Ubi-Keo

Ubi-Keo



30 Mar

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Dickson_Wong after an investigation was conducted regarding your ban, it was confirmed that the code of conduct was breached. Therefore, the ban was unable to be lifted from your account. 

As we are unable to assist with ban appeals via the forum I will now lock this thread.


29 Mar

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Randomness35832 apologies for the late response.

I'm pleased to hear that advice provided by Ubi-Milky has helped 🙂

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @milksh2ke thanks for the update, I'm pleased to hear that the issue was resolved with the latest update 🙂

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Evo-Chris92 thanks for the suggestion provided.

...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Evo-Chris92 thanks for the suggestion you provided.

...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @LumixTM thanks for reporting this issue. I have forwarded it on to the development team to investigate.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Atomdropper apologies for the late response.

I'm sorry to hear that you are experiencing issues with your PS5 controller.

As mentioned in the previous thread, PS5 controllers are not officially supported on PC. This is also mentioned in the support article here.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @LentillionTM apologies for the late response.

I have checked and the issue is still being investigated, I'm afraid we have no further updates to share with you at the moment.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Tobias12345689 apologies for the late response.

Sorry, I'm afraid that I don't understand your post? Could you please elaborate.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Skweeky2 apologies for the late response.

Thanks for the images provided. To confirm do you only experience this issue with this particular track?

Bug

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @FraelVillePlay apologies for the late response.

I'm afraid that we can only assist you in English on this forum. I can see that prohjort has replied back to you.

If you require any further assistance, could you please reply in English.

Alternatively, you could create a support ticket and our Customer Support team will assist you further.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @prohjort apologies for the late response, and thanks for the suggestion you provided to @Qwenteen74 it's appreciated.

I am also sorry to hear that you have experienced similar issues. If you would like us to look into your issue could you please confirm what troubleshooting you have tried so far and what your PC specifications are.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @BoboscTM apologies for the late response.

Thanks for reporting this glitch. If possible, could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

I can then forward this on to the development team.


28 Mar

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @ZeroTwo_2333 apologies for the late response.

It is unlikely that any skins you are unable to obtain would be added to the in-game store for purchase, however if you have a list of items we can forward your feedback onto the development team.

Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @Lil_Dozie apologies for the late response.

I have already replied to you about this issue on another thread ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Lil_Dozie apologies for the late response.

I have already replied to you about this issue on another thread ...

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Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @Lil_Dozie apologies for the late response.

I have already replied to you about this issue on another thread ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @misterthirtysix apologies for the late response.

I am also sorry to hear that you did not receive your operator rewards.

If this is the still the case could you please check the forum post here for more information.