Ubi-Keo

Ubi-Keo


23 Sep

Comment
    Ubi-Keo on Support Forums - Thread - Direct
I can confirm that this is a known issue and it is being investigated.
Post
    Ubi-Keo on Forums - Thread - Direct
Scheduled Maintenance

Time: 9:00 EDT / 13:00 UTC
Estimated Downtime: 30 mins

The 3.1 patch will be deployed on Xbox One today after the scheduled maintenance is complete.

❌Vote-to-kick Removal
✔️Various Bug Fixes

See the full patch notes here
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Could you please provide a detailed description of the issue you are experiencing and provide a video as an example.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by WrecK3rr
How many times should one provide an example and to how many people?

Anyhow, here you go.

Link : https://forums.ubisoft.com/showthrea...g-after-update
Thanks.

I can confirm that this is a known issue and it is being investigated.

Please keep checking the known issues list ... Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Could you please provide an example of this please.

Thanks
Comment
    Ubi-Keo on Support Forums - Thread - Direct
I understand that this had been reported previously.

I have passed this feedback onto the dev team.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
If you received the notification in game then restarting the game should resolve the issue.

However if the issue persists please go through the connectivity troubleshooting steps and try again.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by DevonMW
I have the exact same problem with my SHD watch. It's blank and blinking red with an exclamation point hovering over it as if I have points to spend, but I don't. It's really annoying me.

As for the new apparel, you have to wait until the apparel event happens before you can get them.
I have responded to your post about this issue here.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
I can confirm that this is a known issue and it is being investigated.

Please keep checking the known issues list here for updates.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
For those who are saying the update is not installed, can you please try playing the game because if the latest update is not installed you would be unable to play.

It's possible that this is just a visual glitch not displaying the correct patch version in game as SoulBrotherNr3 mentioned above.

SoulBrotherNr3 would you be able to provide a screenshot in game please that shows TU11 is not displayed.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Are you still experiencing this?

If so does it only occur in The Summit? And can you provide a video as an example. In the video could you also show your in game sound settings.

Could you also confirm what you are using for your audio output.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Sorry for the late response.

Your case has not been submitted yet.

Before we can do this could you please go to https://support.ubi.com and login to your account. Once you have logged in click on the menu button in the top right corner of the screen and select 'My Cases'. Click on case reference 12771561 and then add the following information to your case:

CHARACTERS MISSING:
ARE ANY CHARACTERS HARDCORE CHARACTERS?:
LAST TIME ACCESSED:
ESTIMATED PLAYTIME:
CHARACTER LEVEL:
ESTIMATE OF XP:
DARKZONE LEVEL:
GEAR SCORE:

... Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Hi all,

I can confirm that this is a known issue and it is being investigated.

Apologises for the inconvenience caused.

Please keep checking the known issues list here for updates.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
If you are still experiencing this please try this Xbox One troubleshooting then try again.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by woander6
I was in no danger of dying though I was in combat. I still had my u breakable available as well as my reviver hive. A single red enemy left. My hardcore character was level 40 with good gear. Total nonsense that I get disconnected do to no fault of my own and I log back in straight away and I am told to delete my character. Please could someone look into this. I did not die, a server disconnect killed me.
I'm sorry to hear that your character has been deleted.

Could you please submit a ... Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Hi all,

I can confirm that this issue has been reported and it is being investigated.

I apologise for the inconvenience caused.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by Geraszimov78
My uplay works fine. I downloaded the div2 yesterday, with no issue. I have 98 hours palytime, cloud saves loaded down properly. Today there some problem with the news feed, (unable to loading feed error message),but everthing elese works fine., but no update...Those faq steps did not work for me on the past
I understand, however I would recommend following the steps again to see if it helps as we haven't received any further reports from players not receiving the new update.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Could you also read through the support articles below and follow the steps provided to see if that helps:

https://support.ubisoft.com/en-GB/faqs/000025721
https://support.ubisoft.com/en-GB/Faqs/000027283
https://support.ubisoft.com/en-GB/fa... Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Can you also confirm if you are both running Uplay with administrator rights?
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by Geraszimov78
Inside uplay, whe I clicking on the game tile options are:
Play, verify, create shortcut, unistal, mark as favorite, hide.. the is no update option
Auto update option is on
Hmmm ok, in that case could you try reinstalling Uplay please and follow all of the steps provided in the support article and see if that works.



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