

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30 Mar

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@LordBroesel thanks for your feedback, I will forward it on to the Trackmania team.