Ubi-Litten

Ubi-Litten



09 Nov

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hey there, thanks for getting in contact and raising this issue, while I would not be able to provide any additional information at this time our game team are aware of this issue and looking to get this resolved as soon as possible. Apologies for any confusion or inconvenience this may have caused.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hey there, thanks for getting in contact and raising this issue, while I would not be able to provide any additional information at this time our game team are aware of this issue and looking to get this resolved as soon as possible. Apologies for any confusion or inconvenience this may have caused.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hey there, thanks for getting in contact and raising this issue, while I would not be able to provide any additional information at this time our game team are aware of this issue and looking to get this resolved as soon as possible. Apologies for any confusion or inconvenience this may have caused.


08 Nov

Comment
    Ubi-Litten on Support Forums - Thread - Direct
Hi there, sorry you are experiencing this issue while playing your game. So we can look to getting this resolved could we first ask that you have attempted our basic troubleshooting steps as outlined here.
Comment
    Ubi-Litten on Support Forums - Thread - Direct
Thank you for providing this feedback and apologies for the slight delay responding to your post, we will certainly make sure this is forwarded to our game team for further review so please be sure to check our official website and social media outlets for future updates and patch notes.
Comment
    Ubi-Litten on Support Forums - Thread - Direct
Thanks for providing this feedback, if you have any ideas of suggestions you would like to see added to the game, please feel free to let us know and we will be sure to get this forwarded for further review. In the meantime, I'll be sure to redirect this to our official feedback forum to help raise support and awareness for your suggestions within our community.
Comment
    Ubi-Litten on Support Forums - Thread - Direct
Thank you for providing this feedback and apologies for the slight delay responding to your post, we will certainly make sure this is forwarded to our game team for further review so please be sure to check our official website and social media outlets for future updates and patch notes.

19 Oct

Comment
    Ubi-Litten on Support Forums - Thread - Direct
No problem, thanks for getting in contact and letting us know your query has been picked up by a member of our Twitter team. Rest assured we will try to get this resolved as soon as possible and hope you continue to enjoy the game.
Comment
    Ubi-Litten on Support Forums - Thread - Direct
Thanks for getting back in contact, and sorry to hear this has still not been resolved. As I understand you are advising you have previously contacted us with the images and information requested at the start of this post however this does not appear to be showing linked to your public tweets you have provided information of earlier in this thread.

To try and get this resolved for you once and for all, if possible could I ask you to resend any and all information you may previously have forwarded us Via DM on Twitter along with your Ubisoft account username and a brief description of your issue. This will enable us to have all this information in one place and get your query forwarded to our For Honor team for further investigation.

Again, allow me to apologies for any confusion or inconvenience this may have caused with crossed wires and conversations over multiple platforms.

18 Oct

Comment
    Ubi-Litten on Support Forums - Thread - Direct
Thanks for getting in contact and sorry to hear you are experiencing this issue, however the link you have provided appears to go to a 404 page. If possible could you confirm specifically what the issue you are experiencing entails and if possible provide a screenshot of any error messages you are receiving and we will get this looked into for you as soon as possible.
Comment
    Ubi-Litten on Support Forums - Thread - Direct
Hi there, sorry you are experiencing this issue while playing For Honor. So we can look to getting this looked into could you please provide further details of your system specifications and if possible an image showing the error message you receive when this occurs. In the meantime could I also recommend you work through our basic troubleshooting steps as outlined here, particularly verifying your game files as this could resolve any issues caused by a system update.

17 Oct

Comment
    Ubi-Litten on Support Forums - Thread - Direct
Thanks for providing this feedback, the first completion in a week should guarantee an exclusive reward drop for the last Hero played with further completions granting a chance of reward for the last hero played. If you feel this is not the case, please feel free to reach out to our support teams through our Live Chat service or via our social media accounts on Twitter... Read more

16 Oct

Comment
    Ubi-Litten on Support Forums - Thread - Direct
Thanks for your continued patience while we are looking into this issue, if you have not already seen the post below from earlier in this thread, please feel free to do the following :

Originally Posted by Ubi-Mullac
Thanks for getting in touch everyone and sharing your feedback. We are still working on this, with regards to compensation I don't have any info on that just yet.

However, to better track the issue on our end, are you able to create a ticket on our support site sending your dxdiag and msinfo: ...
Read more
Comment
    Ubi-Litten on Support Forums - Thread - Direct
Sorry to hear you do not appear to be getting your BattlePass rewards.. So we can get this looked into could you provide an image showing this completed but the rewards unavailable on your account.? If you do not wish to post this information here, please feel free to contact us directly through our "Live Chat" service when this is available or via our social media accounts on Twitter o... Read more

13 Oct

Comment
    Ubi-Litten on Support Forums - Thread - Direct
Hi there, sorry you are experiencing this issue while launching For Honor. So we can look to getting this resolved could we first ask that you have attempted our basic troubleshooting steps as outlined here.

If you are still receiving this error after completing these steps, could you please provide us with an image showing this error popup along with your system reports as advised in the FAQ guides below :

... Read more

12 Oct

Comment
    Ubi-Litten on Support Forums - Thread - Direct
Thanks for getting back in contact and apologies for the delay in responding to your query however please note our Twitter support channel is not a "Live Chat" service. Also, due to character limitations public tweets is not the best for technical queries or feedback so please feel free to send us a direct message with as much information as possible and we will be sure to forward this for further review.

Regarding your query itself, I would not be able to provide any further information at this time, but please feel free to provide a short video clip showing what your are experiencing as this would greatly assist any investigation into this matter. Again allow me to apologies for any confusion or inconvenience this has caused.
Comment
    Ubi-Litten on Support Forums - Thread - Direct
Thanks for providing this additional information, I will certainly be sure to forward this information for further review. Please note. the Ubisoft Support team take no part in any account investigations, nor are we able to discuss the outcome of any investigation which may take place on another players account..
Comment
    Ubi-Litten on Support Forums - Thread - Direct
Thanks for providing this feedback, If possible could you provide further details as yo why you feel this Hero is not "viable" or any suggested changed you would like to see. If possible could you also provide any videos you have found or been able to capture yourself showing these weakness and we will certainly e sure to forward this information for further review and future development. In the meantime, I'll move this topic over to our feedback forum to help raise support and awareness for your suggestion within the community.

11 Oct

Comment
    Ubi-Litten on Support Forums - Thread - Direct
Hi all,

Lt.Chunkey - If yo uare having problems creating a support ticket you can always try to contact us on our Live Chat service when available or via our social media accounts on Twitter or ... Read more
Comment
    Ubi-Litten on Support Forums - Thread - Direct
Thank you for providing this feedback, we appreciate you wishing to provide this report regarding inappropriate behaviors in game, however as noted above, I have removed the player name as this goes against our "Name & Shame" forum policy.

Please rest assured I will make sure this information is passed to the appropriate department for further investigation. While we hope you do not experience this again, please feel free to provide any further reports to us through our Live Chat service or by using the steps outlined in this ... Read more