Ubi-Litten

Thanks for bringing this to our attention and apologies for the delayed reply. this has previously been raised to our development team and we should hopeful have an update "soon". As always, please keep an eye on our official website, forums and social media outlets for updates and patch notes as they are made available.

Thanks for providing this additional information and thank you for your patience while we get this looked into. I will certainly be sure to forward this workaround information for further review but in the meantime, please keep an eye on our official website, forums and social media outlets for further information and patch notes.

Thanks for providing this feedback and sorry to hear you have experienced this in game. If possible could you be able to provide a short video clip showing how this occurs so we can get this looked into, Also, if possible can you confirm whether you were able to fast travel to get out of this situation or if you needed to restart your game client to proceed.?

Thanks for reporting this issue and apologies for the delayed response regarding this query. As noted above this should have been resolved with the patch rolled out 18th August. If possible could you confirm whether this is now updated or whether you are still experiencing this issue.?

Thanks for getting in contact and sorry to hear you experienced these connectivity errors, if possible could you confirm roughly when you were experience this so we can check for any degradation on our end. In the meantime, if you are still experiencing these errors could I suggest that you have attempted our connectivity troubleshooting steps as outlined here.

No problem, thanks for getting back in contact and letting us know you have been able to get this query resolved. If this does occur again or need any further support, please feel free to let us know..

No problem, thanks for getting back in contact and letting us know you have been able to get this query resolved, and thanks to everyone who gave advice. If you have any other questions or need any further support, please feel free to let us know.

Hi there, sorry you are experiencing these FPS drops in game. While I understand you may have already completed some of these steps, could we ask that you have attempt our basic troubleshooting steps as outlined here.

If you are still receiving this error after completing these steps, could you please provide your system reports as advised in the FAQ guides below :

Generating a DirectX Diagnostic ... Read more

Thanks for getting in contact and providing this video clip, our game team have been made aware of this bug and are looking to get this rectified as soon as possible, we thank you for your patience and understanding while we get this resolved. Please keep an eye on our official website, forum and social media outlets for further information regarding updates and patch notes when this is available.

Thanks for getting in contact and providing this feedback, our game team have been made aware of this bug and are looking to get this rectified as soon as possible, we thank you for your patience and understanding while we get this resolved. Please keep an eye on our official website, forum and social media outlets for further information regarding updates and patch notes when this is available.

Thanks for getting in contact and providing your workaround for this issue I am glad to hear you were able to get this resolved. If you have any further queries or would like to provide any additional feedback, please feel free to let us know.

Thanks for providing this information, so we can get this looked into could you confirm whether this occurs in combat or just randomly through the game.? Also if possible have you noticed if this only occurs with this specific piece of equipment or any sidearm, main gun and combination of mods.?

Thanks for providing this information and sorry to hear you are experiencing this in game, so we can get this looked into would it be possible to provide a short video clip showing how this occurs in game.?

Also, if possible could I ask whether you have been able to test this with another keyboard or gamepad to see if this still occurs using a different input device.?

Hi there, sorry to hear you are experiencing this issue. Our team is currently aware of an issue with Hyper Scape failing to launch due to a Vulkan Initialization error.
To try and resolve this could you please ensure your Graphics Card Drivers are fully up to date as advised in the links below :

AMD / NVIDIA

Once these have been updated, please reinstall or verify your game files to ensure this is up to date. ... Read more

Thanks for getting in contact, and sorry to hear you are experiencing this issue selecting your language. If possible could you confirm whether this was purchased directly from our Uplay store / client or whether this was purchased from another 3rd party retailer.? If you believe you have been provided an incorrect language version of the game from another retailer I would need to suggest you contact them, however if this was purchased from our store, please feel free to contact us directly and we can get this looked into further.

the fastest way to do this would be via our "... Read more

Thanks for getting in contact and sorry to hear you have been unable to access this contact in game. If possible would you be able to provide an image showing this unable to pick ups this item and also this not showing as completed in your game.

Thanks for getting in contact and sorry to hear you are experiencing these difficulty while installing the latest drivers for your device. You may be able to find further information on how to get these updated in this FAQ, but if you require further assistance could i suggest checking the AMD support page here.

Thanks for providing this issue, our game team are aware of a potential issue and are currently investigating the cause of this. While the support team do not have any further details regarding this at this time, please keep an eye on our official website and forums for any further updates and patch notes.

Thanks for providing this feedback and these images, we will certainly get this forwarded for you bit if you could provide further details of these issues or a short video clip showing this occurring it would certainly help with any further investigation.

Sorry to hear you have experienced this in game. While I understand this must be frustrating, if possible would you be able to capture a short video clip showing this occurring so we can see exactly how this affects your gameplay.?