Ubi-Keo

Ubi-Keo


08 Mar

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @bonfirebon I'm sorry to hear that the trophy 'Completionist all the way' has not unlocked for you.

Can you please confirm the following:

  • If you have unlocked the trophy on another platform previously?
  • If you have completed all Mysteries, Wealth, and Artifacts for all of the territories in Norway, England, Asgard, Jotunheim and Vinland?
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @D0dzzy81 I'm sorry to hear that you are unable to access the Dawn of Ragnarok expansion.

If the game is not appearing in the manage game content section then it seems as though it may be region locked. Can you confirm the region code on the back of the game box and what country your PlayStation account is registered under.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Spool_68 I'm sorry to hear that your game keeps crashing.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this ...

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07 Mar

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @JuniorSchnitzel I'm afraid that we can only assist you in English on this forum, please repost on our German forum here

Or if you can translate your post into English then we will be happy to assist you further on this forum.


06 Mar

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @SenpaiStaxkz @addi2224 I'm sorry to hear that you are experiencing this issue with the shelf in Verica's Tomb.

After thorough investigation, the development tea...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Yyrebwrts I'm sorry to hear that you are unable to find Petra in your settlement after completing the quest 'Have you seen this man?', this is not a known issue.

Have you searched all of Ravensthorpe to see if you can find her or are you only looking in a specific area?

Title Update 1.7.0, released on February 21, is the final update to address bug fixes in Assassin's Creed Valhalla. As a result, any new issues reported will not be addressed by the development team. Thank you for your understanding. 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Synoche I'm sorry to hear that you are experiencing issues with the Fly Agaric in Sciropescire.

To confirm have you completed it in the past but it has not counted as being completed or have you not done it at all and there is no way to start it?

If you are missing a mystery that has not been completed in Sciropescire could you please go into the settings, then Gameplay > Exploration > Exploration Difficulty and change it to default if you have another option selected. Then check your map again to see if there are any blue dots showing.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @SIAR999 I'm sorry to hear that your game keeps crashing during a raid.

Could you ensure you have the latest update installed (1.7.0) and take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for cra...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Legendehexx I'm sorry to hear that you are unable to proceed in the quest 'Walls and Shadows'.

It is likely that you have not found the final clue which is a body hanging from the roof above Tryggr.

Can you please check and confirm if you are able to progress in the quest.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Ibervang it wasn't specifically with regards to the comments on this thread but as a whole on the forum. As I mentioned, I can understand you are frustrated with the issues you are encountering, however all that we ask is that you follow the forum rules.

Thanks.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Ibervang I can understand your frustration, however we must run through PC troubleshooting when a player reports a crashing issue.

All PC players have different setups, such as GPU's, CPU's etc, so when an issue does occur it is is not always easy to identify the cause of the issue.

Most of the time general PC troubleshooting can help to resolve an issue with crashing, freezing, FPS drops and more. However, in some cases we would need to gather your system files to investigate further.

If you do not want to reinstall your game that is fine, we can only suggest that you do that. If you would like us to investigate the issue further then I would need to create a support case for you. Would you like me to do this?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @ZeddBrew thanks for the update, I'm sorry to hear that the issue persists.

After looking at your screenshots and video, I noticed that the guard has the key icon above his head in the screenshots to indicate he has a key, however in the video the key icon is not present.

Could you please try fast travelling to another location on the map then fast travel back to the location near the shrine and start the trial again. Can you also confirm if you have customised your controls?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @jujoco91 I can see that you received a response to your support case on the 3rd March and that you have replied today. Our Customer Support specialists will reply back to you as soon as they can.

Thank you for your patience and understanding.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @fatpuma_Matt thanks for the update. I'm sorry to hear that update 1.7.0 didn't resolve the issue.

To confirm were you able to complete the 'Sister of Sorrow' quest and if so did the game return to normal afterwards? I'm assuming you still had some sort of issue due to you starting a new game?


01 Mar

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @wolf-MAN010 @womave

After thorough investigation, the development team is unable to provide a solution for the reported issue. When assessing the complexity of the...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @FocusSR I'm sorry to hear that you are unable to move the shelf.

We have received several reports within different locations were a shelf cannot be moved. Some of those were fixed, some could not be reproduced and some were unable to be fixed.

If you have the latest update installed (1.7.0) then I'm afraid that you either encountered a new issue or an issue that could not be reproduced or be fixed.

Title Update 1.7.0, released on February 21, is the final update to address bug fixes in Assassin's Creed Valhalla. As a result, any new issues reported...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@jujoco91 thanks for the update.

Being prompted for the activation key would generally indicate that you are not logged into the correct Ubisoft account that owns the game.

Our Customer Support specialists will respond to your support case as soon as it is possible and assist you further.

...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @ajm_Sabotage I'm sorry to hear that the Regium Francium core challenge has not unlocked.

I have manually unlocked the challenge for you.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @guest-AhujUFKo I'm sorry to hear that you are unable to access Svartalfheim due to infinite loading.

Could you please go through the PS4 troubleshooting then try again to see if that helps.

If the issue persists can you also try fast travelling to Svartalfheim via the map screen...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Tinytot87 I'm sorry to hear that the troubleshooting has not helped to resolve the issue.

I'm afraid that we would be unable to provide further troubleshooting via the forums as we would need to look at you system files.

I can see that you have submitted a support case which was replied to on the 27th February. Could you please update your support case and provide a full list of the troubleshooting you have done and our Customer Support specialists will investigate further.