Ubi-Mercury

Ubi-Mercury



11 Mar

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Hi @shooter_q-veras, welcome to the Rainbow 6 Extraction Discussions! Sorry to hear you've encountered this as well, however, thank you for reaching out to us. Could you please confirm if you're able to upload the video to YouTube as an unlisted video, & sending a link here? Please keep me updated!


10 Mar

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    Ubi-Mercury on Support Forums - Thread - Direct

Greetings @tsundak! I'm sorry to hear about these grass color issues you've come across. In order to take a closer look into these, would you please provide screenshots or clips showing the colors not appearing correctly for you? Thanks!

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    Ubi-Mercury on Support Forums - Thread - Direct

Sorry to hear that this has continued to occur for you @tevjan. In order to investigate this further, would you please try verifying your game files? Please keep me updated if that helps!

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    Ubi-Mercury on Support Forums - Thread - Direct

Hey @nmate69, sorry to hear you've experienced this issue as well. Thanks for providing this information as well! Would you please open a support case on our support site, ...

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    Ubi-Mercury on Support Forums - Thread - Direct

Hey @bobo1112359, welcome to the Rainbow 6 Siege Discussions!

I'm sorry to hear you've received this error code when trying to play. In order to narrow this down, please try out this connectivity troubleshooting guide. If this error message persists after these steps are completed, please reach back out, & I'd be happy to investigate th...

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06 Mar

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    Ubi-Mercury on Support Forums - Thread - Direct

Hey @archnemesis_tr, welcome to the Rainbow 6 Siege Discussions! I'm sorry to hear about this connectivity error code you received.

In order to investigate this error code further & narrow the issue down, would you please let me know if you were disconnected during a specific point in your match prior to relaunching Rainbow 6 Siege? Also, please try this connectivity troubleshooting guide, as this may help resolve any common problems causing this error code.

Thank you so much!

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Thank you for providing all of this information @epicentre7, as this will help narrow this issue down further.

To confirm based on a prior point, when you reinstalled Ubisoft Connect & Rainbow 6 Extraction, did you reinstall them to the same drive that your Operating System is installed on? If not, I would recommend giving that a try. Also, when this originally began to occur, were any new updates for Windows or any other programs installed close to before Rainbow 6 Extraction began not launching successfully?

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Thanks for the quick reply @lera_croft! Could you please check out the previously provided guide, as well as letting me know if this occurring during specific points in your game?

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Thanks for providing this screenshot @sylar! Would you please also record a clip showing the XP received but not updating the overall XP, so that we can pass this along as well?

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Hello @lera_croft! Welcome to the Rainbow 6 Extraction Discussions. I'm sorry to hear about this latency issue you've recently encountered while playing.

Does this occur during specific points in-game or randomly? Also, I would recommend trying out this connectivity troubleshooting guide, so that this issue can be narrowed down.

Thanks!

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Hi there @wordsbo! I'm sorry to hear about this MIA issue you had encountered with the airlock. If this happens to occur in the future, would you please provide a clip showing what happens leading up to the issue as well? This will help investigate this issue further. Thank you so much!

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Hey @tomhaskins, thanks for reaching out! I'm sorry to hear about these crashes you've come across while playing. To clarify, are you experiencing the similar crash in this thread where Rainbow 6 Extraction freezes when trying to connect, & crashes shortly after?

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Greetings @elavenrak-end, welcome to the Rainbow 6 Extraction Discussions!

Sorry to hear about these crashes you've encountered, & I completely understand the frustration it has caused. Aside from the connectivity error messages you have received, do you receive any error messages when the crashes occur? If so, please provide a screenshot of the error message or code, so that I can take a closer look.

Thank you so much!


13 Feb

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Thanks for these details @agent_ares! Also, if this happens to occur in the future, please try out this troubleshooting guide to see if it helps.

If the troubleshooting is completed & this continues to occur, please reach back out, & I'd be happy to assist further. Thanks again!

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Hi @fudz4, thanks for reaching out!

I'm sorry to hear that the Peasant Revolt challenge didn't unlock for you previously, but I'm glad to see that this challenge has now been unlocked. Could you please try killing more Apexes to see if it helps unlock the Regicide challenge similarly to how the Peasant Revolt challenge was unlocked? Also, please provide a screenshot showing the Regicide challenge locked as well in order to take a closer look.

Thank you so much!


16 Jan

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    Ubi-Mercury on Support Forums - Thread - Direct

Hey @breadfox101, welcome to the For Honor Discussions!

I'm sorry to hear that you're experiencing an issue purchasing Steel. I completely understand that this can cause aggravation & frustration. In order to investigate further, would you please clarify if you're trying to purchase Steel in-game, or on the Ubisoft Store website?

Thanks!


09 Jan

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    Ubi-Mercury on Support Forums - Thread - Direct

Hello @kattpants, welcome to the Rainbow 6 Siege Discussions!

I'm sorry to hear about this lag & stuttering you've come across while playing. In order to investigate these lag & stuttering issues further, would you please clarify if it has been occurring randomly or during specific points in your match? Also, I would recommend giving these general & connectivity troubleshooting guid...

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    Ubi-Mercury on Support Forums - Thread - Direct

Hi @mr_blue_69420, sorry to hear about this beeping sound you encountered while in your match. Did the beeping get loud when in specific areas on the map, or when doing a specific action? Also, do you have a clip showing this occurring for you, so that I can investigate further?

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    Ubi-Mercury on Support Forums - Thread - Direct

Hi @hunt3rxx7, welcome to the Rainbow 6 Siege Discussions!

Sorry to hear about this error message you received when trying to launch your game. Do you happen to have a screenshot of this error message? Also, please try verifying your game files, as well as this general troubleshooting guide in order to narrow this issue down. ...

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    Ubi-Mercury on Support Forums - Thread - Direct

I'm glad to hear that you were able to resolve this GPU issue @tervakuusonen! Please reach back out to us if you have any additional questions, & we'd be glad to assist! ๐Ÿ˜Š