Ubi-LadyBlue

Hey @denx!

I'm sorry you're having some trouble downloading and that none of the articles helped. Just to confirm, is this happening with any game you try to download?

If you haven't already, try switching to offline mode and then back to online mode. I'd also recommend clearing the Ubisoft cache and then reinstalling it if necessary as long as you haven't d...

Hello there @HarrowMSV83,

I'm so sorry for my delay. I know long matchmaking times are frustrating, especially for a game you just purchased so I'm really sorry your first experience is turning out like this.

Just to rule out any communication issues, I'd like you to run through these quick steps in our connectivity troubleshootin...

Hey there @KILLEZONE51,

I know a game not launching properly is frustrating so I'm really sorry you're having some trouble with it.

I'd recommend making sure that your game is installed on the same drive as your launcher(s) and clearing your Ubisoft Connect cache. 
After, run through the quick steps from our basic technical ...

Hello @xEl-Capitanx,

I am so very sorry that you ran into someone acting like that. (This applies to you too @Axo07__ )

Also, I really appreciate your empat...

Hey @Cracked-CC,

We're sorry you're running into frequent tab bans but those are all handled by Tabwire and not by Ubisoft Support. I have included a link for their ban appeals here though for your convenience. Don't hesitate to let me know if you need anything else.

Hey @EnPro23,

Could you try running through the steps I provided above and letting me know if it continues to occur?

Thank you for updating @TheFunMachine,

That is definitely an interesting theory your friend had. Along with any match IDs you're able to grab, could you also update me if that particular situation occurs again?

I'm sorry those didn't help @cavcav,

Try forwarding these ports, and if it's still not helping, go ahead and create a Support Case with us and we'll take a closer look with you.

Hey there,

I'm sorry you're both running into these annoying crashing issues. I totally understand how frustrating those are.

I have some recommendations to see if we can get this resolved,

Just to make sure all bases are covered, @NikolasS54, run through the steps in this basic technical troubleshooting guide as well as those in...

Hey @Darovo_ubludki,

To see if we can get you able to purchase credits, first make sure you're using an approved payment method and check out ...

Hey @SPQR_Vitelius and I'm sorry to hear you were removed from your match.

If you're frequently running into these error codes preventing you from connecting, I'd recommend running through the steps in our basic connectivity troubleshooting guide just to ensure you're working with optimal communication between you and the game.

Should this not help to resolve the issue, I'd ask that you start a ...

Hello @MasnyNom and @sum1sfatmumma,

My apologies you've both run into this issue. I don't have any updates as of the moment but rest assured that our teams are still investigating this and working towards a resolution.

Hey @ReworkedPRICE,

I'm sorry to hear you're having some trouble with your in-game mic.

Just to clarify, does it work when you're using it via Steam on the PC or not at all since you tried using Steam link?

Hello there @anli_therapy and welcome to our Discussions.

It does look like you should have received those credits. If for some reason you still haven't, you can try running through this basic connectivity troubleshooting just to ensure it's not a communication issue between you and the game. I've included troubleshooting for PC, ...

Hello there @HopiHipoKrauS4 and welcome to Anno 1800 Discussions.

We can only help in English on this Discussion board. This is because we try to avoid automatic translation tools that could cause potential misunderstandings. Instead, we feel it's better for our players to speak to Support Agents as well as other players who speak their preferred language.

If you'd like to continue here, I'd just need you to translate the post for me. I'm sorry for any inconvenience this causes.

Perfect @Tr0u64d1x!

Let me know if you need anything else.

Yes @l8yoandmercismy, your friend would need to do so as well.