Ubi-Mercury

Ubi-Mercury



09 Jan

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    Ubi-Mercury on Support Forums - Thread - Direct

Thanks for reaching out @pompelopzebi! Could you please clarify what you're referring to in regards to your message, so that I can assist further?


28 Nov

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    Ubi-Mercury on Support Forums - Thread - Direct

Hey @coco_fluffyblue, sorry to hear about this issue you've encountered when trying to craft parts. In order to investigate this further, could you please provide a clip showing this occurring for you?


19 Nov

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    Ubi-Mercury on Support Forums - Thread - Direct

Hey @Troopercooper80 & @live_force, sorry to hear you've both encountered these sound, freezing, and crashing issues. I completely understand the frustration these have caused. Do you all receive any error messages with these crashes?


11 Nov

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    Ubi-Mercury on Support Forums - Thread - Direct

Thank you for providing these videos @reha_-dx11! However, it appears that playback has been disabled. Would you be able to provide them once more with playback available? Thanks!


05 Nov

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    Ubi-Mercury on Support Forums - Thread - Direct

Thanks for the quick reply @vifi23 and this information! In order to investigate this further, could you please also try this technical troubleshooting guide as well? Thanks!

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    Ubi-Mercury on Support Forums - Thread - Direct

Sorry to hear the guide didn't resolve this issue @ttv-boom_s2. As Ubi-Orion had previously advised, please create a support case here, so that we can assist further. Thanks!

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    Ubi-Mercury on Support Forums - Thread - Direct

Hey @vifi23! I'm sorry to see you've encountered this flickering issue when viewing Operators. When did you initially notice this occurring for you? Also, could you please try verifying your game files, and keeping me updated if it helps?

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    Ubi-Mercury on Support Forums - Thread - Direct

Hello @kryptik! Thanks for reaching out on the Rainbow 6 Siege Discussions.

I'm sorry to hear you're unable to find a match. Could you please confirm with me if you received any error messages or codes when searching for a match?

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    Ubi-Mercury on Support Forums - Thread - Direct

Hi @sirharrypierce, thanks for reaching out! I'm sorry to hear this issue has persisted on the newest version. Did you notice this immediately occurring after the newest version was installed?


30 Oct

Comment
    Ubi-Mercury on Support Forums - Thread - Direct

Thanks for clarifying @elreydecasual! Could you please try out the steps in this article to see if they help resolve this issue you've been encountering?

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    Ubi-Mercury on Support Forums - Thread - Direct

Welcome to the Anno 1800 Discussions @pavelpru!

I'm sorry to hear you've encountered this flickering with your HUD in-game. Thanks for providing this clip showing the issue occurring as well!

In order to investigate this further, would you please try this technical troubleshooting guide to see if that helps?

Thanks!

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    Ubi-Mercury on Support Forums - Thread - Direct

Hello @synchromantic, welcome to the Anno 1800 Discussions!

I'm sorry to hear you're experiencing issues playing multiplayer with your partner. Could you please try this connectivity troubleshooting guide to see if it helps connect successfully with them? If this error code persists, please keep me updated.

Thanks!

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    Ubi-Mercury on Support Forums - Thread - Direct

Hello @cpt-wenchbane, thanks for reaching out to us!

I'm sorry to hear that you're unable to see the ship skin in-game. Could you please confirm the skin name with me, so that I can investigate this further with you?

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    Ubi-Mercury on Support Forums - Thread - Direct

No problem at all @bigjim35, glad to help! 😀

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    Ubi-Mercury on Support Forums - Thread - Direct

Hey @svenandnuts! Welcome to the Rainbow 6 Siege Discussions.

Sorry to hear you're experiencing issues on launch. Could you please confirm if you have Rainbow 6 Siege and Ubisoft Connect installed on the same drive as your Operating System?

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    Ubi-Mercury on Support Forums - Thread - Direct

Hey there @elreydecasual, I'm sorry to hear your skins are getting reset. I completely understand your frustration and inconvenience caused by this issue. Would you please let me know if you're receiving any error messages on launch prior to these skins being reset? Thanks!


28 Oct

Comment
    Ubi-Mercury on Support Forums - Thread - Direct

Thanks for giving that troubleshooting a try @bigjim35! I'm sorry to hear that the grey color has persisted. Could you please let me know if you've already tried to reinstall the Pedestrian Zone DLC, as well as running Ubisoft Connect and Anno 1800 as administrator?


23 Oct

Comment
    Ubi-Mercury on Support Forums - Thread - Direct

Thanks for providing your system specs @prophe! Would you please try out this troubleshooting guide to see if it helps?

Comment
    Ubi-Mercury on Support Forums - Thread - Direct

@zzcool500 Sorry to hear that this has persisted for you. Could you please try running compatibility mode to see if that helps?

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05 Oct

Comment
    Ubi-Mercury on Support Forums - Thread - Direct

Thank you for providing these details @daemon9! Could you please also clarify if you were able to give the Xbox One troubleshooting guide previously provided a try?