Ubi-Litten

Hi there, thanks fr getting in contact and sorry to hear you have experienced difficulty providing us with your systems files.

If you are not able to submit these directly, any agent via our Live Chat service should be able to enable you to upload these files directly to them.

You can also contact us via our social media accounts on Twitter or ... Read more

Hi there, sorry you are still experiencing these FPS drops in game. If you are still receiving this error after completing these steps, could you please provide your system reports as advised in the FAQ guides below :

Generating a DirectX Diagnostic Report

Generating a Microsoft System Information Report

Thanks for getting back in contact, I can see you have spoken with a member of our support team directly and have been provided a list of steps to attempt to resolve this.

Could you confirm whether you have received these steps.? if not you can check this directly by going to the "My Cases" section of our support site.

Hi there, sorry you are experiencing this while launching your games. While I understand you may have already completed some of these steps, could we ask that you have attempt our basic troubleshooting steps as outlined here.

If you are still receiving this error after completing these steps, could you please provide your system reports as advised in the FAQ guides below :

Generating a DirectX Dia... Read more

Thanks for your report, your feedback helps us to improve the game. We are currently investigating the issue, where the game causes unexpected error messages on DirectX12.

In the meantime, please make sure that you run the latest version of your videocard driver and try to run the game in DirectX11 where possible.

Thanks for providing this feedback and sorry to hear you are experiencing this in game.

If possible, would you be able to capture a short video clip showing how this occurs and also confirm your system specifications.

In the meantime, you may also wish to work through our basic troubleshooting steps.

Hi there, sorry to hear this has still not unlocked for you, if possible could you contact us with an image showing this objective completed but the reward no longer available.?

You can also contact us via our social media accounts on Twitter or ... Read more

Thanks for getting in contact, if you believe you are missing content from your game could I ask you to contact us directly with as much information as possible.

You can also contact us via our social media accounts on Twitter or ... Read more

Thanks for confirming this, while toy would not recommend posting these details on an open forum, you can submit them to us as advised in those FAQ's. Once you have done this, please feel free to provide us with your support ticket number and we make sure it gets looked into as soon as possible.

Hi there, sorry you are still experiencing these FPS drops in game. While I understand you may have already completed some of these steps, could we ask that you have attempt our basic troubleshooting steps as outlined here.

If you are still receiving this error after completing these steps, could you please provide your system reports as advised in the FAQ guides below :

Generating a DirectX Diagno... Read more

Sorry to hear you have experienced this in game, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these.

I understand this may not be the response you were hoping for but at this time you will need to wait out the duration of this account sanction.

Thanks for getting in contact and providing this feedback, I will certainly be sure to forward this for further review, but please rest assured our game team is always looking at ways to improve the matchmaking experiences.

While we hope you do not experience this again, if you feel you have been matched with a player you believe to be using a potential exploit, please feel free to report any players to us here or using the steps outlined in this FAQ.

Sorry to hear you experience this in game, while we hope you do not experience this again, if possible could you capture a screenshot of the end match screen showing MMR lost after a win.?

Thanks for getting in contact, while we would not be able to discuss financial transactions on your account, please feel free to contact us directly with further details of the platform you are attempting to make this purchase on.

You can also contact us via our social media accounts on Twitte... Read more

Thanks for getting in contact and sorry to hear you are unable to redeem this item. If possible could you provide an image showing the item you are attempting to redeem along with any error messages you are receiving.

Thanks for getting in contact and sorry to hear you appear to be missing content from your game. While I am assuming you have already checked this, could you confirm this is still unavailable after restarting your game client.?

Also, if possible could you confirm the platform you are currently playing on and when you first noticed this was unavailable in game.

Hi all, thanks for getting in contact and sorry to hear you believe your account has been sanctioned incorrectly. While the Support team have no access to specific details regarding account sanctions, I will certainly be sure to forward your feedback to our game team for further review.

While we hope this does not happen again, if you wish to appeal any sanction activity, please feel free to contact us directly and we will be sure to get this information forwarded to the appropriate department for further review.

Sorry to hear you are still experiencing this issue after completing the requested troubleshooting steps.

If possible could you confirm whether you have been able to speak to the Battleye support team directly.?

Thanks for getting in contact. As it appears you have unearthed a rather old post, could you just confirm that you are experiencing issues with your GPU while playing Uno.?

If this is the case could you confirm whether you have been able to complete any of the troubleshooting steps previously provided.?

Thanks for providing this feedback, I appreciate you’re eager to know Ubisoft’s stance on console players using Keyboard and Mouse in-game. This is a complex topic involving hardware, live services, and security. We are working to deliver a global and reliable solution for detection but do not have more info yet as investigations are ongoing.

In the meantime, please feel free to report any players you feel may be using an exploit to gain an unfair advantage using the steps outlined in this [URL="https://support.ubi.com/en-gb/faqs/27081/"]FAQ[/URL and we will certainly investigate this further.