Ubi-Massilia

Hello @PanzerLehr_

Sorry to hear that your code for the early adopter offer is not working.

Could you please send us a screenshot of the error message when trying to redeem the content ?

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Hello @SirHarryPierce

Sorry to hear that you're experiencing issues with the bonusses for the Skyline Tower in ANNO 1800.

Could you please send us a screenshot/video of the issue ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Hello @toadinapint

Sorry to hear that you're experiencing ownership issues when trying to launch ANNO 1800.

Because we can't handle these kind of requests directly on Forums, I created a support case for you on our support website.

Could you please attach to it your screenshots ?

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Hello @BenDefo

Sorry to hear that you're experiencing issues with the diplomacy window in ANNO 1800.

Thank you for the video provided, I'll transfer it to the game team in order to investigate further more on this issue.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Hello @BernyAUT

Sorry to hear that you're experiencing issues with the D-Pad in ANNO 1800.

Could you please send us a video of the issue ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Hello @azazel79PI

Sorry to hear that these steps didn't resolve the issue.

Could you please send us a video of the issue ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Hello @thebosscorei7

Happy to hear that the issue is now solved and thank you for your feedback.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Hello @johnnydamager

Sorry to hear that you can't find your saved games from Xbox.

Have you tried to follow the steps in this ...

Hello @TheDreadKnight

Sorry to hear that you're also experiencing this issue.

Have you tried the solutions provided in the previous posts ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Hello @Zikalika

Sorry to hear that you're also experiencing this issue.

This issue is still under investigation, sorry for the inconvenience.

Please keep an eye out for new information/updates at our Forums.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Hello @Mynq

This issue is still under investigation, sorry for the inconvenience.

Please keep an eye out for new information/updates at our Forums and this thread.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Hello @thelGamerl

Thank you for your feedback/workaround about this issue ! I'll transfer it to the game team.

@gocrazy0815 Could you please confirm if the solution provided by @thelGamerl worked for you as well ?

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Hello @vidanovicd

Sorry to hear that you're still experiencing this issue.

This issue is still under investigation, sorry for the inconvenience.

Please keep an eye out for new information/updates at our ...

Hello @uliauer

Sorry to hear that you're experiencing technical issues in ANNO 1800 since the December update.

Have you tried to follow the steps in this article ?

If the issue still persist after this, feel free to come back.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Hello @GuterFeind ...

Hello @Aetius3

Sorry to hear that you're experiencing issues with your second sausage factory in ANNO 1800.

Have you tried to follow the steps in this ...

Hello @MrRupay

Sorry to hear that you're still stuck at the loading screen when trying to launch ANNO 1800.

Have you tried to follow the steps in this article ?

If the issue still persist after this, could you please send us a screenshot/video of the issue ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Hello @KH1031

Happy to hear that the issue is now solved.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Hello @TeeKay1982

Sorry to hear that you can't start a coop game in ANNO 1800 on console.

Have you tried to follow the steps in this article ?
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Hello @Asterix201252

Thank you for your feedback about this issue.

@Crowdsurfr-NGNS Can you confirm if the workaround provided by ...