Ubi-LadyBlue

Hello @ZimmererAndreas!

We're only able to help in English on this Discussion. This is just because we try to any avoid automatic translation tools where possible to make sure we're avoiding any misunderstandings.
If you translate your post for me, I’ll be happy to help here as long as you’re okay with receiving responses in English.

There are also some other language options that can be located at the bottom right of the page. Simply click on "English" and a drop-down menu will appear. This will take you to the other language forums support is availab...

Hello @TTV_JIGLIVE,

Please note that this has been posted on the English forums. We're only able to help in English here as we try to avoid automatic translation tools that can cause potential misunderstandings. We feel that it’s better for our players to speak to Support Agents and other players who also speak their preferred language.

Alternatively, we do have some other language options in the bottom right you can choose from, or you’re also welcome to start a ...

Hello there @Appassionatodi,

Please note that you're currently within the English Player Support discussion board. We're only able to help in English here as we try to avoid automatic translation tools in an effort to avoid potential misunderstandings. We feel it is better for our players to speak to Support Agents and other players who speak their preferred language.

If you'd prefer to receive support in another language, you're welcome to create a ...

Hey @Vanessa-B,

Please note that this has been posted on the English forums, so could you please translate your post if you don’t mind receiving responses here in English? This is to try to avoid automatic translation tools which can cause potential misunderstandings. Instead, we feel it’s better for our players to be able to speak to other players and support agents who speak their preferred language.

Alternatively, we have some other language options in the bottom right you can choose from, or you’re also welcome to start a ...

Hello @Dr-Fate,

Please note that you have posted this on the English forums, so please could you translate your post if you’re okay with receiving responses here in English? This is just to try to avoid automatic translation tools as they can cause potential misunderstandings. Instead, we feel it’s better for our players to be able to speak to support agents and other players who speak their preferred language.

If you’d prefer, we have some other language options in the bottom right you can choose from, or you’re welcome to start a ...

Perfect @hundreAd1800

Yeah...I think I'd have to agree with you there.

I've gotten both of these reported along with everything you provided. While not necessarily game-breaking, probably an annoying issue to work around so I'm sorry you even had to encounter it. That being said, I really appreciate you working with me on this. Please don't hesitate to reach out if you need or find anything else.

As there are no ogres in the game, at least not to my knowledge, those *should not* be desserts @hundreAd1800.

I did get the report in for the initial issue. The one with the confused items and categories may be an entirely different one. (Sorry, someone must have missed their coffee that day.)

Would you mind grabbing me just a couple of screenshots of the mismatched categories? I know this is probably a bit annoying so I'm sorry about that.

Hey @hundreAd1800!

I appreciate you pointing that out for us. I'm not able to access that on my personal save file just yet. Could you grab me an image where it's showing the demand for the costumes? (I imagine it might be of help to add it to the report.) Thank you in advance!

Hello there,

We do have a dedicated FAQ for that error code here.

Can you @lilith_83 and your friend ...

Hey @oKlauso,

I'm sorry to hear you're having some trouble with purchasing this DLC.

To see if we can get this resolved for you, make sure all of your information is filled out in your profile. Additionally sometimes when a purchase is attempted multiple times in quick succession, it can trigger a temporary lock on them, which may be what happened here. So if you haven't purchased it yet and you've kept trying, the best bet is to wait a bit before trying again. If that doesn't help, a member of our support team will be able to assist you further with this. I prom...

I'm glad that you have it now @lgriffio,

Sometimes there can be a slight delay so that's honestly most likely what it was. Feel free to let one of us know if you need anything else!

Hello @adiantoprahardi, @LootSoldat, and @noAim-zEro,

Just to rule something out and to make sure everything is in order, please go ahead and verify your files...

Hello @Synchronos357 and @marcus0263,

It is accurate that some events are what trigger certain articles.

It's also accurate that our Editor friend does...

I'm sorry you're running into those crashes now @Boostonfire.

Just to rule some things out even though the crashes weren't occurring before, I'd recommend clearing your Ubisoft Connect cache and running through the quick steps in our technical troubleshooting ...

Understood @XNightressaX and I'm sorry that didn't help.

The support team will need to help with the more advanced troubleshooting still but if those files were generated after running through the troubleshooting provided above, it does look like you still have quite a few background applications running. I'd make sure you have those (especially from other games) and any overlays disabled to see if there's any change in behavior.

Hello @Lorenzo020114,

I see that you’ve posted this on the English Discussions. If you don’t mind receiving responses in English here, could you translate your post for us? This is just because we try to avoid automatic translation tools so we can avoid potential misunderstandings where we can. Instead, we feel it’s better for our players to speak to other players and support agents who also speak their preferred language.

If you’d like to start a ...

Hello there @LittleAstro,

Please note that you’ve posted this on the English Discussions. If you are okay with receiving responses in English here, could you please translate your post for us? This is because we try to avoid automatic translation tools where possible to try to avoid potential misunderstandings. Instead, we feel it’s better for our players to speak to support agents and other players who also speak their preferred language.

If you’d prefer to start a ...

Hello @DLin!

You’ve posted this on the English Discussions, so could you please translate your post if you are okay with receiving responses in English here? This is just because we try to avoid automatic translation tools to make sure we're avoiding misunderstandings where possible. Instead, we feel it is better for our players to speak to other players and support agents who also speak their preferred language.

If you’d prefer to start a ...