Ubi-Keo

Hi @womave I understand that you and your roommate are not getting to the splash screen, however I was just suggesting to try adding the game to the exception list of your anti virus software to see if that helps as it did with the splash screen issue.

Players have also mentioned disabling the in-game overlay in Ubisoft Connect worked for them as well, so this is something else you can try in the meantime.

With regards to this thread being marked as resolved, this is because Ubi-oof marked there post as the best answer so that if anyone else with this issue check...

@gpszkit you shouldn't require a particular skill to complete this quest. I'm sorry to hear that loading a previous save did not help.

You should only need to move the shelf to line up the symbols on the stones, using your Odin vision would highlight these then once lined up correctly it will zoom in and complete the objective as shown in this video:

Hi @ScorpioNspear10 as I mentioned previously the development team confirmed this is working as intended as you only get improvements to the feast buff when you first build the three farms. The additional upgrades do not improve the feast buff anymore.

We did forward the feedback we received from players about this on to the development team.

I can understand the confusion and can only apologise.

I will now lock this thread.

Hi @jujoco91 I can see that you have submitted a support case and are waiting for a reply.

I can confirm that due to the high volume of contacts it is taking longer than usual to reply, for which I apologise. Our Customer Support specialists will reply to you as soon as it is possible.

In the meantime the only other suggestion I have which appears to have worked for a number of players experiencing an issue with the game launching and being stuck on the splash screen is to add Assassin's Creed Valhalla to their exceptions list for their anti virus software. Thi...

Hi @gpszkit I'm sorry to hear that your are experiencing an issue in the quest 'Night and Day'.

I'm afraid that this issue was never reported to the development team as inastrangeland never replied back to my previous response. We also haven't received any other reports of this particular issue.

Title Update 1.7.0, released on February 21, is the final update to address bug fixes in Assassin's Creed Valhalla. As a result, any new issues reported will not be addressed by the development team. Thank you for your understanding. 

The only thing I could suggest is to load an earlier save before you started the quest if possible.

Hi @Jajalentor I'm sorry to hear that your game keeps crashing.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 

Hi @azullFR thanks for your post as always

Hi @SPARKZBLACK I'm sorry to hear that the troubleshooting has not helped.

To confirm does the splash screen appear or does nothing happen at all when you try launching the game?

Hi @ShadiusStarr I can confirm that this issue was reported in the past.

After thorough investigation, the development team is unable to provide a solution for the reported issue. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.

With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue.

Hi @CreeperM64 thanks for sharing this workaround, it's appreciated and may help others who are experiencing this issue.

Hi @Scythesabre after thorough investigation, the development team is unable to provide a solution for the reported issue. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.

With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue.

We will now lock this thread.

@maxf69 I can understand your frustration and can only apologise for the inconvenience caused.

Hi @Ramsitel apologies for the late response, and thanks for the update I'm pleased to hear the game is now working with administrator rights

...

@mysticmercury ok, could you please go through the PS4 troubleshooting if you haven't already done so then try again to see if that helps.

Also please ensure you are using the account that you purchased the game with, and check that your PS4 is activated as your primary PS4.

Hi @Ibervang I'm sorry to hear that you have had to start a quest again. Is this because the game has crashed again during a quest?

If so can you please go through the PC troubleshooting that was provided to you last time if you haven't already.

If the issue persists after the troubleshooting then could you also try the following:

• Reinstalling the game and ensure you have installed it on the same drive as the Ubisoft Connect launcher
• Do a ...

Hi @Ibervang please remember to respect others on the forum.

I have seen a few of your posts on the forum in different threads and can see that these could be considered as breaking the forum rules.

This support forum is used to report and discuss issues that you may be experiencing. I do understand that you may be frustrated, but we ask that you please follow the ...

Hi @maxf69 I'm sorry to hear that you are still missing your Huldofolk Pack and Helix credits.

I have checked your support case and can see that a Customer Support specialist replied to you on the 23rd February and one of your other cases was closed a duplicate. Your case has since been escalated for further investigation.

Due to the high volume of contacts it may take longer than usual for you to receive a response, for which I apologise. However, someone will reply to you as soon as it is possible.

Hi @AlexV80 apologies for the late response.

As SpirantCrayon22 kindly mentioned, you would need to collect the maximum you can carry then return to Ravensthorpe, then do another raid and do the same again until you have enough supplies to purchase the upgrade from Vagn.

Hi @Fridthir I'm sorry to hear that you have not received a response to your support case since last time.

I have chased this up for you and someone will reply to you as soon as it is possible.

Hi @Haruchai01 apologies for the late response.

I'm also sorry to hear that the PC troubleshooting did not work.

Although the Intel Iris XE GPU may be able to run some games it is not officially supported for Assassin's Creed Valhalla. I checked the specifications with the lowest GPU suggested on the minimum requirements and it was scored lower.

As you have already set the graphics to the lowest and gone through the general PC troubleshooting then it may not be possible to run the game.

However, you could also try the following: