Ubi-LadyBlue

My apologies @ToxthiccWitch, I'm not seeing a login issue mentioned previously. Could you tell me a bit more about what's happening there?

Hello @Rafarelos!

Cross-progression isn't available quite yet. That should become available once Season 4 releases. My apologies for the confusion and let me know if you have any other questions!

Hey there @tblackcattt,

I'm sorry you're running into these issues with ping and that your previous troubleshooting didn't help.

Is the high ping happening more often on any specific maps or modes or after any particular actions? I did also notice that your case hadn't been updated with the forwarded ports. We'd like to have you attach those images of the forwarded ports so that our teams can work towards resolving this with...

Our apologies for any frustration or confusion @UBbxzCvKcN,

We'd need you to translate your post to English in order for us to help here. Again, this is just to avoid any potential misunderstandings as I am more than happy to help.

You can also create a Support tic...

Hello @Bobo_roo_,

You have posted this on the English forums; could you translate your post if you would like to continue here? This is just so we can avoid automatic translation tools and potential misunderstandings.

We do have some other language forums that you can locate at the bottom right of the page. Just click on "English" to see a drop-down menu to be taken to the other language forums we have support available on. 

You're also welcome to create a support case on our website, and a member of our regional team will happily assist you further. My apologies for any i...

Hey @L0rifan and welcome to Discussions.

Please note that you're currently on the English Player Support discussion board. If you'd prefer to receive support in another language, we could typically help with that if you translated to English for us just so we can avoid automatic translation tools and potential misunderstandings.

Given the issue you're experiencing, it would be best to create a ...

Oops @Tigu-TM, I'm so sorry for my lack of clarity. You're far from alone in it being unwanted behavior, myself included after watching the video clips. The other Discussions link I provided contains many more players who feel the same. So I went through and collected everyone's information from both threads and sent the teams a very lengthy and detailed report.

Gotcha @Alamaxia, try clearing your Ubisoft Connect cache for me.

After that, could you grab me a video clip of what happens from when you first launch the game to when you open up that Social menu? You can try posting it here but if that doesn't work, you can use something like Google Drive or Youtube and drop me that link here. Thank you in advance!

I'm sorry you've had the kind of experience where some answers seem useless @prohjort.Often, giving the basic connection troubleshooting is a way to rule out issues, then provide that to our teams to help them investigate if needed. It's not mine or really anyone else's intent to throw things at you as if we don't care.

@Michalzeszen, our support teams are experiencing an influx of contacts so I promise they're not ignoring you, just getting back to everyone as best as they can. I completely understand your frustration though and promise I plan to help as best as I c...

Hey @Adiotical!

No worries about your report. You did an absolutely amazing job, especially considering this is your first.

When respawning at different checkpoints, there can be a bit of a difference in game behavior but just to make sure:

• If you change inputs at the checkpoints, the issue occurs? But if you respawn with default inputs, it doesn't seem to be an issue?
• Has it always been like this ...

Hey there @NotEnoughSpeed!

I appreciate you checking in on that. I do have information here from the last update but could you gr...

Hello @Tigu-TM and @Zeatz,

I went ahead and merged your threads just to keep things a little more together.

So....It does look like this is working as intended. I have that information ...

Gotcha @Choum, thanks for updating us.

After reading your previous post, that is...incredibly weird. Try clearing your Ubisoft Connect cache for me. If that doesn't help, I'd like you to go ahead and start a ...

Out of curiosity, does your friend have the issue when they aren't partied with you @Alamaxia?

And just to confirm, you can't join any at all, whether you're partied with a friend or not?

Hey @d-NickName!

We're sorry to see you're having some trouble with split screen as well.

Can I have you make sure that your controller firmware is up to date for me? I'd also like to have you try remapping the controls on the controller. You can change something random and then set it back to default or to the way you had it. Keep me updated on this, please!

Hey @KingOfDarknessL!

This issue with Caveira's silencer is something our teams are aware of and looking into but I know it's a bit frustrating not to be able to change it in the meantime.

I have gone ahead and gotten your information added to the report so thank you for letting us know you'd encountered it and for the images you provided.

If you need or find anything else, definitely feel free to reach out and let me know.