Ubi-Keo

Ubi-Keo


23 Sep

Comment
    Ubi-Keo on Support Forums - Thread - Direct
When you click on the game tile is there an option to update the game as you should be able to do this manually.

If not I would recommend reinstalling Uplay and then check that the automatic updates is enabled, it should be by default.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
If that doesn't work please try verifying your game files.

22 Sep

Comment
    Ubi-Keo on Support Forums - Thread - Direct
It's possible that this issue is related to having another Twitch account linked to your Ubisoft account in the past.

I have checked both of your accounts and can see that you have both had different Twitch accounts linked to your Ubisoft account in the past. I would recommend trying to unlink your current Twitch account and link the previous Twitch account again and test if that works.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by OldNavy_UK
Yes, it does still exist.!

The only options given are to matchmaker> pick level>
then it switches to call for backup. There are no capabilities to matchmake so you end up going in solo.

Then
if you get killed, there is no respawn from my hive, its the 5-second count to press F to respawn
Then!
you get to sit in the eternal loop cutscene for the new manhunt and press ALT-F4 because you cannot skip the cutscene!

Really, this was released?

it lacks polish!
if this was an aeroplane it would have dived into the ground 100 times over because someone forgot to do up a screw.
The fact that the cutscene bug has been known for weeks and not fixed prior to deploying is frustrating and ...
Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Are you still experiencing this? If so could you try restarting the game and try again and if the issue persists could you please provide a video.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Hi all,

I can confirm that this is a known issue and it is being investigated.

Apologises for the inconvenience caused.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by StheGamer
no resolution there as well
The issue has been reported and is being investigated.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm sorry to hear that you are experiencing issues with your download.

Please follow the troubleshooting steps in the support articles below:

https://support.ubisoft.com/en-GB/faqs/27283
https://support.ubisoft.com/en-GB/Faqs/000025657
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Thanks I can see the image now.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm pleased to hear that the issue is no longer present.

Unfortunately the image is not showing in your message, could you please try adding it again. I can always pass this feedback onto The Division 2 team and keep an eye out if we receive any further reports.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Sure that's fine.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Thanks for reporting this.

Could you please provide a video or screenshot.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
djb16 thanks for highlighting this.

EL-SN1P3R and MasChoose

Please check the thread below:

https://forums.ubisoft.com/showthrea...t-intro-bugged
Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm sorry to hear that you are experiencing these issues.

The infinite loop issue has been reported and is being investigated by the dev team.

Regarding your issue with the vendor, would you be able to provide a video of this please.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Thanks for reporting this, I will forward this onto the dev team.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Could you please provide a video or screenshots of this if possible.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm sorry but I don't understand your post.

Could you please provide a video of the issue you are experiencing.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by tukimori33
It will be machine translation

I'm having the same problem

Even if I email the Japanese support team, they will not be accepted

They say the problem has been fixed.
They said they were finally investigating after posting this link.

Even if you can't take a video due to the specifications, you can send it.
They say they won't report to the development department if they don't have the video.

I get very angry with the Japanese support team who does not work

Please improve the obstacle
And ... Please improve the Japanese support team.
I'm sorry to hear about your experience w... Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct
It appears we have received several reports of blue screen crashes on PS4.

Could you please go to the forum post here and reply to that post with the details required as these will be forwarded to the dev team to help with their investigations.

If you could also ... Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by mpanepinto
I'm having a similar issue to the OP; however, my disc and account are in the same region. I have a disc copy of the game from US region (CUSA code) and my playstation is registered in the U.S. I recently bought the WONY expansion in the PS store but it won't download and when I go to the helicopter in the game, it prompts me to "Go to Store" but then glitches and says there's nothing available.

What gives? Why can't I access the expansion?

Note, I've have the most recent system update and I've rebooted my PS4 multiple times.
I'm sorry to hear that you are experiencing issues accessing the WONY expansion. Please check to make su... Read more



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